99% of you would recommend Plum!
Thank you to the hundreds of you who took the time to complete our latest online survey – we really value your feedback.
It was particularly pleasing to see that 99% of our respondents said that they were 'likely' or 'very likely' to recommend us to their customers and colleagues.
As far as the other ‘headlines’ from the survey are concerned we’re delighted to report that the percentages of respondents rating us ‘good’ or ‘excellent’ in the following areas were as follows:
Overall service = 95%
Quality of documentation = 97%
Suitability of our underwriting = 91%
Competitivess of our products:
- Amethyst = 82%
- Flex = 88%
- HomeWorks = 87%
Ease of using our online quote facility = 90%
Ability to access decision makers = 89%
Speed of quote response = 87%
We're currently working through your suggestions and comments to see how we can make our products and services even more effective for you and your clients. Watch this space!
Congratulations to our worthy winner!
The names of all of those who took part in the survey were entered into a prize draw for a Kindle Fire HD. Congratulation to Alison Howells of Jelf Insurance Brokers who was the first out of the ‘hat’ after the survey closed on 31st May 2014. We’ll be in touch to arrange for delivery.
We value your feedback all year round
We don’t just want to hear from you at survey time. We value your input all year round. So, if you have comments or suggestions on our products and services, please email Steven Bishop (Head of Business Development) at firstname.lastname@example.org or call direct on 01787 464408.
Plum Underwriting. Far from standard. A Somerville Company
Top 10 Personal Lines Insurer – Insurance Times Broker Service Survey 2010 - 2013