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July 4 2015

May was another busy month with lots of activities for our residents.  As well as staying warm, we have been doing our best to avoid colds and flu and I thank you for staying away if you have been unwell. This really does help us to keep things at bay.

We hear all the time about how we are now living longer but also about the increase in the number of people suffering from dementia.  There was a very interesting program on Radio National's Law Report this week about Estate Planning and Dementia which I thoroughly recommend to you.

I would also like to let you know that we have recently made updates to our listings on DPS online and Aged Care Online.  You can find out more by clicking the links. 

Keep in touch and please do not hesitate to come and see me at any time. 

Kind regards,

From the RAO Team

Apart from our Mother’s Day Celebrations,  the highlight in May was our trip to Featherdale Wildlife Park in Blacktown with 14 residents. Sanju, Sujata and Htway provided assistance whilst Ben and Clive drove the bus and the van to shuttle a larger than usual number of residents on the trip.  The day was perfect and everyone had a great time seeing the animals and reptiles. The trip was followed by lunch at MacDonalds ... as requested by residents! During the month, we also had morning tea at Dee Why and Bobbin Head.

Kim, our RN and Ellen, our Admin Assistant have both recently completed driver training so that they can also drive the bus.  They took residents on a small scenic trip along Balmoral Beach and the usual Afternoon Ice Cream drives. We also had our scheduled Twilight Tour;  a bus outing to our 3 sister Twilight Aged Care facilities with Historical information read out by Clive. All outings this month were met with a positive response by residents thanking staff with applause and comments. Charles the Dance Man who used to provide a monthly dance concert now comes in every week due to resident demand!!  Tai Chi classes have also been increased this month and are now held twice a week.

Volunteer Steven played piano with a large group singing along to old time songs. We also welcomed Abby Brown, a student from America who is volunteering her time with us as part of her work experience. The residents are certainly receiving a lot of social connection from the community as volunteers continue to visit and give their time.

Mothers Day was a wonderful Day here at Glengarry with Love, Flowers, Champagne, Hand Massages and hugs on the day! During May we also had a Sing-a-long, Trivia/Q & A, indoor putt putt golf, and Life's Little Instruction book.  These activities are some of our tried and tested successes and offer something for everyone to participate in.  Topics for discussion are chosen for their relevance to significant days on the calendar.  Active games are modified to cater for those with mobility/balance concerns, so that no one misses out.  All residents are fully encouraged to join in and often gain great pleasure when they discover something new or are praised for achievements.  Life's Little Instruction book - a new resource - stimulates reminiscence about "good advice" residents may have been given during their lifetime.  

We visited Mosman Private Hospital next door for their Biggest Morning Tea and a variety of cakes,scones and slices. Residents were very happy donating gold coins for the cancer research council.

May Birthdays were celebrated with a wonderful birthday cake for Claire Holmes & Joyce Rowland. Sadly, we said goodbye to Claire this month.

We are also sad to say goodbye to Jan (Yan) Wouters, Judith Middleton and Andrew Wainwright. Unfortunately, on the day of Jan's funeral, all staff were involved in mandatory training so Julia, our Marketing Consultant (who had come to know Jan) attended on our behalf.  Jan was a regular at Sacred Heart Church in Mosman so his send off was very personal, followed by chocolates for all.... just as Jan would have wanted!


Family Liaison Meetings

Please note our updated schedule for family liaison meetings and please ensure that you have the correct dates in your diary:

6th August 2015 (Commencing 6pm)

2nd November 2015 (Commencing 6pm)

Other News ...

Clinical Update
As part of reinforcing the Falls Minimisation Program at Glengarry, we are currently auditing all falls. Due to the resident profile at Glengarry, we have a high number of falls onsite and we are looking at each of these to identify all the factors surrounding these incidents. The aim is to help us identify actions we can implement to reduce or minimise the risk of injury from the falls. We’ll keep you updated on this project via Family Liaison Meetings as well as individual family consultations. Families of residents are also always contacted after a witnessed fall or a suspected fall. 

Re-Accreditation July 16th & 17th
The Quality Agency will be coming to Glengarry on 16th and 17th of July to assess the facility for re-accreditation. Assessors will be here for two full days, observing and interviewing both staff and residents. Families who wish to come and speak to the assessors are welcome, as they encourage feedback from everyone.
Staff Update
We celebrated our 100 years with a grand masked ball at Doltone House last month. Many of our staff attended, including past employees. Thank you to Twilight Aged Care for their commitment to the industry and to all the staff who have been committed and loyal in providing care to all residents in all our homes. Everyone enjoyed the night, including myself – despite having broken a wrist from falling onto the dance floor! It was definitely memorable! I will have a lifetime reminder of a scar after having surgery.  You may be able to identify one of two staff behind their glad rags and masks in these photographs.

Feedback, Comments and Complaints
As usual, a reminder that my door is always open and we welcome any feedback, positive or otherwise. If you wish, you can call or email me with any concerns, suggestions or compliments. If you have any concerns, I encourage you to please inform the staff as soon as possible so that they can attend to it immediately, especially if it is connected to resident care needs. The orange feedback forms are available at the foyer desk if you wish to write down your feedback. There is a drop box next to the forms where you can place completed ones. I intend to always promptly follow up and hopefully facilitate a resolution to your concerns.

Residents and family representatives may need to know that where they are not satisfied with the discussion or outcome of an investigation at the Home, there are alternative avenues through which they may express their dissatisfaction(s).  A more senior manager located at Twilight Aged Care can be contacted.  The Manager, Operations, or Chief Executive Officer is happy to talk regarding concerns.  Other options include the following:

Aged Care Advocacy                             Telephone 1800 700 600
The Aged Care Rights Service (TARS)  Telephone 1800 424 079
Aged Care Complaints Scheme             Telephone 1800 550 552


Flu Vaccines

Residents who gave consent have now been vaccinated. Staff members who consented to participate have also now received their flu vaccine. There are a few residents currently with a chest infection or cough and cold. Just a gentle reminder that our residents are vulnerable so please do delay your visits if you are suffering from any symptoms. 
Copyright © 2015 Twilight Aged Care, All rights reserved.
Our mailing address is:
1a Ellamatta Avenue
Mosman, NSW 2088

Facility Manager
Arlie Ambas-Scutts
02 9969 0907

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