Enjoy our service design snippets for March.
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SDGC20: Your Money Back Guarantee

Shaping Tomorrow is the theme for the Service Design Global Conference taking place this fall in Copenhagen. To offer the service design community flexibility and peace of mind in light of the light of our uncertain times, the SDN is pleased to announce that all SDGC20 conference tickets purchased are fully refundable up to 30 days before the event and in the case of conference cancellation. Still, we're determined to make this event happen. Stay tuned for more updates.
More details here.
Touchpoint Journal

Service Design and Change Management

Delivering new services or improving existing ones, often means fundamental changes within the service provider itself. And precisely because this challenge feels very different than ‘design’, service designers often feel out of their depth, and find themselves reading up on Kotter’s theory of change, amongst others. For those seeking to understand how to bring about the required change in an organisation, we offer a number of excellent articles on 'Service Design & Change Management' in our latest issue of the Touchpoint Journal.
See for yourself.
Touchpoint Journal

Service Design And Systems Thinking

Let's take a closer look at the application of systemic approaches within service design. ´Service Design and Systems Thinking´ is the feature theme of the upcoming issue of Touchpoint - The Journal of Service Design and we are still looking for some additional contributions to this important topic. Besides handing in articles related to this issue’s feature, you are also invited to hand in content for the other regular sections of Touchpoint, such as Cross-Discipline, Tools & Methods and Education & Research.
How & what to submit?
Service Design Award

Call for Entries: Service Design Award 2020

Now is the time! To stay at home. To polish your portfolio and get your service design project ready to submit it for the Service Design Award. The early bird submission phase is still open for another week until April 4th. So, hurry to make use of that extra benefit. Submit a case for Service Design Award to share your work with the global service design community, win a reputation for excellence and international recognition. We'd love to present your amazing efforts on stage at the Service Design Global Conference and in our case study library.
Submit today!
Service Design News

Covid-19 And The Value of Service Design

All types of services play a considerable role in our everyday lives. As some of them become inaccessible during the current situation, we truly feel the value that they provide. While you already may have access to our Slack community, where many of you are already providing support to each other, we are setting up a dedicated channel focused on helping you during this time: #SD-and-Crisis - a place for resources and ideas on how service design can be of value during the current situation.
Join the discussion.
Case Study

Tackling Digital Transformation

Digital transformation is pushing media companies to review their current processes to reevaluate and rethink its place, all in order to reinvent their services for an upcoming new future. For about 28 years, Globosat Network was the largest pay tv company in Latin America. However, in recent years, the advance of digital platforms has shifted the value chain, migrating ad budgets from traditional media to new ad services. This new scenario required new action. Read how Globosat tackles digital transformation and service design made the difference.
Read it all here.
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