Welcome, News and Updates

Dear <<First Name>>:

We are now starting our third week of winter shelter season with five full circuits across four boroughs. We are also proudly partnering with seven independent drop-in centres, where caseworkers are based to work with guests to create pathways out of homelessness. Below please find a list of updates that we encourage you to share with your volunteer team. (If you would like to include messages in future postings, please do let me know.) 

Materials: Newly updated Volunteer Handbooks are available online and hard copies are on the van. We also have newly updated list of partnering drop-ins. The "Shelter and Support" pocket-sized cards informing guests how to access services are going through a redesign. Do get in touch if you need hard copies of any of these. 

Volunteer Registration:  We ask shelter volunteers to please remember to register, regardless of whether they are new or returning volunteers. (If paper forms are used, please ensure they are returned to the office via the shelter managers.) 

Fortnightly update 

The update below highlights news that we encourage you to share with volunteers and in the community (if using email, always remember to use BCC function). 
Please remember to always keep our guests’ identities confidential. You should never share names or other details of guests that would enable them to be identified.

18 November 2019 

Shelter update:

  • The shelters are now operating at full capacity, with about 30 individuals registered for the Richmond Circuit and about 35 individuals registered in the other four circuits. We are now operating a waiting list.

Casework updates:

  • We have also already had some very vulnerable guests, including a heavily pregnant woman who stayed in our shelters for a few nights before we took the decision to pay for accommodation up until she gives birth, at which point the appropriate services we have linked her in with will step in and provide accommodation. We had another pregnant woman stay in the H&F shelter over the weekend.
  • We’ve had our first housing outcome in Richmond: someone with a long-term health condition was housed after two nights in the shelters. We linked in to his Local Authority who have placed him in Temporary Accommodation awaiting a viewing for somewhere permanent.
  • A new area of expertise we are developing is around the EU Settlement Scheme, which helps those looking to regularise their status after Brexit. “Casper”, for example, couldn't receive the lung operation he needed without a legitimate address where he could recover. He had been living in the basement below his place of employment where he works cash in hand. We helped him apply for the EU Settlement Scheme, and four days later he received a decision to say that he had been granted settled status, which meant he was eligible for certain benefits. The local authority provided accommodation the next day and he had the operation the following week. He is now recovering at home and waiting for follow up treatment.
  • Outside of the shelters, one of the guests we had placed in a refugee-hosting arrangement has now moved on into permanent accommodation. Also, two female guests that we were working with have moved into accommodation--one who had been sleeping in a community church was placed via H&F council.

Other news: 

Upcoming Events:

  • Looking for runners to join the Glass Door team at the Vitality Half Marathon on Sunday 1st March 2020. Email to register your interest.
  • Until 21 Nov – Chelsea Design Quarter Raffle: Draw at Autumn Event, Tom Faulkner Showroom: Raffle held in conjunction with the Design Quarter’s Autumn Event. Tickets £10 each and an invitation to the Event is sent to everyone that buys a ticket. For more details please click here
  • Sat 23 / Sun 24 Nov – Philanthropunks Weekender: Fiddlers Elbow, Kentish Town: Two days of live music in aid of Glass Door in the form of a mini festival. It will be loud – bring earplugs! More details found online.
  • Tuesday 3 December: Christmas Carols at Royal Garden Hotel, 6:30pm. Get in touch with Patrick ( if you would like to attend.

  • Thu 5 Dec – Carol Concert at St Mary the Boltons, Kensington: organised by Susan Metcalfe Residential: The ideal way to welcome in the festive season, with Christmas carols followed by a glass of wine and mince pies. Find more details online.
  • Fri 6 Dec – An evening of poetry and songs with Tony Maude: St Mary’s Church, Putney: Singer-songwriterTony Maude is known for combining stories from literature with guitar music. He will be hosting this atmospheric event of music and poetry. For more details please click here.
  • Tue 10 Dec – Carols on the Green organised by the Chelsea Green branch of John D Wood: Chelsea Green, Cale Street: Now in its 32nd year, the carol concert will see a brass band and choir from St Luke’s Church (Sydney Street) providing the soundtrack to festivities. For more details please click here.
  • Throughout Dec – Church of Latter Day Saints ‘Light the World’ Giving Machines: Exhibition Road, South Kensington: ‘Vending machines’ will be set up where passers-by can ‘purchase’ items with donations going to Glass Door and four other charities. If you’re passing through, check them out.
  • First Thursday and Third Friday of every month – Charity Book Sale: Moravian Church, Chelsea: Glass Door has recently been selected as joint beneficiary of a long-standing second hand book sale in the local community. Runs from 11-3pm every other Thursday and is well signposted from the Kings Road.  
download fortnightly update

Volunteer coordinator portal

Find forms, updates, contact information for managers and more. 
go to Volunteer Coordinator portal

Happy to help

If you need anything, please do not hesitate to ask.
Call during office hours: 020 7351 4948 or email your manager (or Melissa regarding communications matters) anytime. 

Copyright © 2019 Glass Door Homeless Charity, All rights reserved.

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