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Twilight Connections, October 2016
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FROM THE DESK OF THE CEO


Welcome to our latest Twilight Connections news update. The past few months have seen a flurry of activity within our organisation with the introduction of key new staff members, new clinical initiatives, overseeing the final stages of our Horton House, Gordon redevelopment, and bedding down the key pillars of our new Twilight Aged Care Strategic Plan.

We are excited to give you an update on some important new clinical innovations we’ve been involved with, aimed at improving the level of care and service we provide to our residents.
 
As always, our staff are the glue that holds us together, and we like to give credit where it’s due, so we invite staff to nominate an outstanding colleague for ‘Employee of the Year.’ Read on for details of how to vote.
 
October also marks National Safe Work Month; as such Twilight has been promoting awareness and consciousness about falls prevention throughout our homes and upholding the message that safety is paramount at all times.
 
As we dash toward Christmas, we reflect on our achievements and progress during the past few months. I hope you enjoy reading our October edition.

Lesley Jordan
CEO

POSITIVE RESULTS FROM OUR STAFF SURVEY


During August, all Twilight staff were invited to take part in our very first Staff Culture Survey. Best Practice Australia was engaged to independently undertake the survey to assist the organisation to understand how staff felt about working within Twilight Aged Care. 

Firstly, I would like to thank the 111 staff who took the time to complete the survey; we had a return rate of 84%. This is an incredible result and made a significant contribution to the richness of the data. While I will be sharing the results with each of the homes in the coming weeks, I am proud to report that 75% of our staff thinks ‘Twilight Aged Care is a truly great place to work.’  We also compared favourably when benchmarked against similar health, community and aged care organisations.  I am incredibly proud that after 12 months as CEO, as an organisation we are operating in a culture of success, where people are positive and optimistic about our future and committed to being proactive and supporting our strategic goals. Congratulations and thank you, we are certainly on the right path to achieving our goals.  

STAFF EDUCATION UPDATE


As the care needs of residents evolve from low-level care to more complex levels of care, Twilight is committed to ensuring that residents’ medication is managed safely and correctly. As such, we recently delivered a six-week training course in Administering and Monitoring Medications for twenty of our care staff. The education program has been well received, and has made a significant improvement to staff confidence in medication management.

In September we trained an additional twelve staff as ACFI Champions. The one-day training was conducted by Aged and Community Services and provided participants with an understanding of the requirements for the assessment and completion of the Aged Care Funding Instrument (ACFI).  The course provided practical tools to use in the workplace and will ensure improved monitoring and documentation related to residents’ care.  

A MESSAGE FROM OUR NEW CARE SERVICES MANAGER


I am very pleased to have been given the opportunity to work with the wonderful team at Twilight Aged Care. I joined TAC at the end of August, and my first six weeks has seen me getting out and about to each of the facilities to get to know the residents and staff. I also look forward to meeting families and carers as I visit each of the homes. 

I bring to Twilight diverse clinical and management experience and I am excited by the opportunities offered to enhance how we deliver care in our homes. I have a particular interest in hospital avoidance, and to progress this model of care I will be working closely with our CEO Lesley Jordan, each of the facility managers, the registered nurses and care staff.
 
I am currently working to appoint a new workplace trainer who will help me deliver appropriate training for all staff, to enable us to manage a range of medical conditions that, in the past, would have seen residents transferred to hospital.
 
I am also passionate about our capabilities to provide appropriate and timely palliative care, supporting both our residents and their families.
 
In this edition you will see information relating to three new clinical initiatives – PAC4 RAC, Unit Dose 7 and, medication education that we believe will facilitate better clinical outcomes for our residents.
 
Whilst getting out and about I have seen a commitment to, and passion for, resident care that I believe will enable us to excel in becoming a preferred provider of quality care services. I look forward to the next newsletter and sharing with you further interesting developments in relation to care delivery for all. 

Geraldine Tattersall
Care Services Manager

RESIDENT IN FOCUS


IRIS CAMPBELL
JAMIESON HOUSE


In this issue we put a spotlight on Jamieson House resident, Iris Campbell, who recently marked her 98th birthday.

Her daughter, Leonie Campbell gives us an insight into Iris’ interesting life thus far:

Iris Campbell was born on 30 September 1918 (while WWI still raged) to Sarah Alice and Alexander Morrison. She was an only child, brought up by her parents and her father’s identical twin brother who lived with them for the first 10 years of her life. Iris considered him like a second father. Like most people at the time, they rented homes and moved over 20 times around the Strathfield, Concord and Concord West areas of Sydney. In her mid-teens the family purchased a house - they were reportedly one of the first to do so in Concord West. 
READ MORE

NEW MEDICATION PACKAGING SYSTEM TRIAL

In June this year the Twilight Aged Care Medication Advisory Committee agreed to trial the Webstercare Unit Dose 7 system
READ MORE

CAPITAL PROJECTS UPDATE

In our commitment to renovate and refurbish our facilities, I am pleased to report that work has commenced 
READ MORE

PAC4RAC IN IMPLEMENTATION PHASE

Our important collaborative partnership with NSW Ambulance and Northern Sydney Local Health District
READ MORE

INAUGURAL EMPLOYEE OF THE YEAR AWARD

The inaugural John Laurie ‘Employee of the Year Award’ is now open and staff are encouraged to 
READ MORE

DISTRESS IN PEOPLE WITH DEMENTIA

A fact sheet on the causes and strategies to alleviate distress in people with dementia was recently published by NPS
READ MORE

NATIONAL SAFE WORK MONTH FOCUS

October is National Safe Work Month and Twilight Aged Care is promoting safety across the 
READ MORE
Suite 14, Malvern Court, 16-18 Malvern Avenue
Chatswood, NSW 2067

T: 02 9414 4400
www.twilight.org.au

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