October is a good time to look back and see what has been achieved so far during the year and do a stocktake. As with most things during 2020, there has been a lot of change with ESTHER related work. The ESTHER Philosophy of Care is designed to connect with people and prior to March 2020 the majority of ESTHER related work was delivered on a face to face basis. All five elements of ESTHER continuous quality improvement were created based on personal contact, either with ESTHER directly, through training ESTHER Ambassadors and Coaches ESTHER Cafes and providing presentations at meetings, events, conferences and ESTHER Inspiration Days.
This changed almost overnight in March and the challenge of converting all ESTHER related work to digital delivery commenced. The first change was easy - some consideration had already been given to how the ESTHER programme could embrace the Kent Adult Social Care and Health Being Digital Strategy https://www.kent.gov.uk/about-the-council/strategies-and-policies/adult-social-care-policies/being-digital-strategy
An ESTHER e-learning module was developed in 2018 and this quickly became the replacement for face to face ESTHER Ambassador training. The total number of learners who have completed the ESTHER e-learning module now stands at 2,343.
Converting the ESTHER Improvement Coach training to digital delivery was far more complex and started with completion of the Coach training that was interrupted in March. Some of this cohort of Coaches presented their improvement work on-line successfully on 28th J
uly and were deemed to be ‘making history in the virtual classroom!’
Charriss Thorne, MDT Coordinator with Virgin Care and Sarah Browning, Quality Improvement Lead with Hilton Nursing were the first to present their ESTHER Coach quality improvement project work and complete their Coach training on-line.
ESTHER Improvement Coach training is now fully available on-line, with the current cohort due to complete in December and several more Coach courses scheduled through to next year. Please contact firstname.lastname@example.org
for any enquires about Coach training.
It is important for the ESTHER team to keep in touch with the quality improvement work that ESTHER Coaches undertake and the ESTHER Inspiration Days previously provided this contact and insight. A new virtual ESTHER Improvement Coach network is being launch on 21st
October, to maintain this link and better understanding of what Coaches are doing to improve the experience of ESTHER. For details of the virtual ESTHER Improvement Coach network launch event click here
By May 2020, the ESTHER Team were missing face to face contact and interaction with the ESTHER network, so embarked on a series of webinars for engagement purposes. The key questions that have shaped the content of the webinars are:
- What matters to ESTHER during Covid 19?
- What matters to the ESTHER network and wider workforce?
- How can the ESTHER team support ESTHER and the ESTHER network?
The webinars have gone from strength to strength, featuring co-production work with Phoenix Support based in Maidstone, developing the concept of ‘video voices’, as a way of making ESTHERS voice heard and partnership work with the EMPOWERCARE project, tackling social isolation through the creation of Digital Ambassadors https://designandlearningcentre.com/empowercare
ESTHER webinars are currently scheduled through to March 2021 and will continue for as long as there is interest from the ESTHER network. The webinars are also being used to explore the key elements of Universal Personalised Care in the NHS Long Term Plan and how this is being delivered across Kent and Medway. Each webinar includes one of the key elements, with opportunities to discuss and reflect on why and how this matters to ESTHER and what else we could be doing to evidence delivery and impact:
- Shared decision making
- Personalised care and support planning
- Enabling choice, including legal rights to choice
- Social prescribing and community-based support
- Supported self-management
- Personal health budgets and integrated personal budgets
The next webinar on 18th
November will feature a virtual ESTHER Café, showcasing the new ESTHER Café Resource Pack. ESTHER Cafés have been the least visible aspect of the ESTHER programme since March but this is due to change, through training more ESTHER Improvement Coaches and co-production with Coaches and ESTHERS. For details of the virtual ESTHER Café webinar click here
Another major change took place in June, with the departure of Anna Carlbom the previous ESTHER Lead back to Sweden. Mags Harrison who was instrumental in bringing the ESTHER programme to Kent in 2016 took over the ESTHER Lead role and continuation of the work focussing on ‘what matters to ESTHER’. The ESTHER programme and team have adapted during 2020 and will continue to do so in 2021, supporting development of person-centred communities and placed based quality improvement culture and always maintaining the focus on ‘what matters to ESTHER’