Enjoy our service design snippets for January.
View this email in your browser
SDGC News

SDGC20: Shaping Tomorrow

The services and systems we design today shape the the world of tomorrow. Service design plays a crucial role in creating the positive changes we want to see in the world and addressing key questions relevant to any business or organization. Under this years global conference theme "Shaping Tomorrow" we will explore how service design is evolving to meet the challenges of tomorrow, shaping businesses, communities, and the planet.
Find out more!
SDN Academy

5 Trends Shaping The Future Of CX In 2020

The pursuit of service design becoming the next new normal just got a whole lot closer! Forbes' 2020 customer experience predictions have, in fact, got service design written all over it: services over products, empathy, employee experiences and the breaking of silos are being showcased as priorities for organisations interested in gaining a competitive edge. Don’t let the fact that the word “service design” is missing trouble you—it’s just a matter of time.
Read the article
SDGC News

Become a SDGC20 Speaker

For the 13th edition of the SDGC, taking place in Copenhagen, Denmark, we are looking for inspiring people to share their insights on how service design is evolving to meet the challenges of today and tomorrow, with the intent to shape businesses, communities, and the planet, with design. Do you have a story to tell? Then submit your proposal soon for a talk or workshop - or any other innovative format. We want you on stage!
Submit a proposal.
SDN Academy

New Service Design Training Opportunities

New Year, new you? Boost your career by attending one of the many courses of the SDN Academy and its partners around the world: Increase your know-how on Service Design Implementation at our very own event space at the SDN HQ, or join a one-week course in Helsinki, enrol in the executive school of This is Service Design Doing or be part of the trainings at one of our satellites in Austria, Belgium, Germany or Scotland.
Find even more here!
Case Study

They Came Out Winners!

Want to gain deeper insights into the five projects that “took home gold” as part of the 2019 Service Design Award? From supporting patients with dementia address their intimacy needs, to improving women’s maternal healthcare in Nepal, our global winners’ enacted transformational change on a global scale. Now, exclusively for you, gain access to their projects via our case study library to learn about the tools and methods that turned them into winners.
Find them here.
Chapter Events

Service Design Event Radar

Service Design events - what a great chance to connect to your local SDN chapter. SDN Turkey is hosting the Service Design Drinks. SDN Germany members are organizing a service design mini-workshop as well as a hands-on introduction to LEGO® SERIOUS PLAY®. And SDN members in Dallas are having an event on Orchestrating Digital Experiences. You can also contact us to have your event featured here and on our website, too.
More events!
You want to get in touch with the global SDN community?
Easy - just join our Slack channel. :)

Follow SDN on:

LinkedIn
LinkedIn
Twitter
Twitter
Instagram
Instagram
Facebook
Facebook
Website
Website
Copyright © 2020 Service Design Network, All rights reserved.

E-mail: info@service-design-network.org

Phone: +49 (0) 221 92 35 65 61

 

Commercial register number: HRB 72523 
VAT number: DE277427318

President: Prof. Birgit Mager