Catch up with what has been happening the past month on Here's a quick summary. 
Ranjan De Silva

Team and Leadership Excellence Newsletter

Vol.14 April 2013

Welcome to the fourteenth monthly newsletter. 

While this newsletter is designed to help you have sight of what had gone on during the month so that you can pick up on anything you might have missed, I will be adding a small article with some of my ‘reflections’ at the beginning of each newsletter. I will list relevant information with links that will help you to access content of interest with ease. I would also like to hear from you any feedback you may have on the contents as well as anything new you might want me to do. I will do my best to respond.

Ranjan's Reflections


The month of April was a great month of personal growth. 
The month started with 60 souls from various organizations and walks of life taking part in the Mastery of Self through Neuro Linguistic Programming [NLP] playshop that was conducted in Sri Lanka. This was the first 2 days and all of them left feeling more valuable than ever before, more empowered than ever before and more purposeful than ever before. They come back for the final 2 days on the 6 & 7 of May.
Then I travelled to Vietnam where I confuted the same session for another 60 souls from Fashion Garments a company of the Hirdramani Group in Sri Lanka. The impact created was the same and I go to Vietnam again to do the final 2 days of the training on the 11 & 12 of May 2013.
From Vietnam I travelled to Dubai to conduct a 2 day training on advanced negotiation skills and a 1 day training in work life balance. While the numbers were around 16 participants in each session, as customary in trainings that take place in Dubai,  the impact created for them was tremendous. 
After having helped unlock potential of so many souls in the first half of the month, the second half was about me going back to school. Yes I was a participant with 15 other senior executives from the health care industry who took part in a 2 week long intensive leadership development session held by the Samson Global Leadership Academy of the Cleveland Clinic in Cleveland, Ohio, USA.
Cleveland Clinic employs 42000 people and 2700 of them are doctors. All staff medical and non-medical are designated as 'CARE GIVERS' with appropriate training irrespective of their specific roles. The clinic that is 92 years old is a leader in health care with strong clinical, academic and research wings. They are the no 4 hospital in the USA and their Heart and Vascular institute has been no 1 in the USA for the last 17 years. They are responsible for many of the innovations in health care including most transplants, dialysis, heart related procedures such as bypass surgery to name just a few. Therefore being with such a life-giving organization for 2 weeks was fortunate.
This was a well designed personalized leadership development process that was one of the most valuable learning experiences I have gone through. I attended this because I wanted to be fully effective in my leadership role at Apollo Hospital Dhaka. After having completed this training I feel much more geared to effectively lead the hospital to greatness. 
The course included many self assessments such as the Thomas Killman Index of conflict management, Emotional Intelligence assessment and the leadership virtues test. We were guided to formulate a leadership development plan based on these assessments, other learnings from the course, personal aspirations and our current status in our careers. The plan is inspiring and I have already started implementing it. 
We were also assigned mentors who guided us in developing the plan and finding solutions for our leadership challenges and growth needs.  While being a leadership coach and mentor myself, and receiving ongoing coaching from my consultancy firm Sensei International, Omar Khan, it was refreshing to see another process and style and to look at me from another pair of eyes. The mentoring sessions were very valuable. 
We had many class room learning sessions in various management topics such as marketing, finance, patient experience, human resources, business intelligence, medical information technology, emotional intelligence, negotiations, conflict resolutions, communications, business building, global partnerships etc. All these were health care related and was very important for my personal purpose in life.
We had many shadow session in the Cleveland Clinic such as nursing, pharmacy, cardiovascular, critical care transportation etc where we got to see the actual operations at work and to interact with caregivers to learn from them directly. We also had round table session in the areas of corporate governance and creating wellness. 
I will be writing blog articles about the various learnings during the month of May while having engagement with various teams at Apollo Hospital Dhaka to explore possibilities of adopting some of the world-class practices of Cleveland Clinic to take us towards our mission to be a world-class health care destination, the pride of Bangladesh.
Wish you Excellence
The New Website

My new website which was launched in January is in full force right now. The blog still remains and can be accessed through the website and by following this link: 


Blog posts

2 blog posts were published during this month taking the total to 37. The new blog post are listed below for your information. 
  • ‘Celebrate the Diversity and Re-Discover the Unity this New Year’ was published to celebrate the new year of Sri Lanka, India, Nepal, Bangladesh, Thailand, Laos, Myanmar and Cambodia with a simple and inspiring message. The full post can be read at: 
  • ‘The Teacher will Arrive when the Student is Ready’ is a reflection on the month of April with a main focus on Ranjan’s time at the Cleveland Clinic where he took part in a leadership session. Read the blog here: 


14 articles have been published since the launch of this website . They are in the areas of leadership, teams, personal excellence, marketing and world affairs with relevance. Please click below to read them;!articles/cp7n



3 tweets were sent out during the month, some of which are listed below:

1.The teacher will arrive when the student is ready 
2. About to start my final presentation at the end of the amazing 2 week healthcare leadership session at Samson Academy - Cleveland Clinic USA

3. Day 5 at the Cleveland Clinic Health Care Leadership Programme. Every moment has been valuable. Look forward to the next week too.

