Enjoy our service design snippets for December.
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SDN News

#SDsanta Is In Town - SDN Advent Calendar

What is behind today's door in the SDN's advent calendar? Who is our secret #SDsanta this time? See it on Instagram and all other social media channels. Service design professionals from all around the globe are putting on Santa's hat to share some valuable insights and tools with all of you. Contact us if you have something cool to share with the international service design community, too.
Open the advent calendar!
Service Design News

The Empathy Gap: Mindsets and Limits

Empathy is the bedrock of service design. By creating an emotional connection to the end-user, practitioners can better understand their needs, motivations and pain points with the goal of creating a service that resonates. But is there the possibility that our approach is wrong? A look at the neurobiological, personality, social, and systemic constraints provides a fresh perspecitve:
Read the article
SDN Publications

Touchpoint Journal: Redeem Your Voucher

SDN full members enjoy exclusive access to read all Touchpoint articles online and to download the digital version for free. Plus, Corporate, Professional and Academic members can redeem a printed copy for free (shipping costs not included) using a 100% off discount code found on your SDN member dashboard. The code is valid once and will expire on 31 December 2019.
Get your free copy.
Case Studies

Calling all potential case study contributors!

2019 is quickly rolling to a close and we can’t think of a better way to say Auf Wiedersehen than a contribution, authored by you, to the SDN Case Study Library! Sharing examples of your best efforts provides a compelling platform to promote your business while actively contributing to the knowledge base of our captive, global community. Submit your work today:
Learn more
Service Design News

What Service Design IS and What it IS NOT.

Ideas, thoughts and theories regarding what service design does and how it works continues to run rampant among business leaders looking to see how it might fit (does it fit?) within the framework of their organisation. Misinformation tends to muddy the waters creating doubt on the validity of the practise. We think that this overview below could really help.
Read the article
SDN Jobs

Service Design Career Opportunities

Check out the SDN job platform for career opportunities all around the world. While we here at the SDN HQ have just started looking for support to our digital marketing and content team, as well as in event management, there's a bunch of more interesting openings. The amazing folks at Snook are looking for Service Designers to join their team. Have a look:
See all openings
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