Enjoy our service design snippets for August!
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New! Touchpoint Journal Vol. 11 No. 1

A service designer’s skills and mindset are applicable to many of the challenges faced by start-ups. We design based on research-driven insights and have a holistic perspective on customer experience. Yet we’re largely an unknown quantity amongst start-ups. The start-up scene grows and gets more attention by the day, and there’s a good chance your city hosts a start-up ecosystem you’re unaware of. Start-ups represent an exciting challenge for service design - a new frontier, if you will; and that’s the topic of this issue of Touchpoint.
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SDN Chapter Events

Service Design Events Radar

Before the summer is over, there's more service design events to discover: SDN Indianapolis is having their monthly meetup, SDN Finland is discussing ethics in service design, SDN Bulgaria is gathering some of our Accredited Trainers at the Design Thinking Camp, SDN San Francisco is looking at Advanced Facilitation Strategies, and our partner Joint Futures is generating a huge buzz in Helsinki. Oh, and the SDN Academy is launching with multiple events soon. Keep your eyes peeled.
More events

Building Bridges for Service Design

Make the most out of your SCGC19 experience and join our wide range of pre-conference events on October 9, 2019. Under the roof of the SDN Academy we are offering useful masterclasses covering the intersections to the circular economy, to artificial intelligence, to ecological design thinking and social impact of design. Through our strong partnerships with our current hosts Fjord, Bridgeable and Kolmiot we are giving you the opportunity to connect the dots and profit from their knowledge. And there's more events coming. Stay tuned.
See all side events
SD Podcast

Prototyping with Playmobil Pro

A new episode of the service design podcast is out. Stina and David are chatting with Victoria Dobbie about Playmobil Pro, introducing us to the tool and the process of designing and bringing it into the market. It provides a good look at successful user testing and how a set of toys can create a huge benefit in a professional context when applied in an effective way. Dig into this podcast episode and enjoy the great discussion about playful design with Playmobil. Or are you a Lego kid? If so - still worth it!
Hear the episode
SDN Chapter News

Growing a Strong SD Community

Let's support and connect local service design communities. Let's organise more events. Get in touch with us for help in getting started. Or join us at the SDN HQ to meet in person. We're organising a fun, little get-together to celebrate and discuss the latest issue of Touchpoint. And speaking of local communities: We're growing! South Africa just started its building phase as a SDN chapter. Connect with them, welcome them, interact and help them get established. The Service Design Network is getting stronger and stronger.
Build a chapter, too.
Community knowledge

Designing an Innovative Municipal Organisation

A quick Google search for ‘innovation’ pulls up thousands of results: leading edge technology, business school case studies, how-to guides for innovation in corporate environments, and more. ‘Innovation’ is a big, ambiguous term that often looks very different depending on where and how it is applied. So what exactly is meant with it and how do we embed it into the organisation, across different departments? Read more on this in this free article from the new issue of the Touchpoint Journal:
Read the article
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