This edition of Mentoring News looks at 4 Communication Habits that influence quality relationships - in the workplace and in your personal life.

I also introduce more mentoring programme offerings under the new banner of Mentoring 360, including a new online course that will be available in 2020. Read on for more details......


4 Habits of Highly Effective Communicators

I recently facilitated a webinar for the Australian Institute of Training and Development (AITD) entitled ‘Developing Quality Workplace Relationships through Skilful Communication’. A key feature of the webinar was about 4 essential communication habits and how these are pivotal to the quality of our relationships, be that in the workplace or in our personal lives. The 4 Habits are:

1. Self-assessment of your communication style. Here I referred specifically to the 'My Styles Inventory' I have developed and how this can help people understand their own and others’ ways of communicating.

2. Empathic listening. I have written about this communication skill in previous blogs. It is good to remind ourselves that we can engage in ‘not really listening’ as Stephen Covey points out. 

3. Skilful questioning. To help us understand, to resolve conflict, to help other people shift their thinking & behavior. 

4. Strengths-based feedback. This topic made the webinar attendees think about the use of the word ‘but’ as a real deficit term when giving someone feedback. Few people continue listening to the feedback after the word ‘but’ has been used. The strengths-based model replaces 'but' with ‘and’.

Here is some other food for thought when it comes to feedback and how well we give and receive it.

Being Emotionally Aware: What are your Triggers?

During the AITD webinar, we also looked at emotional awareness and how this influences our interactions and responses to other people. I encouraged the attendees to complete an exercise where they identified factors that trigger their response, determine their usual response to the trigger, and then consider alternative, more beneficial responses they could make.

Here’s the model, complete it for yourself. What are your triggers? What are your responses? How could you respond differently (and more effectively)? I have provided a couple of examples to help get you here to complete the exercise

Mentoring 360 Programmes & Online Courses

Mentoring 360 In-house Programme. This programme is for organisations wanting to establish a mentoring programme for staff capability development. My 'At A Glance' diagram illustrates the 12 components of the mentoring programme from the design stage through to evaluating the programme’s impact and outcomes. Click here to view the poster full size.

Mentoring 360 Online Courses. The first in a new suite of online courses available in 2020, Mentoring 360 Programme Design coaches and supports people who are responsible for organisational development in their organisation.
To find out more about the Mentoring 360 in-house programme and online courses, please contact me.
One-to-one mentoring and coaching with Lesley

For people who want a space and place to talk things through, make decisions, build confidence.

I offer personalised support in the areas of career planning & success, mentoring for mentors, conflict resolution, stress management and achieving a lifestyle balance.

 You can find out more about these programmes and how to set up a first meeting with me on my website or contact me.

The Mentoring Community

The Mentoring Community has been established to give you a sense of connection with others involved in mentoring, providing the interaction that can sometimes be missing in your mentoring practice.

Join the community to network with other like-minded people interested in mentoring.

here to join.

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