Welcome to the Claims Class Quarterly
 The fourth edition of the Claims Class Quarterly features some great content and we start with an article on how to write effective claims and responses. Time and time again I see poorly written claims and responses which not only delay the resolution of the claims but can lead to costly disputes. Hopefully this article will give you some insight into how to avoid this on projects you may be working on.
Amongst our features you will find a new case study that deals with lump sum contracts and what is deemed to be included in the contract price along with a new Top Tips paper on Notices. Finally, our regular feature, Claims Class Blog Bites, draws your attention back to some of our best and most read Blog posts over the past few months, just in case you missed them.
I've also just released my second book so we have taken this opportunity to tell you about it. I also sit down with our General Manager in an informal Q&A setting to offer some insight into what inspired me to write it in the first place.
As usual, we hope you enjoy this issue. We always welcome content suggestions so if you have something you would like to see in the next edition please do get in touch.
Andy Hewitt
Principal
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