We are excited to announce that the submissions for Touchpoint Vol. 13 No. 1 are open!
With the issue of Touchpoint Vol. 12 No. 3 coming up very soon, we are glad to let you know we are already collecting abstracts for our following number.
In this coming issue of Touchpoint, titled “Measuring Service Experience”, we want to look at how service experiences are effectively measured. What techniques, whether qualitative or quantitative, machine learning-assisted, supported by good old contextual observation, or derived through some other entirely new technique, are in use today by service designers and service design managers?
Explore our website to learn more! Submissions will stay open until October 20, 2021!