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CHOICE's Navigator Network Newsletter
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Navigator Newsletter
January 2017
Exchange Updates
Pay Now – Update:

There has been some confusion about how the "Pay Now" feature is supposed to work. To clarify, Pay Now is only available for a customer to use when sending his or her first payment. It is not intended for ongoing payments. Once the carrier has processed the customer's first payment, the Pay Now link will be replaced with a link to their carrier's website in its place.

Error Codes:
The Exchange Customer Service Center is still getting many questions from Navigators regarding error codes. When you get an error code, please be sure to check your Troubleshooting Desk Aid before contacting the Customer Service Center. Many error codes, including the process to fix them, are listed in the Troubleshooting Desk Aid.

1. http://www.wahbexchange.org/partner-sign-in/
2. Click "Login"
3. Username: Client
    Password: Cl1#nt!

Tax Prep Resources
With tax season upon us, you will likely see an increase in tax related questions from your clients. Check out this link for tax preparation information and resources available to you.

https://www.wahbexchange.org/current-customers/your-1095-a-statement/tax-preparation-resources/

Upcoming Help Session
With open enrollment quickly coming to an end, the HBE will be conducting a help session webinar on January 19, 2017 from 12:10 to 12:50 p.m., covering information concerning 1095s, 8962s, and Qualifying Life Events/SEPs. This will be a required training, which will appear on your LMS dashboard. If you attend the help session live, you will only have the two exams associated with this material to complete.

Updates Coming April 17, 2017
Among many other exciting updates to the WA Healthplanfinder on April 17, 2017, one update will be the release of a mobile app, which will allow clients to view their current plan and enrollment status, upload documents, and more. Another update will be increased partnering and un-partnering capabilities for Navigators. More to come.
Navigator Profile:
Elizabeth Huerta Magaña
 
"We make it easy for you. We are good at what we do and it's free." This is the advice Elizabeth Huerta Magaña gives to anyone nervous about seeking enrollment assistance from a Navigator. Elizabeth has spent three years being a Navigator at Cowlitz Family Health Center, and she loves being able to help those in her community. One of her favorite enrollment memories is getting to help the homeless enroll in health insurance at Project Homeless. 

When she is not busy with enrollments, Elizabeth enjoys traveling, taking walks, hanging out with friends and family, and she loves the Transformer movies. Elizabeth is married with two children and a dog named Chico. Elizabeth loves getting to watch her kids in any of their sport activities. "I am their #1 fan."
Topics: 
Available Resources, Healthplanfinder Updates, Current Enrollment Numbers, and more.
Register for January Webinar
Access Previous Trainings
Check the CHOICE Events Page for this month's enrollment events.
 
Contact John to add your events to the calendar: 
bennettj@crhn.org
360.539.7576 x104
OE4 Awards

The individual Navigators who enroll the highest number of QHPs during OE4 will receive:

1st place:
$100 Amazon Gift Card

2nd place:
$75 Amazon Gift Card

3rd place:
$50 Amazon Gift Card

The Navigator organization who enrolls the most QHPs during Open Enrollment will have a pizza party!
Only a couple weeks left to get those numbers in, so keep up the good work!

Training and Technical Assistance:
John Bennett                
Phone: 360.539.7576 x104 
Email: bennettj@crhn.org

Contract Questions:
Jennifer Brackeen          
Phone: 360.539.7576 x105
Email: brackeenj@crhn.org
Copyright © 2017 CHOICE Regional Health Network, All rights reserved.


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