Dear Service Design Insider,

‘You cannot manage what you cannot measure... and what gets measured gets done.’

This quote opens the latest issue of the SDN journal, Touchpoint—‘Measuring Service Experience’. As a global community working on designing better and more efficient services, how can we collectively measure or even quantify our experiences and their respective results? 

With an uphill battle in defining and implementing the necessary measurements and metrics in the field of Service Design, we are usually faced with various difficulties to organise and to report the proper insights to call our projects ‘done’ and ‘successful’.

With these challenges, the Service Design Network offers solutions and platforms for having these difficult conversations and sharing the industry’s best practices. Through our latest offerings, the SDN invites you to find inspiration and various fields for collaboration—by starting to have meaningful conversations with us! Join in!

Happy reading, service designers! ✨

Warmest regards,
Birgit

For the SDN Community
Birgit Mager
SDN President

Drive awareness and excitement around your sponsorship! We'd start with a baseline package then you can select additional options. Customise your partnership depending on how you’d like to reach your audience!

The SDN will designate your company as a partner of this year's Service Design Global Conference and more than 800 participants, both in the private and public sector working in agency and in-house, will be able to engage with you during the physical event in Copenhagen and on Hopin virtual platform.

Like the sound of this? Let's keep talking. Contact us at conference@service-design-network.org to receive our partnership proposal and prices.

Help us promote the Service Design Global Conference 2022 to your community! The ambassadors will have the opportunity to meet and network with fellow Service Design enthusiasts with a focus on supporting the promotion of the Global Conference. 

The volunteer role is on a voluntary, unpaid basis. As a token of appreciation, you will get a one-year SDN Professional Membership and some other perks & privileges!

Curious? Then, let's have a chat! Contact us for further details about the role.

Do you know how to engage all participants in the virtual space? How can some common issues and challenges be solved during facilitated meetings? And maybe you are also curious about what Mural is and how to use it to conduct various types of meetings: business, strategic, team, feedback, ideational, retrospective, and many more?

Then, this SDN Academy course is for you! Join our practical 3-hour course expanding your digital facilitation skills called 'Digital Facilitation for Service Design Projects' with Martyna Tarnawska on August 23, 2022.

Early Bird Tickets are only available until July 23.

We are glad to welcome another SDN Accredited Organisation, ServiceWorks—a Service Design consultancy based in the UK Cardiff that provides training and consultancy services.

A team of Service Design, culture change and psychology experts to help organisations at the centre of their work. Through consultancy, training, coaching and workshops – ServiceWorks helps teams to equip them with the right skills and hands-on experience to apply Design Thinking to their work.

Through our Organisational Accreditation initiative, ServiceWorks is also recognised as a high-quality partner of the SDN Academy, an international educational provider of high-quality Service Design content.

Want to work for the largest network of service design professionals in the world? Become part of our team and support digital marketing activities to spread global awareness for Service Design and help build the international community.

We are open to applications from all over the world. However, in order to be eligible for an internship at SDN, this needs to be a mandatory part of your academic studies. Proof of the mandatory internship from your University and your study certificate should be provided with your application.

Sound interesting? Send us an e-mail containing your  CV, motivation letter, certificate of studies, proof of mandatory internship from your university and dates of availability for the internship. 

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