Catch up with what has been happening the past month on Here's a quick summary. 
Ranjan De Silva

Team Leadership Excellence Newsletter

Vol.31 September 2014

 Welcome to the thirty-first monthly newsletter. 

It is always exciting and educational to visit a new country to provide my services. September was such a month as I had the good fortune of visiting the North African country Algeria for the first time to provide training for the top team of Unilever. I also had the privilege of developing leaders in Bangladesh and Sri Lanka during the month.


Here are my insights for the month …


Better Team Leadership with ‘Adult’ Ego state!


Transactional Analysis [TA] introduces the fascinating concept of the 3 ego states in us: Parent, Adult & Child. While TA is used extensively in relationship therapy, it is a powerful and potent tool for improvement of leadership.


The ‘Parent’ ego state has a positive side and a negative side. The positive side is nurturing and protective. The negative side uses fear and force to control and is cynical. The ‘Child’ ego state also has a positive and negative side. The positive side is fun loving and carefree and the negative side is being a victim, looking for approval and whining. The ‘Adult’ state is the more mature, rational, long term, restraining and professional.


TA therapist recommend that we should develop an adult value system and be in that ego state as much as possible for more healthy relationships. Creator of TA Eric Berne in his book ‘Games People Play’ illustrate how two individuals get into a pattern of behaviour and continue to be in that pattern. These are referred to as ‘Games people play’. There are many games and they will continue if they are complimentary even though they may not be productive or healthy. 


Let’s see how the ‘Adults’ ego state helps better leadership.


This is a conversation between ‘Tom’ and his manager ‘Joe’.


1.Tom: Joe I have been in this job for 4 years and I am still at the same level. I feel I can take on more responsibility and add more value to the company. [Tom’s Adult state is communicating to Joes Adult state]. 

2.Joe can respond in any of the 3 ego states; 

3.Let's see what his ‘Parent’ ego state response to Tom’s ‘Child’ ego state will sound like and the ensuing conversation.

    a. Joe: Tom you are stuck in your position because of your poor attitude and         performance, you will never be able to progress in this company.

    b. Now Tom can respond in any of the 3 ego states;

    c. Tom: Joe, just because you have been stagnant in your job for the last 6 years,     don’t expect me to be the same [Tom’s ‘Parent’ to Joe’s ‘Child’].

    d.Tom: Joe, If I can specifically know areas in which I need to improve and if you give     me some clear objectives to achieve in the next 6 months, I can work on them so that     you can change your mind about my potential [Tom’s ‘Adult’ to Joe’s ‘Adult’].

    e. Tom: Joe, I have been really trying and you only find what’s wrong with me [Tom’s     ‘Child’ to Joe’s ‘Parent’].

    f. This shows how productive an adult-to-adult conversation is and how anyone can     go int an adult mode and make the conversation productive.


Click here for the whole article that includes a series of parent-adult-child discussions that illustrates the importance of the 'adult' mode for leaders.



Does your team have clearly agreed ways of working?


In my blog post on the 7th of May 2015 titled ‘How great is your team?’, I promised to go into details of the 11 different aspects that makes a great team. The first aspects regarding ‘Burning Platforms’ and ‘Team alignment around critical goals’ have already been posted in this blog. Here is the third instalment; ‘Does your team have  clearly agreed ways of working?’ 


In recent senior team strategic and leadership facilitations for a leading insurance company, I asked the question: what kind of work should you be mostly doing? The answer was: ‘Strategic Work’. Then I asked: what kind of work do you mostly do? The answer was: ‘Operational Work’. Then I asked what do you think the reason for that is?. After a short discussion it was clear to everyone that it was due to the absence of leadership that requires developing, delegating, engaging, energizing and create an environment for healthy interactions to get freed up from operational responsibilities to find the time to do the required strategic work.


There are 4 possible ways of working based on the responsibilities and roles of the team. These levels include strategic, tactical, operational and interactive. It is important for the team to have clarity and alignment regarding this and to know which other related teams operates in which way with clarity of the interface relationships.


