Chamber News
 November 2013

Growing Business in Cheltenham

Chamber’s Christmas Marketplace

Here’s a chance to capture additional end-of-year sales by providing your promotional offerings to Chamber members to purchase in December. The Chamber’s Christmas Marketplace will make a list available in early December so members can purchase seasonal offerings from other members at a favourable discount.

Ideally, the special offers 
and promotional pricing should be better than what is offered to the general public. As a member, you can participate as a buyer or seller and also barter your products and services. To buy or trade, members will be encouraged to contact other members directly who are specified on the list.

This interactive approach is the main aim of Chamber’s Christmas Marketplace, giving members an opportunity to network, interact and do business with each other. Read more.

Member Profile: Martin Taylor
Director, We Deliver Change

Most people don't like change. Some do all they can to avoid it even though repeating the same processes doom them to failure. Einstein's old dictum about insanity springs to mind. This month's Member Profile shines on Martin Taylor, Director of We Deliver Change, who provides expert skills and experience to help organisations manage change while staying sane and prosperous. We caught up with Martin to learn how organisations can be successful living with and embracing IT-enabled change. Read more.

How to Avoid Falling Foul of the Equality Act 

by Dr. Charlie Vivian
Icarus Health Solutions



The Equality Act became law in 2010 to address a range of discriminatory issues in the workplace. Part of the Act covers the rights of disabled workers and effectively subsumes The Disability Discrimination Act 1995.

One aim of the legislation is to stop employers unfairly discriminating against employees with disabilities. In other words, employees with disabilities are encouraged to apply for jobs for which they are suitably qualified and able, and employers should look to employ them. Read more.


Cheltenham Chamber Broadens A&E Campaign

Update by Kevin Daws

The Cheltenham Chamber of Commerce is writing to Parish Councils and community organisations across Cheltenham, Tewkesbury & North Cotswold to ask for their support to Restore Emergency Services at Cheltenham General Hospital. The Chamber is working with a new Action Group called REACH (Restore Emergency at Cheltenham Hospital) for the restoration of full, 24 hour A&E services at Cheltenham General Hospital (CGH). We are asking Parish Councils and community organisations to write in the next three weeks to GCCG expressing their concern and request restoration of the full 24-hour A&E service. Read more.

For further information and comment, please contact Michael Ratcliffe on 01242 544549 or Kevin Daws on 01242 228080.

Forging the Future:
Chambers Meet in Cheltenham 

Update by Kevin Daws

In October Cheltenham Chamber of Commerce hosted a well-attended meeting of representatives from local Chambers of Commerce across Gloucestershire.

“This was a very positive and encouraging meeting where we all agreed to work together across Gloucestershire, Michael Ratcliffe (right), Chief Executive of Cheltenham Chamber of Commerce commented. “We agreed that the benefits of working together should not be under estimated whilst a synergy of attending each other’s’ events can only be beneficial. Examples of this is the Business Seminars currently being run by Cheltenham Chamber of Commerce. We also agreed to share information, encourage and support the formation of new Chambers and to work in partnership with GFirst LEP. We have agreed there would be a further meeting later November." 

For further information and comment please contact Michael Ratcliffe on 01242 544549. Read more.

Hunter Page Planning
Celebrates 20th Anniversary

Mark Chadwick, Paul Fong, Giles Brockbank and Guy Wakefield from Hunter Page; Source: Cotswold Life)
The Cheltenham business community gathered at the Racecourse to help celebrate Hunter Page Planning's 20th anniversary. As a member of the Chamber of Commerce, Hunter Page Planning has gone from strength to strength by recently opening an office in Surrey in addition to its main office at Thornbury House, High Street in Cheltenham. Read more.

Nominations for Super Achievers 2014

Pitman Training Cheltenham are inviting nominations from local individuals and businesses for Super Achievers 2014. Last year one of Pitman Training's students, Ruth Ilgunas, was a finalist in the Student of the Year category. One of the UK’s leading independent training providers, Pitman Training launched the Super Achievers Awards two years ago to help reward people committed to driving their careers forward. With nominations now open until 1st January 2014, categories include:
  • Working Mum of the Year
  • Young Achiever of the Year
  • PA of the Year
  • Business Newcomer of the Year
  • Student of the Year (Nominated solely by Pitman Training Centres)
For entries and information including a poster, read more

Pitman Training also has a FREE downloadable APP for members involved in coaching, teaching, training, careers advice. Cheltenham is currently the number one Career MOT Centre in the UK. For further information, please contact Kevin Daws on 01242 228080.


