3 March 2020
Fortnightly update for volunteer coordinators
The team at St Mary's Putney. Please continue to share your wonderful team pictures with us

Dear <<First Name>>:

We have a new record: already this winter, more than 750 individuals have been able to find shelter and a warm welcome. Last year, we welcomed 700 by season’s end. We are grateful to everyone involved in the extended shelter network for making this possible.

Please do share these updates with your volunteer teams and beyond.

Important updates for your teams:

  • Coronavirus: Our updated Coronavirus guidance includes an expanded list of questions identifying risk that we are asking you to ask volunteers both before they volunteer and during the volunteer induction. We sent the email to you on 26 February. Please do check your junk mail if you didn’t see it.
  • Favouritism: We’re really pleased to see our volunteers building positive relationships with our guests over time. However, we have noticed some cases of volunteers showing favouritism to certain guests by saving food or other items specifically for them. Please remind your volunteer teams not to do this as it goes against our policy of equal treatment to all.
  • Biscuits etc: Our supporters in the community often ask us what they can donate to our shelters. Currently we’re in particular need of biscuits to distribute across all shelter circuits, so if you know anyone who would like to donate these or anything else, do check our updates on ‘things we need’.

Casework and shelter updates:

  • Richmond: One guest moved into temporary accommodation via Spear.
  • Wandsworth: Three shelter guests have been rehoused into private rented accommodation. One female shelter guest has now moved into a hostel and another is now staying in a domestic violence refuge for the medium term.
  • H&F: Alex and Jasmiina have helped three guests into private rented accommodation. All three were the result of long-term, intensive casework that started early in the season. We have also supported a former guest into permanent accommodation in Ealing.
  • K&C South: One guest has moved into accommodation thanks to assistance from another agency.
  • K&C Central: A guest who we supported to start work a month ago has now independently moved into accommodation using money he saved up from his first few weeks in the shelters.
  • Training: Wandsworth shelter manager Matt, senior caseworker Boguslaw and the staff team at our partner drop-in in Clapham, Ace of Clubs, have all now received training in the opioid overdose reversal drug, Naloxone. We hope we never have to use it, but this could save a life if we ever did.

 Other news: 

  • Media coverage on new rough sleeping figures: A new government report released 27 Feb suggests rough sleeping is down, but we question both the methodology and the findings. Read our full response and the resulting media coverage Glass Door received in the BBC, the Guardian and the Big Issue
  • Casework volunteer needed: we are looking for a volunteer to help our casework team on Tuesday (or possibly Monday) mornings. Read about the role and register your interest online.

Upcoming Events:

  • Kensington Women’s Youth Choir Concert on 25 March, 8pm: The choir will be singing on the theme of 'Growth and Strength' at St Barnabas Church, Addison Road with all proceeds to Glass Door. Find out more.
  • Community Thank You Evening on 7 May, 7pm: Save the date for this annual event, to be held this year at Royal Garden Hotel in Kensington, thanks to the hotel’s generous sponsorshipAll staff and volunteers are welcome, and the invitation with instructions on how to RSVP will be emailed directly to all registered volunteers for whom we have a valid email. Volunteers are encouraged to register if they haven’t yet this winter:
  • Broadgate Tower Run-up on 5 July: Climb the stairs of one of London’s most iconic buildings to support Glass Door’s shelters and support services. Our corporate partner Weil are covering the registration fees and the event will be followed by a food festival. Sign up online now.

Happy to help

If you need anything, please do not hesitate to ask.
Call during office hours: 020 7351 4948, or email me at
- Megan for Team Glass Door. 

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