Dear <<First Name>>:

We hope that you and your volunteer teams can join our annual community Thank You event, held this year at the Royal Garden Hotel, thanks to the hotel's generous sponsorship. More details under "upcoming events", below, with the invite to follow. 

Please pass on the additional messages to your shelter teams:

  • Coronavirus: Please download and read our updated advice in response to the Coronavirus outbreak.
  • Tea towels and aprons: You should all have your Glass Door branded aprons and tea towels. If you do not have any or need any more then please get in touch. 
  • Shift shadowing: Do you want to visit another shelter to shadow a shift? Let me know.
  • Donated food: Could you make use of dry pasta, rice or tinned tomatoes? We have surplus donations. Please get in touch if you could use these in your shelters.
If you have any questions or would like to discuss, get in touch with me at
Thanks to Ascension Balham team for this photo. We would like to share photos of all the teams at our annual community Thank You event in May. Please do send in your snaps. When taking photos, please make sure everyone pictured is happy to be featured in Glass Door materials both online and offline (and please never take photos of guests) and email photos to communications officer Rachael at, or post on social media and tag @glassdoorlondon. 

Fortnightly update: 17 February 2020

Please remember to always keep our guests’ identities confidential. You should never share names or other details of guests that would enable them to be identified.

Shelter update:

  • Waiting list: Women and men are likely to wait over a week for a space at present.

Casework updates:

  • Hammersmith & Fulham: Neil and Alex have supported a guest to move into a property in the private rented sector and are assisting two guests who are in work. These include a guest who has started work as a bus driver and a guest who is working in a warehouse. We are helping them stay between hostels and the shelter whilst they save up enough money to move on.
  • Richmond: One guest has been supported into private rental accommodation and another has started working.
  • Kensington & Chelsea Central: A female guest who for various reasons will have no entitlement to support in the UK until she reaches pension age, has let us know that she is moving to France.
  • Wandsworth: A guest who was previously staying in the shelters and who we helped to re-house has now started part-time work. Two additional guests have been accommodated - one into supported accommodation via Hope Worldwide.

 Other news: 

  • Coronavirus: Glass Door has issued guidance for staff and volunteers to minimise risk. Volunteers are asked not to come into the shelters if they have flu-like symptoms.  
  • Breakfast items needed: Please spread the word that we are still seeking donations of jam, cereal, tea, coffee and biscuits. An easy way to donate is via our Amazon wish list.
  • New case study on our website: Read the story of Mihai who has been supported by employment coordinator Jay to re-train for a career in security.
  • Recommendation: The charity Groundswell has released a report and a podcast on women, homelessness and health. Glass Door women’s group participants took part in the research that went into the report, which recommends women-only spaces and joined-up services. Read the report.
  • We’re hiring: We are looking for a female to cover Monday overnight shifts in the shelter. Job spec available on our website.

Upcoming Events:

  • Community Thank You Event on 7 May, 7pm: Save the date for this annual event, to be held this year at Royal Garden Hotel in Kensington, thanks to the hotel’s generous sponsorship. All staff and volunteers are welcome, and the invitation with instructions on how to RSVP will be emailed directly to all registered volunteers. Volunteers are encouraged to register if they haven’t yet:
  • Kensington Women’s Youth Choir Concert on 25 March: The choir will be singing on the theme of 'Growth and Strength' from 8pm at St Barnabas Church, Addison Road with all proceeds to Glass Door. Find out more.
  • Broadgate Tower Run-up on 5 July: Climb the stairs of one of London’s most iconic buildings to support Glass Door’s shelters and support services. Our corporate partner Weil are covering the registration fees and the event will be followed by a food festival. Sign up online now.
download fortnightly update

Volunteer coordinator portal

Find forms, updates, contact information and more. 
go to Volunteer Coordinator portal

Happy to help

If you need anything, please do not hesitate to ask.
Call during office hours: 020 7351 4948, or email me at
- Megan for Team Glass Door. 

Copyright © 2020 Glass Door Homeless Charity, All rights reserved.

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