Catch up with what has been happening the past month on Here's a quick summary. 
Ranjan De Silva

Team and Leadership Excellence Newsletter

Vol.15 May 2013

Welcome to the fifteenth monthly newsletter. 

While this newsletter is designed to help you have sight of what had gone on during the month so that you can pick up on anything you might have missed, I will be adding a small article with some of my ‘reflections’ at the beginning of each newsletter. I will list relevant information with links that will help you to access content of interest with ease. I would also like to hear from you any feedback you may have on the contents as well as anything new you might want me to do. I will do my best to respond.

Ranjan's Reflections


The month of May 13 had its share of Aha’s for Team and Leadership Excellence. An Aha is a term we use at Sensei to describe a new learning inspired by any event.
I was in Dhaka leading the team at Apollo Hospital during the first few days of the month after having returned from the amazing 2-week intensive leadership session in Cleveland, Ohio, USA. As I resumed my role, I realized how I started seeing new opportunities in every interaction as I was looking at things with new lenses after the leadership experience. 
Aha: Every new learning experience changes our lenses; use the new lenses to make things better.
Then I returned to Colombo with a lot of excitement as I was going to meet my daughter who had just returned from the UK to do research for her Masters thesis. It was great seeing how she has matured in her thinking and there was so much I could learn from her too. 
Aha: Be open to new learnings from everyone.
The next two days were the final 2 days of the 4 day ‘Mastery of Self through Neuro Linguistic Programming (MS-NLP) workshop for the public. It was great to hear the stories of the great breakthroughs in life all of them had during the 1-months intervening period. There was one participant who was not able to make the breakthrough in the first 2 days, but it was amazing to see him finally having his breakthrough on the final day during the ‘stretch’; a life changing exercises that tops up the inspiring 4 days. 
Aha: Everyone will have the breakthrough they deserve, we need to give them time as people change at their pace, not our pace.
Then I travelled to Ho Chi Min City to do the final 2 days of the 4 day ‘Mastery of Self through Neuro Linguistic Programming (MS-NLP) workshop for fashion garments. Here too it was great to hear the stories of the great breakthroughs in life all of them had during the 1-months intervening period.
Aha: MS-NLP makes the same life changing impact on people irrespective of nationalities.
Then I went back to Dhaka to resume my leadership role at Apollo Hospital. The first activity was the annual general meeting and the board meeting of the hospital and it was a pleasant event to share achievements and plans for the hospital with the board. The events related to the international nurses week was really great and it helped us discover the passion and hidden talents of many. I was able to resolve a very sensitive issue in relation to a senior team member that was going on for some time and realized how important to use the ‘heart’ in resolving such matters.
Aha: special events help discover hidden gems.
Aha: The ‘heart’ plays a very important role in resolving sensitive issues.
During this period I conducted the first two days of MS-NLP in Dhaka. It was amazing to think that I got the opportunity to conduct MS-NLP in 3 cities in 1 month, inspiring over 160 souls. I also had a first of a series of 2-day learning experiences to energize the culture in a leading IT company in Bangladesh and it was so energizing to be with such a passionate group. I have written a blog titled ‘The Power of Emotions’ after this event. See the link to this blog further down in this newsletter.
I returned to Sri Lanka on the 28th to spend the final few days with my eldest daughter before she left for the UK. The family went down south and spend a couple of days at ‘Heritance’ one of the best 5 star beach resorts in Sri Lanka. It was great staying at the ‘Sir Cliff Richards’ Suite. It felt great to stay in a suite that this great musician stayed, with his pictures on the wall, listening to his music in the in-room CD player while spending quality time with my beloved family. 
What a great way to finish a great month inspiring others to grow while being blessed with great personal growth.
Wish you Excellence
The New Website

My new website which was launched in January is in full force right now. The blog still remains and can be accessed through the website and by following this link: 


