Greetings
Welcome to my newsletter. I like to offer a change from other newsletters which can demand an awful lot of reading.
* On 8 July 1497 Vasco da Gama led a fleet of four ships with a crew of 170 men from Lisbon and charted the first trade route from Europe to India.
Jeremy Marchant
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Leadership from Captain Kirk
A not entirely frivolous piece drawing examples of good leadership from the career of Captain James T Kirk of the USS Enterprise.
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Quotations of the day
A ship in port is safe; but that is not what ships are built for. Sail out to sea and do new things.
John Augustus Shedd, 1859-?, American author and professor
When the sea is calm, everyone is a great sailor. It is only when the storms come that real leadership counts.
old saying
No great discovery was ever made without a bold guess.
Isaac Newton, 1643-1727, English mathematician, astronomer and alchemist
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Meaningful leadership and management development
Many courses in leadership and management offer excellent training. But little or no help is provided back in the workplace to enable students to relate what they have learnt in the classroom to their real world experiences and issues.
As a result, they cannot apply what they have learnt. Without that vital help in making the connections, all too often the training ends up as a waste of time and money.
In conjunction with BDM, I have developed an approach which solves this problem.
Our programmes combine training and mentoring. Each programme is a series of one to one mentoring sessions interleaved with monthly training sessions.
For more information, please contact Jeremy.
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Blog of the week
Customer services— the sublime and the ridiculous. Part of an ongoing analysis of what makes good (and bad) customer service. Here are some case studies.
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