Click here for the whole article that includes the 4 ways of working and indicators of a well aligned team.




Blog posts

Two blog posts was published during this month taking the total to 63. The new blog posts can be viewed at: 




Photos of various events conducted by Ranjan and Sensei can be viewed at:!gallery/cirw        


14 articles have been published since the launch of this website . They are in the areas of leadership, teams, personal excellence, marketing and world affairs with relevance. Please click below to read them;!articles/cp7n 


15 tweets were sent out during the month, some of which are listed below 

  1. We don't build services to make money, we make money to build services – Mark Zuckerberg.  
  2. The greatest glory in living lies not in never falling, but rising every time we fall – Nelson Mandela.
  3. Deciding what not to do is as important as deciding what to do – Steve Jobs. 
  4. Does your team have clearly agreed ways of working?
  5. Face reality as it is, not as it was, or as you wish it to be – Jack Welch.
  6. A fool thinks himself to be wise, but a wise man knows him to be a fool – William Shakespeare. 
  7. Live as you were to die tomorrow. Learn as if you were to live forever – Mahathma Ghandi. 
  8. We can’t solve problems by using the same kind of thinking we used when we created them – Sir Albert Einstein




Other Pages

The following pages have more information of interest and value:

Online Videos

Four videos of testimonies of the Mastery of Self programme can be found on the testimonials page:!testimonials/c1qb1 
  • Testimonial by Anika 

  • Testimonial by Ejazur Rahman 

The other online videos have had over 3000 views. We have got positive comments and we would like to hear from you too. 

My Journey in September 2014

  • I started the month in Dhaka developing leaders at Coats and then I travel to Colombo to do training for MIT and Amana Takaful.
  • I had some solid family time that included attending the graduation of my second daughter Menasha.
  • Then I travelled to Algeria to develop leaders at Unilever.
  • Immediately on returning to Sri Lanka I joined the Sensei team in facilitating a leadership Journey for Svitzer Wijsmuller. It was great meeting this team that I had guided in from last October in Dubai and see them growing further stronger as a team. 




What’s in store for October 2014

  • I start the month in Colombo spending some family time and meeting many organizations who require my services.
  • I travel to Dubai thereafter to develop leaders at Mashreq Bank and to conduct a 1 day Team Leadership Breakthrough workshop for business leaders in Dubai, organized by the leading speakers bureau in the middle-east, Right Selection.
  • Then I travel to Dhaka to conduct workshops for BRAC Bank, City Bank and VF Asia before returning home. 










The website has had 438 views for the month of September. The highest number of visits have been from Bangladesh, with Sri Lanka in second place and Brazil in 3rd place. 

This month the blog has had 236 views taking the total number to 28,011 views from over 105 countries. The lists of countries are given below;  

Sri Lanka, Bangladesh, United States, United Kingdom , India , United Arab Emirates , Canada , Australia , Switzerland , Saudi Arabia , Portugal , Singapore , Netherlands , Qatar , Pakistan , Norway, New Zealand  , Italy , France , Malaysia , Sweden , Uganda , Algeria , Japan  , Indonesia  , Maldives, Russian Federation , Georgia , Bulgaria , Brunei Darussalam  , Thailand  , Fiji , Iceland , Germany , Spain , Egypt , Israel , Poland , Republic of Korea , Czech Republic, South Africa , Turkey , Mongolia, Ghana, Philippines , Croatia , Greece  , Hong Kong , Malta, Nepal , Kenya , Ecuador , Viet Nam , Bermuda , Ireland, Bahrain, Brazil, Jamaica , Bahamas, Ukraine , Cayman Islands , Morocco, Senegal  , Grenada , Nigeria, Gambia, Finland , Austria , Afghanistan , Azerbaijan, Colombia , Argentina , Panama, Oman, Jordan, Romania, Benin, Slovenia, Belgium , Trinidad and Tobago , Denmark, Swaziland , Zambia, Mauritius, Costa Rica, Palestinian Territory , Mexico, Slovakia, Puerto Rico and Myanmar. 
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