Enjoy our service design snippets for January.
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SDN Community Knowledge

Mastering the Art of Selling Service Design

Although service design has made incredible inroads with respect to its visibility and understanding, practitioners continue to struggle with selling their services to even the most progressive of clients. This leads many to wonder, must it really be so hard? We think not, which is why we have put together a few (non-exhaustive) tips to help you navigate your way towards landing your next, new client.
Read the article here!
SDN Academy

Implementing Service Design Projects

Why is the success rate in implementing service design projects still low? Why do brilliant concepts fail when it comes to anchoring them in the daily business of the client organisation? What are the barriers? Finding answers to these questions and better understanding the complex topic of implementation was the motivation behind a three-year international study. Profit from the insights in one of our SDN Academy trainings or find out more in the article below.
Read the full article.

SDGC20: Call for Speakers

The proposals to present and facilitate at this year's Service Design Global Conference in Copenhagen are coming in steadily so far. This is just a quick reminder that the call for speakers is still open. We know, for most of you the year has started with new goals, new projects and the same old 24h restriction to your time per day. Therefore, here's a little deadline extension: The call for speakers will close on March 1st.
Submit a proposal.
SDN Academy

Connecting More and More Service Designers

Our international network of Service Design professionals is growing and growing. There's three new additions to our SDN Accredited Service Design Trainers. With 30 years of international interdisciplinary design practice, Omar Vulpinari joins the ranks of our Master Trainers. And as part of our new SDN Academy satellite in Dundee, we're happy to welcome Katie Murrie and Chris Muir as Accredited Trainers, too. Join their upcoming workshop.
What's this accreditation?
SD News

New Opportunities to Study Service Design

Due to the high demand for master education in Service Design, Lucerne University of Applied Sciences and Arts (HSLU) decided to offer Switzerland's first Master program in Service Design. HSLU is the co-founder of the Swiss Chapter of SDN. It's exciting to see our members enabling more SD education. We heard that also the SDN Portugal chapter is involved in doing something alike. Know more new study programs?
Let us know here.
SD Podcast

'I love you' And Other Important Metrics

A new episode of the Service Design Podcast is out! We're talking about love, feelings, empathy and how all that connects to Sesame Street and the design endeavors of ... a bank. FinTech, chatbots, Sesame Street and love? Yes, there's a connection. We've already praised the excellent SDGC19 talk by Steph Hay. Let's dig in once again. Oh, and speaking of love: Valentine's Day is just around the corner. And so are some surprises from SDN. For you. Stay tuned. But now:
Listen to the episode!
Looking for job opportunities in service design?
Have a look at our job board or join the SDN headquarters team.
You want to get in touch with the global SDN community?
Easy - just join our Slack channel. :)

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