The SDN Insider September 2020
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Dear SDN Insider,
Loads of exciting updates have just been released regarding Virtual SDGC20, as well as a number of other exciting happenings in the world of service design. 

Read on to learn the latest. 

New Updates from Virtual SDGC20!

The Virtual SDGC20 Agenda is Online!
The Virtual SDGC20 agenda is now available for your online viewing pleasure. Over 18 hours of screen time makes this live event accessible to people across the globe!

Check out who and what you can expect from our exciting, virtual-learning experience. 

Find the Agenda Here!

Get your workshop ticket for Virtual SDGC20
It’s almost showtime and we are pleased to announce that tickets are now available for our series of inspirational workshops taking place on October 23, 2020, as part of Virtual SDGC20. Designed to add another level of excellence to your overall learning experience, here is the chance to hear from the best of service design’s international experts.

The cost of each workshop is 50,00 € and can be purchased as an addition to your Virtual SDGC20 ticket or Ticket Bundle. 

Sign-up for a Workshop

Meet our Keynotes
The SDN is thrilled to welcome three internationally-renowned creatives to our online stages as keynote speakers during Virtual SDGC20:

  • Antionette Carroll is Founder, President and CEO of Creative Reaction Lab, a nonprofit educating and deploying youth to challenge racial and health inequities impacting Black and Latinx populations. 
  • Elizabeth (Dori) Tunstall is a design anthropologist, public intellectual, and design advocate
  • Benjamin Earl Evans is a design executive with a focus on product inclusion who leads inclusive design practices at Airbnb 

Learn more about what you can expect to hear from these trailblazers on our speaker page.  

Keynote Insights

Accreditation: New Additions to the Team

Welcome, Mahmoud Abdelrahman and Usamah Jan to our extraordinary team of Accredited Service Design Masters and Trainers. Mahmoud and Usamah both work at the Service Design and Innovation Firm HUED. According to them, “Service Design needs internal advocates at organizations of various natures and one way of creating that is through training. Service Design training is not only about passing on the knowledge, but is rather about building more Service Design advocates.”

Find out more about our accredited trainers and consider applying to join this leading group of experts.

Apply Today!

Academy: Join the Conversation with Carol Massá

Connect with us on the SDN Youtube channel on Sept 17 at 09:00 EST (Atlanta, US) for a Live Q&A Session with strategic designer Carol Massá of Atlanta-based Harmonic Design. Hear directly from Carol regarding her upcoming SDN Academy course: Strategic Design in Organisations (Nov 10- 11, 2020).

We guarantee you this conversation will trigger you to sign-up for her course today.

Join Us on Youtube (Sept.17)

The SDN Award: No Time Like the Present to Submit

Kerry Bodine is once again Head of Jury for the Service Design Award 2020 and we could not be more thrilled. She joined us recently for an online chat about the award, what kinds of submissions make her go "wow" and why she believes that submitting your project for consideration to the award might be one of the best decisions you will make all year.

Gain some great insights and consider submitting today! 

Submission process closes October 30, 2020. 

Watch the Video!

Forget About the "new normal": Design Something Different

"As executives adjust to the realities of business during COVID-19, they often default to talking about the "new normal." Although this phrase acknowledges that there will be differences — some of which customers have already experienced — it's a blithe nod to the notion of coming back to something that begins to feel familiar."

The art of business has changed in light of the global pandemic requiring organisations around the world to rethink how they can ensure their brand promise remains true. This article shares five service design principles that might just prove to be the kinds of insights that help lead to new ideas and opportunities that can have a lasting impact.
Read the Article

The SDN Homepage: We Have a New Look

Hey Community!

We have done a refresh of the imagery on the homepage of our website. This new visual features a compilation of individuals from the diverse service design community who have joined us over the years at our various events and conferences. You likely recognise many of these dynamic faces…or maybe even your own?

Check it out!

Visit the SDN Homepage
Want to get in touch with the global SDN community?
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