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Monday 1 February 2016

From the Facility Manager
Happy New Year for 2016!

How amazing that we are almost at the end of January as I write this.

I hope you all had a wonderful Christmas - we have included some photographs from our Resident and Loved Ones Christmas Function on December 17. Thank you to those that were able to attend.

Everybody – Residents, friends and staff seemed to have a wonderful time, as I am sure you will see from the photos. Thank you also to our very special Santa who visited courtesy of our relief bus driver Sue.

December and January are always a little quiet as various staff and families take leave to be with their loved ones – I am certainly looking forward to the return of RN Sara in the next few days! But all usual day to day activities continue with a focus on keeping residents active and engaged in activities of their choosing.

Since my last newsletter to you all, you would have seen the communication that Lesley Jordan has been appointed as our permanent CEO – I am delighted that we will have her leading Twilight Aged Care into the future.

Please don’t hesitate to contact me if you have any concerns, no matter how trivial you may think they are. Sometimes it may be difficult to catch me on the telephone, so email is often the best way to avoid lengthy telephone tag!

With best wishes for a safe and healthy 2016,

Fiona Kelman
9499 2064

Upcoming dates for your diary
Relatives/Friends Forum
5:30pm refreshments served for a 6:00pm start in the Activity Room
  • Monday February 15 – A report on the 'Moving Into Care' Research project in which Twilight partnered with Alzheimer’s Australia.            
  • Monday May 16
  • Monday August 1
  • Monday October 10
From the Desk of the CEO
Dear all,

Welcome to 2016 and what will hopefully be a very exciting year. Twilight Aged Care has a proud tradition of delivering quality aged care to the northern suburbs of Sydney for over 100 years. From its humble beginnings as a “congenial home for refined, educated women who, in the twilight of their lives, found themselves with limited means and in need of a refuge from the cold comfort of the ordinary boarding house”, Twilight has now expanded to four facilities in Beecroft, Mosman, Gladesville and Hunters Hill, with the redeveloped Gordon site due for completion later this year. 

Our focus in 2016 is to ensure we continue to provide quality aged care services, delivering quality outcomes and become a preferred provider on the northern suburbs of Sydney. This can only be achieved if we have the right people committed to our values: 

  • Respect 
  • Compassion 
  • Commitment 
  • Pride  
  • Strength in working together as a team  

At Twilight we are fortunate to have many dedicated staff who care for our residents, many who go over and above the call of duty. In December 2015 I introduced the CEO circuit, a program aimed to provide me with an insight into all aspects of our business. These random visits to each of our homes allow me an opportunity to work alongside staff, meet residents and their families and really understand how our business operates. I am keen to understand what makes Twilight different, what works well and what could be improved. I am always keen to hear good news stories, similarly I am also happy to consider any suggestions as to how our business could be improved. 

I look forward to working with you all in 2016 to ensure the traditions of Twilight Aged Care continue.

With warm regards,
Lesley Jordan,
Chief Executive Officer.

Meet Patricia Hardwick!
Administration Assistant for Horton House for almost 10 years!
Patricia is often the first friendly face you will see or voice you will hear over the phone at Horton House. I don’t believe there is a job description big enough to cover everything she does! She is the Facility Manager’s Right Arm – and Fiona recently spent some time asking Pat a few questions.

What changes have you witnessed in the nearly 10 years you have been at Horton House?
  • Positive improvements throughout Twilight Aged Care
    • Resident Care focus
    • Increased collegial support between the 4 Twilight homes – not just 'separate' houses now – systems and processes being streamlined across all homes
    • General respect for each other among staff has improved
    • Higher care needs of Residents as they are admitted, meaning they are more dependent on staff & often more engaged with staff – we become part of their “family”
What has kept you engaged with Twilight Aged Care?
  • I get great job satisfaction from helping people
  • I have stayed due to the positive changes continually happening in Twilight – it’s a pleasure to come to work!
What do you like to do outside of work?
Travel, weekends away, going to the movies, spending time with my family and friends.

We would like to thank Pat for all her hard work & her commitment to positive change at Twilight Aged Care.

We would love to hear some feedback from you all. Horton House always welcomes comments to help us improve ourselves. We hope to hear from you.
Copyright © 2016 Twilight Aged Care, All rights reserved.

Our mailing address is:
8 D'Aram Street
Hunters Hill
NSW 2110
Ph 02 9499 2064
Facility Manager: Fiona Kelman

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