Christmas 2013 Hamper Scamper Appeal is launched

Christmas 2013 Hamper Scamper Appeal is launched.

With higher numbers of people falling on hard times during 2013, this year's Hamper Scamper Appeal needs even more support from individuals, organisations, schools and corporate groups.

Relying on the generosity of donors and volunteers, in 2012 the scheme provided gifts and food valued at an estimated £28,900!  CCP was also able to support other charities and statutory services, in touch with vulnerable individuals and families.  This meant that for the first time the charity's reach went beyond the people they support.

To make food donations by 30th November, please contact Chris Knight 
at CCP on 01242 228999 ext 123. Read more.

Charlton Park Hotel

Love handbags, jewellery, scarves?

Then we have the perfect evening for you. The Cheltenham Park Hotel invites you to join them on Monday 25th November at 6pm for a relaxing shopping spree! With perfect timing for Christmas there will be a great range of Tina lacovelli handbags and fashion accessories including all kinds of jewelery and beautiful scarves. The evening is exclusively for corporate clients with complimentary drinks and a finger buffet. Please bring a friend or colleague.

Please RSVP to Julie Butters – Director of Sales, Cheltenham Park Hotel – 07766410032


Successful Networking Event at Manor by the Lake
Update by Jon Leamon, Deputy CEO
On Thursday 10th October we invited all Cheltenham based businesses to the Manor by the Lake  to “Meet the Chamber”. The evening provided a chance for everyone to see what we do for our members and how they benefit from their association with the Chamber. More than 80 business people (mostly non-members) attended and enjoyed canapés, drinks and a wonderful venue for networking. Several of the non-members have already seen the benefits and have signed up to join us. We expect many more to follow. A prize draw was held on the evening and the winner was Peter Raybould of long-standing member, Willans Solicitors. The Chamber would like to thank Manor by Lake for their continued support and generous hospitality. (top, l to r: Jon Leamon, Chamber Deputy CEO; Peter Raybould, Willans LLP; Michael Ratcliffe, Chamber CEO; and David Emery, Sales and Marketing Manager, Manor by the Lake). 

Keep up to date on business in Cheltenham via Twitter (@CheltChamber), Facebook and
Chamber website.

Upcoming Events

Matcham's Restaurant 

Everyman Theatre

Wednesday, 13 November 2013 
12.15 pm for 12.45 pm
With Guest Speaker
Mark Ryan, Managing Director

‘Past, Present and Future
of Gloucestershire Airport'

£15.00 for members and guests; 
(£20.00 non members). 
Includes two course lunch and a glass of wine on arrival. Read more.

Business Seminar Series

(Attendees to Savvy Social Networking seminar, 31 October, lead by Angela de Souzaphoto:

Below is a listing of upcoming seminars, which are free for members, £5 non-members; Bookings (01242 252626). Venue: Chamber Business Centre Conference Room. Please enter through Wolseley House, GL51 1TH, and sign in at reception. All seminars 11.30am - 12.30pm. Spaces are limited. Read more.

Effective Marketing that Meets Your Budget and Helps You Succeed

Darren Stevens 
Prestbury Marketing & Consulting Ltd
Thursday 14 November

Making the Most of Your Jobcentre

Cartriona Murray, Jobcentre Plus
Thursday 28 November

Improve the Right Customer Experiences: Learn What You Need to Do and How
Jerry Angrave
Empathyce Customer Experience
Thursday 5 December

UK Trade and Investment (UKTI)

ExploreExport2013, Bristol
12th November
Special Member Discount (25%, code EX25)
£37.50 (+VAT)

South West firms are being offered an insight into a world of opportunities right on their doorstep as UK Trade & Investment (UKTI) hosts Export Week next month. UKTI has teamed up with partners and business organisations to run another series of regional events during the week of 11-15 November to encourage regional businesses to explore overseas markets. Contact info: Charlotte Ellis0117 933 9515; Bookings.


