Read the latest news from Twilight Aged Care
Friday 8 July 2016

CEO Introduction
Welcome to the inaugural Twilight Connections, the quarterly newsletter of Twilight Aged Care. The name resonates with most staff, as we start on the next phase of our journey with the newly released Twilight Strategic Plan 2016 - 2019, as partnerships and connections become integral to our success.

This new look newsletter is aimed to provide a regular communication for the Twilight communities, with contributions from staff, residents and families. I will provide a regular contribution to ensure residents, staff and families are aware of key aged care issues, key events within Twilight and important notices. We will also use this as a platform to share stories of residents’ lives and activities.

The launch of Twilight Connections also marks the end of an era, as we thank and farewell Mr. John Laurie as Chairman of the Twilight Board. John and the Laurie family have been integral to the Twilight community since its inception over 100 years ago. The Laurie family was involved in establishing Twilight House in 1915, and over the last 100 years have made significant contributions both in kind and through generous bequests – see End of an Era.

John leaves Twilight in a strong position, particularly with the release of the Twilight Aged Care Strategic Plan 2016 – 2019. This plan, which will guide the organisation over the next 3 years, provides a solid foundation for success. The plan is simple; “to become a preferred provider of quality care services in our communities” and sits on four key platforms:
  • Focusing on our Financial Imperatives and Strengthen our Organisation
  • Enhance our Facilities
  • Develop our People and our Service Model
  • Broaden our Impact – through partnerships and alliances
I look forward to sharing the plan with you in more detail as we start to action the strategies, and provide a high level summary below.

You can download the Strategic Plan as a PDF here

The other key piece of work that staff have been involved in is “Our Values in Action”. Our new strategy includes our revised values of Respect, Compassion, Integrity and Commitment. Recently a key group of staff spent the afternoon brainstorming what each of these values means for Twilight, and how we would like to see them enacted. I am very grateful to our “Values Champions” and look forward to seeing our values in action across the facilities.

I hope you enjoy this first edition of Twilight Connections. If you have any suggestions or articles for inclusion please forward them to
End of an Era
Mr John Laurie formally retired as Chairman of the Twilight Aged Care Board on 1 July 2016. John has individually made an incredible contribution to Twilight Aged Care as both a Director and Chairman over the last 14 years. This contribution is on the back of a long standing history of significant investment by the Laurie family over the last 100 years.

Since 2002 Twilight has benefited greatly from John's leadership, strong commercial background and business contacts. As Chairman John has led significant change and transformed Twilight into the successful aged care business it is today. Some of John’s notable achievements include:
  • Presided over the transformation of Twilight Aged Care from a well-endowed, cottage type aged care entity, with rudimentary management information systems, to a modern entity with systems and staffing more reflective of contemporary requirements
  • Recruitment and leadership of a highly skilled and effective Board who have an active board committee system, gender balance and a profit achieving objective
  • Leadership during the initial accreditation of all Twilight Aged Care Facilities
  • Twilight Aged care increasingly recognising the Group’s “jewel in the crown” for strategic and growth purposes – with the ownership and lease of Mosman Private Hospital / Ophthalmic Centre
  • Presided over the sale of the original Twilight Aged Care Residence “Onslow House” at Beauty Point and subsequent purchase and major refurbishment of Glades Bay Gardens, Gladesville
  • Major rebuild of Horton House Gordon, due to reopen in December 2016
  • Facilitated the leasing by Twilight Aged Care of the residential facilities of the Hunters Hill Congregational Church, which is now being negotiated for a long term lease
  • Led and contributed to significant Governance Review and development of the inaugural Strategic Plan
  • Establishment of a trust to acknowledge outstanding achievements by staff
John has also indicated that one of his most important achievements was his alignment to the values “ …at all times, I endeavoured as Chairman, by word and deed to set the tone for Twilight of compassion and concern for the residents welfare and equity and fairness in managing staffing issues”. John will continue to be involved with Twilight Aged Care and I look forward to sharing details in future editions of Twilight Connections.

Following on from announcing John’s retirement, I am pleased to announce that Lorraine Lovitt will be stepping up as the next Chair of Twilight Aged Care. Lorraine also became a Director of Twilight Aged Care in 2002. She has a nursing background, with considerable experience in aged care, and is currently Lead, NSW Falls Prevention Program at the Clinical Excellence Commission (CEC)[1]. In this role Lorraine supports NSW Falls Coordinators and Local Health Districts in the implementation of the NSW Health Falls policy: Preventing Falls and Harm from Falls among older people and the implementation of the National Safety and Quality Health Service Standards: Standard 10:  Preventing Falls and Harm from Falls.

The next edition of Twilight Connections will feature an introduction and welcome to our new Chair Lorraine Lovitt.
[1] CEC has a key role in building capacity for quality and safety improvement in health services across NSW.  
The John Laurie - Employee of the Year Award
Do you know a staff member who provides exceptional care? Do they espouse our values?

Following a very generous donation from Mr John Laurie, Twilight Aged Care is very proud to announce the inaugural John Laurie - Employee of the Year Award. This award will be presented annually to recognise and reward significant contribution(s), exceptional service and outstanding performance of a staff member over an extended period of time.

