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Dear Tourism Partners  

 

Naturally Namibia is dedicated to accommodation and hosting your guests on their “safari of a lifetime”. At the same time, we are cognisant of the news cycle, and resulting uncertainty for international travel. If you are at all concerned, we’ll work with you in figuring out reasonable solutions for your client’s Namibian bookings.
 

 
Where you have concerns we are happy to:

  • Offer multiple extensions on the 14-day Provisional Booking period where possible 
  • Moving your booking to new dates sans penalty fees, where seasonality, availability, and annual rate increase allows (see details below)

 

In the light of the current outbreak of a new Coronavirus (COVID-19) herewith our adjusted terms for booking amendments and cancellations. This interim Coronavirus cancellation policy will be reviewed at the end of July 2020 or at any time before this date based on the current status of the Virus.

CORONAVIRUS CANCELLATION POLICY

Existing bookings:

Guests who have already booked and settled their final balance in full, but now feel it not safe to travel due to the Coronavirus outbreak, can transfer their bookings to a future travel date under the following conditions:
  • Such travel date must be within 12 months of the date that the amendment is made;
  • They would still be responsible for covering any variation in price for their new date as a result of exchange rate, availability, seasonality and annual rate increase;
  • In the event that they do not travel within 12 months from the date of booking amendment, their deposit would be forfeited;
  • In the event of a booking cancellation, instead of an amendment, the normal cancellation policy will apply.
 
 
New bookings:

Any booking made from 1 March 2020 would assume the same level of protection for guests as the above, as they would also have the option to transfer their booking to a future date at no cost should the guests deem it necessary. However, as before, they would be responsible for any price difference due for the amended dates, and failure to travel within 12 months from the date of booking amendment would see their deposit forfeited. Once the Coronavirus situation is under control, this interim cancellation policy will fall away, and normal booking / cancellation policies will apply.
 
All Bookings:

Bookings may be amended free of charge up to 14 calendar days prior to the date on which the booking begins.  If a client wishes to amend a booking less than 14 days prior to the date of travel, then standard Terms & Conditions and cancellation fees shall apply. Bookings can only be amended once.
 
 
END
Ease Your Fears information published by a
travel insurance company:
 


As the owners of properties and safari service providers we share your concerns and will endeavour to work with you and your Guests in managing the situation as it unfolds. Please feel free to contact myself or any of the Partners if you have any questions.


Kind Regards
Stephanie Mohrmann 

Chat to met at 
Cell:  +264 (0)81 292 9925
or Tel: +264 (0)61 239 199 (Big Sky office)
or here Skype: live:stepseze


 
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Naturally Namibia · PO Box 30196 · Windhoek · Namibia

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