With the latest enhancements email replies to messages and notifications are automatically logged in Flow360 to become part of the communication record. These can be in relation to any helpdesk issue, works order, works line item, booking, project, or inspection.
Replies to these messages using a standard email client outside of Flow360 are automatically picked up along with any attachments and linked to relevant objects before being forwarded to the recipient. Replies to replies are picked up in the same way.
For example, if a works order is sent to an external contractor, they can acknowledge this using a normal email reply, and the email would be picked up and put into the Flow360 Thread.
Once they have completed the work, they could once again reply to the original email with any inspection certificates. These attachments are logged in Flow360 with links to them.
You may have already noticed that emails now carry ID codes in the subject line. It is important that in order for Flow360 to pick up the email thread, these IDs do not get changed or deleted. This also goes for people using a mail client reply. They simply need to click 'Reply' making no changes to the IDs or the firstname.lastname@example.org address and Flow360 will do the rest!