Details of the nomination process and nomination forms will be available on 1 August 2016.
Name the Newsletter
It was nice to receive so many creative names for the Newsletter, with over 30 submissions from across the group. Unable to decide on a clear winner I put a ”vote to the people”, with all staff having the opportunity to choose the name of the inaugural Twilight Newsletter. Whilst the competition was tight, the winner (with a third of the votes) went to “Twilight Connections” jointly submitted by Anna Maria Nagy, Executive Officer and Paul Ryken, Manager HR.  

As the winners of this competition Anna Maria and Paul will each receive a $20 gift voucher.

The CEO Lesley Jordan hosted 'Thank You' lunches for all staff across Twilight during the week of 27 June – 1 July 2016. The lunches were hosted as a means of acknowledging and thanking the staff for their ongoing commitment and contribution over what has been a challenging year. Over the last 12 months there has been considerable change at Twilight with a new CEO, changes to key personnel and a new strategic plan (which will guide for the next 3 years), a focus on our values. Whilst all of these changes have been undertaken to ensure we continue to provide high quality consumer focused aged care, the commitment of staff to continue to be motivated and positive during this change is commendable.

So from the CEO “A big THANK YOU to all of our staff for your commitment, contribution and resilience whilst we continue to change and evolve. With the release of our new Strategic Plan and our Values Commitment I am excited and looking forward to continuing the journey to become a preferred provider of quality care services in our community” 
Multicultural Events at Jamison House
Recently the staff at Jamieson House held a multicultural lunch to celebrate mid-winter. The event recognised the diversity amongst staff with dishes from many regions throughout Nepal, India, Burma, China, Poland, Australia and England.

On the same day Sadhna – our Activities Officer, brought in some of her fabulous saris for the residents to see and touch. Some of us were brave enough to experience the glamour of wearing one. Fortunately we had experts on hand to ensure that we were ‘wrapped’ and draped appropriately. The residents also enjoyed a Bollywood movie to help get into the groove.
Nhan Nguyen or 'Michael'
It is important to ensure that the residents remain connected with their communities. Whilst the bus trips are an integral part of our activity programme, we often receive visits from groups to see individual residents. Recently Michael received a visit from twelve of his ex- students. Michael taught as a Professor of Law in both Vietnam and Paris, at the Université de Paris. In Michael’s culture Professors are venerated and ex-students often meet with their tutors on regular basis.

On a recent visit Michael’s students brought a traditional outfit for him to wear in recognition not only of his academic status, but also to celebrate that he is now 90 years old.

I am sure you will agree that he looks very distinguished. This connection with fellow countrymen and the wider community is so valuable for any resident from a different culture and one that is encouraged at Jamieson House. It is so enriching for other residents and staff to be made aware of the many diverse cultures throughout the world. 

Longevity, Twilight and Finance
It really is a remarkable achievement for any company to survive for a century, let alone grow.  In Twilight’s case, and even more remarkable, the company was seeded by a caring group of people and community donations.  So, 101 years later, how does Twilight convert daily acts of kindness to a sustainable financial enterprise?
  • Every surplus dollar remains in Twilight; our profits are put back into the business.
  • As an independent community not-for-profit, there is no ‘owner’. The company has a Board of volunteer directors who, until very recently, has maintained direct family links to the original Twilight founders.
  • As a not-for-profit charity, Twilight pays no income tax.
A significant investment portfolio is managed by the Board with the help of professional investment managers. The Twilight Board and management are committed to the company’s success over the long haul, so financial results and plans are always on the agenda. We strive for a sustainable future that allows Twilight to maximise on its investment and continue to ensure residents can age in comfort and access quality holistic care.

How does Twilight survive? In the end it comes down to people! Committed staff, families and community partners, who support the work of Twilight.

If you would like to contribute or make a donation to Twilight Aged Care please contact our corporate office on (02) 9414 4400.
Paul Broadbent
Manager Finance
Resident in Focus - Dr Gordon Hudson
In this issue, we feature the interesting and eventful life of Twilight resident, Dr Gordon Hudson. This article was written by his loving wife, Beth.

Gordon was born in 1926 in Irvinestown, Northern Ireland – the fourth son of a wholesale grocer.  At 13 years of age Gordon won a scholarship to the Methodist College Belfast. Here Gordon and his friend Gerry Murphy stopped the poor treatment of new boys at the school.
At this time Belfast was constantly bombed, especially at the Harland and Wolfe ship building yards – Gordon and his friends often spotted German planes flying overhead. Gordon was in the air cadets and his older brothers were in the RAF, with his brother Gilmore becoming a navigator.  

Gordon finished school and decided to study medicine.  His early days in General Practice in Ireland included the home deliveries of babies. He then studied anaesthetics in Northern England, where he also married his wife, Beth and moved on to Inverness in Scotland where he worked for several more years.

A surgeon from New South Wales persuaded Gordon to pursue the many opportunities available in Australia, so he moved to the Wollongong area where he practiced anaesthetics at Wollongong, Bulli and Port Kembla Hospitals.

