Enjoy our service design snippets for April.
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Service Design Day

Celebrate Service Design Day With Us

The need to rethink how we operate as a society has never been greater. As service designers, we recognise the value our practice offers in these uncertain times and for that reason, are pleased to announce that this years' Service Design Day (June 1, 2020) will carry forward the momentum we started in 2019 via our "Do Good - Give Back" campaign. Find out below how to participate.
Celebrate with us
SDN Publications

Fill Your Personal Serivce Design Library

Touchpoint is already in its 11th year of publication, having first been published in early 2009. To celebrate this milestone, we are happy to offer a limited Anniversary Collection pack for a special discounted price. We are even including the issue "Service Design And Change Management" as a gift from us! Fill your library with 10 years of in-depth articles on service design.
Discover more
SDN Trainer Accreditation

SDDay Discount on SDN Trainer Accreditation

We are pleased to see that our new online course offering, created in close collaboration with our accredited trainers has been such a well-received success. To build on the momentum we need passionate professionals interested in delivering the kinds of educational opportunities. That's why we are offering a 25% discount on becoming a SDN Accredited Service Design Trainer.
Learn more
Curated Content

Gaining Insights with Remote User Research

The implications of COVID-19 are far-reaching on service design practitioners who rely heavily on human interaction for their qualitative research needs. So it poses the question, can a remote solution really replace in-person interviews? Mark Vanderbeeken of Experientia believes you can find a way forward and does so with the aid of his secret weapon—digital ethnography.
Read about it here
SDN Chapters

Service Design Events Radar

With the world getting more accustomed to virtual events, there's an increase of opportunity to benefit from the SDN community: A marathon by SDN Ukraine, a virtual talk by SDN Netherlands, SDN Indianapolis at the Indy Design Week and SDN Dallas' event series with the next ones being on Black Swan Events and an Interview with Adam Lawrence.
Even more events here
Case Study

Introducing Employee Experience Within HR

How can service design methods help HR managers focus on employee needs? Personnel managers often think in processes. They try to make things efficient, to implement orders from the management or the board, but sometimes forget the employee perspective. Learn from the team of 'More than Metrics' how they approach this employee experience design challenge.
Find the case study here
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Authorised representative: SDN President Prof. Birgit Mager, Vice President Jesse Grimes