Welcome to the Suntell Perspective, our Quarterly Newsletter! Here you will find information about upcoming product features, events, company info, industry news, and more.
We found a new corporate office that is more conducive to our needs, so effective January 23, 2014, our new address will be the following:
We are working on the details of our next Regional Training Event, which will be held in late Spring. Regional Training is a great opportunity for more hands-on training, in a small group environment. Our knowledgeable trainers lead these evens and facilitate detailed training, as well as small-group discussion and interaction. These sessions are great for new customers to learn more about the system, as well as experienced customers looking to pick up new tips or interact with other Suntell users. The cost for this 2-day event is estimated to be around $575. Watch for more details and registration!
6206 SW 9th Terr.
Topeka, KS 66615
Regional Training: Spring 2014
Training & Support
Ticketing System Anniversary
This February marks the two-year anniversary of using TeamSupport, which is our Support portal and ticketing system. Prior to that we were using a home-grown database. The move to TeamSupport has brought about much-improved efficiency and integration in assisting with support issues. You can access your own tickets by logging into the Customer Portal on our website and then clicking on the Ticket Portal. Through the Ticket Portal, you can review and update your tickets, as well as submit new tickets. Emailing email@example.com also automatically opens a ticket for you. As TeamSupport adds new features, we try to take advantage of those so that we can continue to serve our customer base better!
Our 18.0 Release became available in December 2013. We do plan on making a few changes based on feedback we have received from our early adapters, therefore an incremental build (18.0.3) will be available later in Q1 2014. However, any customers are welcome to take the release now, knowing that another update will need to be done when the new build becomes available. To schedule your update, please contact Customer Support. Because of the changes in this release, you will be required to sign a User Update Agreement. The agreement, along with release documentation, and recorded videos of the changes, are all located in the Document Library section of the Customer Portal on our website.
Message from the CEO:
I don't make New Year's resolutions. I think it's because a majority of people make their resolutions only once a year, most starting on January 1st, with a failure rate of over 70%. Does that mean a person should never make a resolution? Absolutely not. Read the entire article....
Making and Keeping Resolutions
Also, don't forget to check out our blog and our Knowledge Base. We post tips and tricks, customer success stories, and announcements. Here are some of our recent posts:
"Doubt kills more dreams than failure ever will." -Karim Seddiki