In 1968, Gordon joined a civil aid team formed by the Hospital Commission of NSW and headed to the war zone in Vietnam with the team. Gordon recalls this as an amazing experience for them all, working in primitive conditions under constant threat many. In the spirit of their mission, they treated everyone and experienced many hair raising trips out into the country to visit orphanages without protection.

They often had to scrounge equipment from the Americans, who Gordon always described as very generous and helpful. The patients generally brought the whole family with them and were then often seen with a drip on a bamboo pole and the patient being doubled on a bicycle leaving the hospital. At this point, there were times when Gordon and his team could be running three operating theatres at once. Gordon was training the Vietnamese nurses in anaesthetics under his supervision, going from one theatre to another.

On his return to Wollongong he found his practice was gone, however a Scottish friend in Merimbula needed someone to run a practice in Eden on the Far South Coast. Gordon met his wife, Beth in Eden, as she had just returned from several years working in Canada. They married and moved to Bega where there was a large hospital and he started doing anaesthetics again and gradually setting up an intensive care ward. Their two sons, Nick and Damien were born there.

Later, Gordon and his wife ran a small farm and Gordon was president of the NSW Deer Breeders Association and the President of the Country Doctors Association, a branch of the AMA.

When they eventually moved to Sydney he had business interests which brought him closer to his family and a different lifestyle. He is now a resident at Twilight and lives with many memories of an eventful life.
PAC4RAC stands for Providing Appropriate Care for Residents in Aged Care and is a collaborative project between Twilight Aged Care (TAC), NSW Ambulance and Northern Sydney Local Health District (NSLHD). 

The focus of this project is to deliver benefits for aged care residents and their families by providing a care model with the resident/patient at the centre of a clearly defined process – this includes the most appropriate care pathway, the timely delivery of that care and ultimately, hospital avoidance.

The first phase of the project has focused on collecting information to fully understand the existing process within Twilight Aged Care in assessing residents who are then referred for transfer to hospital and the existing services available in the NSLHD that can assist. This will guide the development of recommendations aimed at accurate clinical assessment of residents.

To date, the project has included consultation with all stakeholders, including:
  • Residents
  • Families
  • Carers
  • Staff in the acute health sector
  • NSW Ambulance and
  • Twilight Aged Care
In June, Twilight Aged Care hosted a solutions workshop with representation from the three groups. The day resulted in 20 different solutions being identified, with five key solutions selected for implementation.

These solutions include:
  • Changing the way TAC staff hand over to the NSW Ambulance Officers during a resident transfer
  • Education of families to assist with the completion of Advanced Care Directives to prevent unnecessary transfers
  • Educating families how to make the most appropriate decisions when considering transfer to hospital of their relative
  • Creating closer liaison between NSW Ambulance and available support services
  • Creating closer liaison with the community services in the acute health sector to improve support for residential care staff  
Have Your Say - 15 to 29 July 2016
At Twilight we are committed to providing a positive environment for residents, staff and families. All staff are invited to participate in the 2016 Employee Survey. The survey period (and your opportunity to have your say) is open from 15 July 2016 until 29 July 2016. The aims of the survey are to:
  • Gain your feedback in relation to your experience working at Twilight Aged Care
  • Find out what is important to you.
We are particularly interested in ensuring that staff are happy, productive and take pride in their work which ultimately delivers excellent care to our residents.

The survey is being conducted by Best Practice Australia (BPA) an independent survey company. BPA is an external research company who specialise in measuring employee perceptions in the health, community and residential aged care sectors. Please be assured of the privacy of your response. Your name does not appear on the survey and individual responses will be collated by BPA.

In anticipation of your support, thank you for taking the time to complete the 2016 Employee Survey.
Work Health & Safety Update
Q. Who’s responsible for Work Health and Safety (WHS) at Twilight?
A. Everybody is.

While it’s true that we all have a responsibility for Work, Health and Safety, some of us have more responsibility than others. There are three main levels of WHS responsibility:
  1. The person/s conducting a business (or PCBU) has the primary duty to ensure, so far as is reasonably practicable, that workers and other persons are not exposed to health and safety risks arising from the business or undertaking. In this case the Twilight Board.
  2. Officers have a duty to exercise due diligence to ensure that the business or undertaking complies with the WHS Act and Regulations. This includes taking reasonable steps to ensure that the business or undertaking has and uses appropriate resources and processes to eliminate or minimise risks that arise from the business or undertaking. In this case the Twilight Executive Team.
  3. Workers have a duty to take reasonable care for their own health and safety and that they do not adversely affect the health and safety of other persons. Workers must comply with any reasonable instruction and cooperate with any reasonable policy or procedure relating to health and safety at the workplace.  This includes paid staff and volunteers.
Andrew Lee
WH&S Coordinator

If you have any questions in relation to health and safety here at Twilight Aged Care, please email Andrew at
Twilight Aged Care is at the forefront of ageing in place.  We offer respite care, dementia care, residential aged care and palliative care. 

Call us today to discuss your needs.  Or visit our website for detailed information about our Organisation, the aged care system and latest news in the industry.
Suite 14, Malvern Court
16-18 Malvern Avenue
Chatswood, NSW 2067

T: 02 9414 4400

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