January 30, 2017
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Performance support is in dire need right now – people are feeling lost and unsupported. Organizations, large and small, are reacting (overreacting??) and creating confusion coupled with anxiety for their employees, top down. Let me share tips I have found to be remarkably effective in supporting others, organizations, family and certainly one’s self. The support is well worth the time and it just “feels” darn good to extend support for performance and confidence.
Take good care of your high level performers – they need attention also. Do not assume that once a great performer, you can let them go do their “own thing”. Clever, high performing people need your direct feedback frequently.
Tell people how they are doing  -  the positive and the not so positive. People deserve to know where they can improve and where they are nailing it!!
Compliment people loudly. Compliment often. Send notes telling them they rock. Write on the white board. Hang signs. “You did great…thanks.”
Ask people what they need and how they are doing. Being listened to is a profound feeling of inclusion and appreciation. (Click here for the Listening Test)
Encourage learning across the organization. Put engineering with marketing. Operations with HR. Sales with the BOD. Not just cross training, but intra organizational knowledge and wisdom producing time together.
Provide coaching. As little as 3-6 weeks for people to shift their awareness of how they are doing…helping them feel good that you care. Electronic learning is good, but one on one is better.
Monthly pot luck in the lunch room provides conversations; a break from work; networking and catching up with people and yummy food.  That is a combination that is hard to beat.  People appreciate the “attention”.  It feels like caring…and it is.

 “An ounce of performance is worth a pound of promises”  Mae West
“The true measure of the value of any business leader and manager is performance”  
Brian Tracy
Business Performance Excellence  by Jeffry T. Luftig and Steven M. Ouellette is the complete model, integrating revolutionary new techniques with tried and tested approaches, covering the strategic, financial, systems, and human factors.The comprehensive case studies and worked examples presented can be applied to your business whatever your industry, benefiting your bottom line. Detailed coverage includes:
  • Strategic planning 
  • Customer product rationalization
  • Restructuring and recalibrating
  • Customer quality assurance systems
  • The balanced scorecard
  • Critical performance measures
  • Benchmarking
  • Financial performance turnaround
  • Lean manufacturing
  • Creating value through people
To your success,

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Natalie Manor & Associates · 2441-Q Old Fort Parkway #322 · Murfreesboro, TN 37128-4162 · USA