“An ounce of performance is worth a pound of promises” Mae West
“The true measure of the value of any business leader and manager is performance” Brian Tracy
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Business Performance Excellence by Jeffry T. Luftig and Steven M. Ouellette is the complete model, integrating revolutionary new techniques with tried and tested approaches, covering the strategic, financial, systems, and human factors.The comprehensive case studies and worked examples presented can be applied to your business whatever your industry, benefiting your bottom line. Detailed coverage includes:
- Strategic planning
- Customer product rationalization
- Restructuring and recalibrating
- Customer quality assurance systems
- The balanced scorecard
- Critical performance measures
- Benchmarking
- Financial performance turnaround
- Lean manufacturing
- Creating value through people
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To your success,

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