Enjoy our service design snippets for September!
View this email in your browser
SDN Academy

Launching the SDN Academy!

With the SDN Academy we're launching an educational initiative introduced by the SDN and executed in tandem with a global community of SDN Accredited Trainers and Master Trainers. Offering a series of continuing education courses for seasoned practitioners and service design newbies alike, our academy is committed to advancing practitioner knowledge by sharing insights on the latest tools, methods and techniques shaping the future of our industry.
See all the courses!

New Side Events at SDGC19 in Toronto.

We're continuously adding new side events to the program of the Service Design Global Conference. There's a service design tour showing you Toronto's leading SD studios. Our sponsors Fjord, bridgeable and livework are offering exciting masterclasses in cooperation with the SDN Academy. The Canadian Digital Services will show you how to build service maps. And also our SDN Accredited Trainers will be facilitating training sessions. Check out all those service design learning opportunities:
See all side events here.
Service Design Award

The Service Design Award Shortlist Is Out!

We are incredibly pleased to announce that this year's Service Design Award finalists have been selected by our international jury of service design experts! We can't wait to present those outstanding case studies to you on the main stage of the Service Design Global Conference in Toronto this October. You can already have a look on our website. Each single one of them is a strong example of first class service design, ranging from commercial to non-profit to student project.
See all cases.
Case Study

First Case Study on New SDN Case Study Library

SDN Accredited Trainer Molly Fuller is the first of our members to publish a case study on the new SDN Case Study Library! Her study explores the leveraging of Net Promoter Score (NPS) metrics to make business decisions and drive experience innovation. Using tools such as storyboarding, service mapping and blueprints, Molly and team created a concrete strategy with actionable metrics to quickly identify problem areas and implement changes. Explore this case study to learn more!
Read the whole case
SDN Chapter Events

Service Design Events Radar

The next months hold quite a nice selection of SD events. Here's our special staff pick: SDN Denmark is talking about prototyping and designing for the invisible interface. SDN members in Cologne are hosting the Global Goals Jam. There is a Service Design unConference happening soon in Sweden. Our SDN Accredited Trainer Jesse Grimes is giving a journey mapping training in our new SDN chapter South Africa. And don't forget: SDGC is just around the corner.
Find events in your area.
SDN Publications

Touchpoint Anniversary Collection

Touchpoint - The Journal of Service Design is already in its eleventh year of publication, having first been published in early 2009. To celebrate this significant milestone, we are happy to offer a limited Anniversary Collection pack, including 23 issues. Take on this opportunity to fill your personal or corporate library with ten years of in-depth articles relevant to service design, written by authors from around the world! If you missed the early editions, than this is your chance to get your hands on them.
What's in the pack?
You want to get in touch with the global SDN community?
Easy - just join our Slack channel. :)

Follow SDN on:

Copyright © 2019 Service Design Network, All rights reserved.

E-mail: info@service-design-network.org

Phone: +49 (0) 221 92 35 65 61


Commercial register number: HRB 72523 
VAT number: DE277427318

President: Prof. Birgit Mager