Welcome to the October 2020 ESTHER newsletter, this month's edition features:
  • Feedback from ESTHER and EMPOWERCARE Project Webinar 9th September.
  • ESTHER  Webinar on 18th November.
  • ESTHER Virtual Coach Network Launch 21st October 2020.
  • Update from ESTHER Coach Training Programme.
  • ESTHER Mid-Year Stocktake.

        Follow up from September ESTHER Webinar


The third ESTHER Webinar was held on 9th September, featuring how ESTHER and the EMPOWERCARE Project are working together. The aim of the Webinar was to:
  • Share and discuss how ESTHER and Empowercare are working together to tackle social isolation.
  • Promote a person centred approach to accessing life changing technology and digital solutions.
  • Recruit Digital Ambassadors to support older people to access technology and digital devices.
ESTHER Ambassadors and Improvement Coaches were asked to consider becoming a Digital Ambassador and to share the concept within their organisation. We’d like to say thank you to our first two Digital Ambassadors who signed up following the webinar, we are excited to begin training and working with them over the next few months. We will begin with an initial pilot in the area of Folkestone, Hythe and Romney Marsh with plans to expand into the rest of Kent next year.

If you are interested in becoming a Digital Ambassador please complete our short online form to sign-up: The first round of training will be taking place soon. 

The next ESTHER Webinar will take place on 18th November and will feature a virtual ESTHER Café, for further details or to book a place click here


ESTHER Improvement Coach Network

The new virtual network goes live on 21st October, creating an opportunity to reconnect with ESTHER Coaches via Microsoft Teams. Prior to 2020 regular networking with Coaches took place at ESTHER Inspiration Days, Roadshows and other face to face events. These events provided insight into the on-going continuous improvement work carried out by Coaches and the impact for ESTHER.

The new virtual network aims to reinvigorate the connection with Coaches, keep up to date with improvement work and share learning and best practice relating to what matters to ESTHER. The launch event on 21st October will include a stocktake of recent and current improvement work and co-design of future virtual network events and activities, based on what matters to ESTHER Improvement Coaches.  
If you are an ESTHER Improvement Coach and have not registered for the launch event on 21st October, you can book your place here.
ESTHER Improvement Coach On-Line Training Pilot

The ESTHER Improvement Coach on-line training pilot is now more than half-way through, with two of the five sessions to go. Delegates are gaining lots of knowledge, skills and experience of applying ESTHER Improvement Coach techniques.  On the third training session on 7th October, delegates shared feedback of applying ESTHER Improvement Coach methodology to new appointment booking systems and residents' morning routines in care home settings. Having explored a range of continuous improvement tools, delegates are learning which ones work best with the improvement work and projects they are planning and ultimately what matters to ESTHER.

The third session of the ESTHER Improvement Coach training on 7th October focussed on measurements in improvement work and LEAN methodology. Delegates discussed being ‘continuous improvement warriors’ within their ESTHER Coach role, seeking out for improvement any inefficiencies, waste, duplications and anything else not adding value for ESTHER.
Follow the progress of the pilot group in the December ESTHER Newsletter, when their Improvement Coach training will be complete. Delegates will share details of their improvement work and impact and benefits for ESTHER, plus their thoughts on being part of the pilot group and helping to shape the on-line ESTHER Improvement Coach training.
For enquiries about ESTHER Improvement Coach training please contact:        
ESTHER Mid-Year Stocktake 

October is a good time to look back and see what has been achieved so far during the year and do a stocktake. As with most things during 2020, there has been a lot of change with ESTHER related work. The ESTHER Philosophy of Care is designed to connect with people and prior to March 2020 the majority of ESTHER related work was delivered on a face to face basis. All five elements of ESTHER continuous quality improvement were created based on personal contact, either with ESTHER directly, through training ESTHER Ambassadors and Coaches ESTHER Cafes and providing presentations at meetings, events, conferences and ESTHER Inspiration Days.

This changed almost overnight in March and the challenge of converting all ESTHER related work to digital delivery commenced. The first change was easy  - some consideration had already been given to how the ESTHER programme could embrace the Kent Adult Social Care and Health Being Digital Strategy

An ESTHER e-learning module was developed in 2018 and this quickly became the replacement for face to face ESTHER Ambassador training. The total number of learners who have completed the ESTHER e-learning module now stands at 2,343.
Converting the ESTHER Improvement Coach training to digital delivery was far more complex and started with completion of the Coach training that was interrupted in March. Some of this cohort of Coaches presented their improvement work on-line successfully on 28th July and were deemed to be making history in the virtual classroom!’

Charriss Thorne, MDT Coordinator with Virgin Care and Sarah Browning, Quality Improvement Lead with Hilton Nursing were the first to present their ESTHER Coach quality improvement project work and complete their Coach training on-line.

ESTHER Improvement Coach training is now fully available on-line, with the current cohort due to complete in December and several more Coach courses scheduled through to next year. Please contact for any enquires about Coach training. 
It is important for the ESTHER team to keep in touch with the quality improvement work that ESTHER Coaches undertake and the ESTHER Inspiration Days previously provided this contact and insight. A new virtual ESTHER Improvement Coach network is being launch on 21st October, to maintain this link and better understanding of what Coaches are doing to improve the experience of ESTHER. For details of the virtual ESTHER Improvement Coach network launch event click here
By May 2020, the ESTHER Team were missing face to face contact and interaction with the ESTHER network, so embarked on a series of webinars for engagement purposes. The key questions that have shaped the content of the webinars are:
  • What matters to ESTHER during Covid 19?
  • What matters to the ESTHER network and wider workforce?
  • How can the ESTHER team support ESTHER and the ESTHER network?
The webinars have gone from strength to strength, featuring co-production work with Phoenix Support based in Maidstone, developing the concept of ‘video voices’, as a way of making ESTHERS voice heard and partnership work with the EMPOWERCARE project, tackling social isolation through the creation of Digital Ambassadors
ESTHER webinars are currently scheduled through to March 2021 and will continue for as long as there is interest from the ESTHER network. The webinars are also being used to explore the key elements of Universal Personalised Care in the NHS Long Term Plan and how this is being delivered across Kent and Medway. Each webinar includes one of the key elements, with opportunities to discuss and reflect on why and how this matters to ESTHER and what else we could be doing to evidence delivery and impact:
  1. Shared decision making
  2. Personalised care and support planning
  3. Enabling choice, including legal rights to choice
  4. Social prescribing and community-based support
  5. Supported self-management
  6. Personal health budgets and integrated personal budgets
The next webinar on 18th November will feature a virtual ESTHER Café, showcasing the new ESTHER Café Resource Pack. ESTHER Cafés have been the least visible aspect of the ESTHER programme since March but this is due to change, through training more ESTHER Improvement Coaches and co-production with Coaches and ESTHERS. For details of the virtual ESTHER Café webinar click here  
Another major change took place in June, with the departure of Anna Carlbom the previous ESTHER Lead back to Sweden. Mags Harrison who was instrumental in bringing the ESTHER programme to Kent in 2016 took over the ESTHER Lead role and continuation of the work focussing on ‘what matters to ESTHER’. The ESTHER programme and team have adapted during 2020 and will continue to do so in 2021, supporting development of person-centred communities and placed based quality improvement culture and always maintaining the focus on ‘what matters to ESTHER’ 😊  
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