Employment Law ‘On the Go’
Breakfast Seminars

What Employers Need to Know about Tribunal Claims

Tues 12 November 2013
7.30 am - 9 am

Venue: Willans’ office at 34 Imperial Square, Cheltenham, GL50 1RH
£15 per seminar (incl VAT). Receive a special rate of £30 if you book three seminars.

For Willans's Events, read more.
Email:;  Tel: 01242 514000.

St. Vincents and
St. Georges Association
Charity Auction

15 November 2013
7.30 pm - 10 pm

There will be a charity auction in aid of St Vincents and St Georges Associationorganised by Santander Bank, Cheltenham. The Chamber kindly asks members to donate items, or a voucher, for the auction. Funds raised will go towards raised flower beds, a wheelchair pathway and a sensory garden. Each auction lot will be individually listed in a catalogue and the donor clearly identified for advertisement.
Sacred Hearts Church Hall
Charlton Kings, Cheltenham

Light supper provided, bar available.
Tickets: £10 each
Available from Santander Bank, Cheltenham or
Maralyn Reynolds, 01242 238429 or Email:

Positively Engage Your People 

Liggy Webb
Complimentary invitation for Chamber Members 

Engaging and motivating people through challenging and changing times is top of the agenda for many organisations. The Learning Architect have researched and designed a comprehensive portfolio of key life skills that will help organisations, including reduce stress and cope with change. Chamber member Liggy Webb will be hosting a complimentary monthly taster events at Farncombe Conference Centre so that you can experience first-hand how The Learning Architect can help you and your organisation tackle some of these challenges. 
Forthcoming Events 

Friday 15th November 2013 
Friday 6th December 2013 
Monday 20th January 2014 
Friday 21st February 2014 
Thursday 6th March 2014 

Email for more information and to reserve your place. There is no charge for this event and a 3 course lunch is included. Visit 


New Members

Contact: Belinda Wilson
Belinda says, "I am pleased to have joined the Chamber and hope to attend lots of events. "I run and other local websites. I lead the SkillSpace group of Cheltenham Connect and am a GFirstLEP Ambassador for Gloucestershire. Please say 'hello' on LinkedIn



Contact: Keith Smith

Potentia is a sustainability consultancy with a difference. Utilising over 27 years of highly successful energy-aware design of electrical power and lighting installations, we can design and supervise electrical installations of the highest standards ensuring they meet your obligations for health and safety, security and budget. 


The Breeze Cheltenham and North Gloucestershire 

Contact: Steven Jones

The Breeze brings you the best in music and local news, travel and weather throughout Cheltenham and North Gloucestershire on 107.5FM.



Business Centre Going Strong

Members continue to avail themselves of the new Chamber Business Centre, which is conveniently located at the Chamber offices in the heart of Cheltenham. It’s most ideal for those who need a temporary work area and access to a computer while in town. For businesses lacking office space for group meetings, a conference room is available which comfortably sits eight people and has a flat screen for presentations and video conferencing via Skype or other applications. The centre also offers free wifi and a wireless printer capable of scanning, colour photocopying and printing.
Commenting on the Business Centre, Michael Ratcliffe, Chamber CEO said: “We’re very pleased to provide the Business Centre which we think will be a great help to the business community in Cheltenham, particularly for small and medium-sized companies and organisations." 

The Business Centre is free for members. The conference room facility is £5 for 2 hours (£10 for non members). Bookings.


Advertising and Sponsorship
Members can secure advertising space at advantageous rates and participate in sponsorship deals which will be available on the upcoming new Chamber website and other areas. Make a smart move by including the Chamber in your marketing plans for 2014! Contact the Chamber office (01242 252 626) for details.

Free Publicity for Your Company
Do you want some free publicity? If you're a fully-paid Chamber member and have a newsworthy story about a product launch, a significant customer acquisition or something special happening in your business, we can help you promote your news through the Chamber communications (e.g. newsletter, Twitter, Facebook). Just let us know! Take advantage of this key benefit of membership to build awareness of your company at no cost!. Send your submissions to the Chamber office today. (photo: Brian Chaplin, Eurovideo)
Copyright © 2013 Cheltenham Chamber of Commerce, All rights reserved.
Please note: deadline for submissions is the 24th of each month.

Edited by Dan Harris, HymnSheet Ltd.