My live twitter feed can now be viewed on

Mastery of Self [MS] through Neuro Linguistic Programming [NLP] – 4 day workshop to be held in Bangladesh on the 24th, 25th May & 14th, 15th June 2013 – Colombo – Sri Lanka 
Visit!events/c4zy for details Mastery of Self event.


Photos from  various conferences and events can bee seen in the photo gallery.

See the photos in!gallery/cirw

Other Pages

The following pages have more information of interest and value:

Online Videos

Three new videos of testimonies of the Mastery of Self programme has been added to the testimonials page:!testimonials/c1qb1

The online videos have had over 3000 views. We have got positive comments and we would like to hear from you too. The details of the last 3 videos are given below.
  • Gearing up for excellence (new edit): This is the new edit of the powerful and thought provoking presentation I made at the ‘Unleashing Your DNA’ seminar at Zayed University Convention Center, Dubai, UAE in 2009 and uploaded last December. There are more than 1350 views so far. The new edit has all 3 parts [9 mts each] of the earlier video in one 27 mts video with new audience footage added to it.
  • Sensei HPI [Human performance Index] at work for Agora: A presentation made by me at the Bangalore HR Summit 2011, titled HPI at work at Agora, the leading supermarket chain in Bangladesh. HPI is the sum total of the actions, interactions, behaviors and collaboration of leaders, teams and individuals at all levels of a business that have direct or indirect impact on business performance.

  • Agora SME development case study: A presentation by me at the Bangladesh Agri Business Supply Chain Conference held in June 2012 in Dhaka. Agora is the leading Supermarket Chain in Bangladesh where Ranjan is the CEO. He shares his experience of building Small and Medium Enterprise (SME) suppliers for fresh produce in preparation for Agora’s rapid expansion.

See the last 3 videos at:!online-audio-and-video-/c1m0f


What’s in store for May 2013


  • During the month of May I will be spending the first few days with my team in Apollo Hospital Dhaka. Then I go to Sri Lanka to spend some time with my daughter Natasha who will be back home doing her research for her Masters. We will travel to Kandy to see the rugby match between my school St Anthony's and Royal College. Then we have day 3 & 4 of the Mastery of Self Playshop on the 6 & 7 of May at the Hilton Residence [JAIC]. 
  • The next day I travel to Vietnam. I will be running a leadership session together with my senior partner Omar Khan for Blue Corp Steel and thereafter day 3 & 4 of Mastery of Self for Fashion Garments. From Vietnam I travel to Dhaka where I will spend 2 more weeks with Apollo Hospital. During this time I will also conduct the 'Mastery of Self Workshop' in Dhaka on the 24 & 25 of May.
  • I will also be rolling out a culture change process for GPIT [Grameen Phone Information Technology] during the month and I return to Sri Lanka on the 29th of May to spend a couple of days with my daughter Natasha before she leaves for the UK again.
So it is going to be a packed month of spending time with family, traveling, learning and teaching and I look forward to every moment of it.


Ranjan’s website has had 502 hits in April 2013, with 70% being new visitors and 30% being returning visitors.  The highest number of visitors last month are from Sri Lanka, with Bangaladesh 2nd and United States 3rd


The blog has seen visitors from over 105 countries taking the total number of hits to 20,618.  The lists of countries are given below;  



 Sri Lanka, Bangladesh, United States, United Kingdom , India , United Arab Emirates , Canada , Australia , Switzerland , Saudi Arabia , Portugal , Singapore , Netherlands , Qatar , Pakistan , Norway, New Zealand  , Italy , France , Malaysia , Sweden , Uganda , Algeria , Japan  , Indonesia  , Maldives, Russian Federation , Georgia , Bulgaria , Brunei Darussalam  , Thailand  , Fiji , Iceland , Germany , Spain , Egypt , Israel , Poland , Republic of Korea , Czech Republic, South Africa , Turkey , Mongolia, Ghana, Philippines , Croatia , Greece  , Hong Kong , Malta, Nepal , Kenya , Ecuador , Viet Nam , Bermuda , Ireland, Bahrain, Brazil, Jamaica , Bahamas, Ukraine , Cayman Islands , Morocco, Senegal  , Grenada , Nigeria, Gambia, Finland , Austria , Afghanistan , Azerbaijan, Colombia , Argentina , Panama, Oman, Jordan, Romania, Benin, Slovenia, Belgium , Trinidad and Tobago , Denmark, Swaziland , Zambia, Mauritius, Costa Rica, Palestinian Territory , Mexico, Slovakia, Puerto Rico and Myanmar. 



Klout measure your influence on the web by assigning a klout score to you. The score changes daily based on your level of influence. The Klout Score measures influence based on your ability to drive action. Every time you create content or engage you influence others. The Klout Score uses data from social networks in order to measure:
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I have a Klout score of 61 out of 100. My highest score during the month was 66. Visit my Klout page at and join Klout and link with me.
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