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Notice to Customers: SPOT Trace Waterproof Cables
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Check Your SPOT Trace Cable!
Since the recent notification from Pivotel Satellite Pty Limited (Pivotel) regarding cable issues, a small number of additional SPOT Trace Cables have exhibited faults. Pivotel is currently working with Globalstar, the cable manufacturer, to determine if these faults are in any way different to previous faults exhibited.
 
As a precautionary measure we urge all customers to review the current condition of ALL of their SPOT Trace Cables.
 
SPOT Trace customers can confirm if the SPOT Trace Cable is faulty by checking whether the power LED on the SPOT Trace is solid green when operational. Faulty SPOT Trace cables will not supply power to the SPOT Trace, causing the unit to operate on battery power and thus not display a solid green power LED.


- Solid Green Power LED = GOOD
- No Green Power LED = Check Cable!

Under normal operation, the power converter and connector in the SPOT Trace cable may be warm, but should NOT be hot to touch. If the power converter or connector shows any signs of damage, or is uncomfortable to touch, it is likely that the cable has failed and should be replaced.
 
If you have identified that your SPOT Trace Cable is faulty OR you are unsure it is operating correctly, please disconnect it from your device and the power supply.  To arrange a replacement, please contact Pivotel Customer Care on 1300 882 448.
 
DAF have authorised the temporary battery operation of SPOT Trace units during any period in which faulty cables are being replaced. 
Pivotel has treated, and continues to treat this matter with the highest priority and will continue to work with the manufacturer to ensure that customers have reliable and safe equipment installed. Pivotel takes the safety of its customers seriously and extends a sincere apology to any customers who may have been affected by this problem.
If you have any questions, or would like more information, please reply to this email or contact Pivotel Customer Care on 1300 882 448.

Thank you,

The Tracertrak Team
1300 882 448   |   mail@pivotel.com.au   |   tracertrak.com.au
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