Enjoy our service design snippets for July!
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Exclusive SDN Members Event at SDGC19

Like every year at SDGC we are hosting a special mini-conference as part of the global gathering exclusively for our valued members. And we couldn't be more excited. We’ll look back at the many things that have been accomplished within the SDN in the last year. Distinguished members of the global community will present talks and panel discussions to an exclusive and limited crowd on the inspiring work and on what’s trending in service design. There is exciting news to be heard and inspiring things to be seen on stage.
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SDN News

Rolling Out the SDN Academy

Exciting new developments: What started with the SDN Accreditation for Service Design Trainers is now being tied into an even broader undertaking for the benefit of all service design enthusiasts. Now that we have a constantly growing network of accredited trainers we are putting their expertise to use. With the SDN Academy we are offering you the chance to learn from the best. Deepen and refine your understanding of the tools and methods of service design to enhance your professional career.
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SDN Publication

Service Design for Innovation & Start-Ups

Keep your eyes peeled! We're excited to announce that our next issue of the Touchpoint Journal - Vol. 11 No.1 - is on it's way to print. SDN Vice President and Editor-in-Chief Jesse Grimes rightly frames the theme of the current copy: "The start-up scene grows and gets more attention by the day, and there’s a good chance your city hosts a start-up ecosystem you’re unaware of. Start-ups represent an exciting challenge for service design - a new frontier, if you will; and that’s the topic of this issue of Touchpoint.” We're convinced this is going to be great read.
Missed the last issue?
SDN chapter news

Exploring Playful Service Walkthrough

Playful service walkthrough is a way of prototyping services that's becoming more and more popular. It lets you prototype with cardboard, a utility knife, Playmobil, Lego, and anything else physical you think comes in handy. Our national chapter SDN Netherlands got together to explore this method in a truly co-creative manner with all participants. Besides the low cost, the speed and empathy-effectiveness, its success also lies in a different aspect which the Dutch members have described in more detail here:
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SDN Chapter News

Join one of the SDN boards!

Because we are a primarily volunteer-driven organisation, we rely heavily on assistance from our network to realise our ambitions. For this reason, we are asking you to consider applying for one of the many volunteer opportunities we have on offer at the SDN. Join one of our boards/task forces and take advantage of a host of benefits: access premium networking occasions, the latest trends and insights shaping the industry, the elevation of your professional profile among important decision-makers and so much more! Find the details here:
Get involved!
Community knowledge

SD Resource: Futures Thinking

Is it a mindset or a method? Design practices are becoming increasingly future-focussed, reflecting the complexities of the design challenges that we face. Futures thinking can offer us tools and methods to help with this, but more than that, it might offer us a new way of seeing the world that we design for. Service designers operate within a user-centred world, where design challenges are driven by human behaviours, attitudes, needs and wants. However, people are always changing:
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