Blog posts

2 blog posts were published during this month taking the total to 39. The new blog post are listed below for your information. 
  • ‘The Power of Emotions’ - Discover the power of your emotions through this inspirational blog post. Emotions are powerful in being effective. While we have positive and negative emotions we need to learn to preserve the positive emotions and deal with the negative emotions for best impact. Read the full post at: 
  • ‘Jack of all trades… Master of none …true or false?’ explores the theory behind this famous saying. While there is a mindset that we need to specialize and focus on one area of excellence, Ranjan reflect on his  personal journey so far, which shows that there are merits in having diversity in learnings and experiences and even mastering in more than one area of excellence. The full post can be read at: 

14 articles have been published since the launch of this website . They are in the areas of leadership, teams, personal excellence, marketing and world affairs with relevance. Please click below to read them;!articles/cp7n



38 tweets were sent out during the month, some of which are listed below:

  1. We can't manage our time but we can manage our life to make the best of our time. 
  2. Purpose furthering activity essential for you when neglected can come back as an action you are forced to do. 
  3. Purpose furthering activity over done can become non purpose-furthering activity. 
  4. Successful people live 80% 0f their life choosing to do purpose furthering activity. 
  5. When we choose to fill our life with purpose furthering activity, there is no time to choose purpose non-futhering activity.
  6. Find a nice way of saying 'no' to those who request or force you to do non purpose furthering activities. 
  7. Complete those activities that are purposeful and has an impact on others, before you take on other activities. 
  8. Choose to allocate time for positive activities and see how life starts shining. 
  9. Activities that will enhance health, wealth, knowledge skills, spirit, emotions and relationships are purpose furthering activity.
  10. Choose to allocate time for those activities which are purpose furthering and see how life starts shining. 
  11. Time is relative, it seems very long when we have to listen to a boring lecture and it seem very short when we listen to our favorite song!
  12. When criticized, tell yourself the other person cares for you enough to make the effort to criticize.
  13. When you receive criticism, listen, do not respond immediately, think about it, decide how to respond positively and then respond.
  14. Listening to criticism does not require a response. Not responding is not equivalent to agreeing with the criticism. 
  15. 'Listen' does not mean we have to give advice. God does not talk back, but just listens when we pray so that we can solve our challenges
  16. Most of the challenges we have in this world are because we don't listen to the other persons point of view. 
  17. Have you ever wondered why the mouth can be easily closed but the ears are always open? Listen, Listen, Listen!!! 
  18. Have you ever wondered why we were blessed with two ears and one mouth? Listen, Listen, Listen!!!
  19. The purpose of communication is to share information, influence, inspire and build relationships. 
  20. Do a mental rehearsal of a sensitive message and hear it from the recovers pint of view before communicating. 
  21. If 'emotions' are clouding the 'contents', look at the message from a 'third persons' point of view. This will help focus on the 'contents'.
  22. A message contains 'content' and it creates 'emotion'. Decide to take the content without allowing the emption to cloud the content.
  23. If a message received is not clear, clarify with the sender rather than making assumptions to understand it. 
  24. Tailor the message to suit the receiver for better understanding. 
  25. A message sent is not always the message received. Understanding this helps better relationships. 
  26. More women head company's because they have learnt to use the head to supplement the heart in decisions. Men, learn this or be left behind.
  27. The hearts response to situations is shaped by the information received from the head. So feed the heart well for the best decisions.
  28. A team becomes effective when women appreciates 'head' thinking of men and men appreciate the 'heart' thinking of women in the team.
  29. The best decisions are those that have been looked at from both heart and head. 
  30. Women at work use more heart to make decisions and men at work use more head to make decisions. Learn from each other for better decisions.
  31. Keeping a great relationship going is hard work from both people in the relationship. 
  32. Women take a long time to make a commitment and to get out of it. Men take a short time to make a commitment and get out of it.
  33. If a women is asked; can I help you? She will say no, but she means 'yes'. Men need to listen with the heart to understand this.
  34. If a man is asked; could you take out the garbage, they would say 'yes' and just stay. If you ask 'would you …' they will do it immediately.
  35. Women think with their heart, Men think with their head. Understand and accept this for better relationships. 
  36. When stressed women like to talk and shop, men retreat to their caves. Allow the other to do what they prefer to do for better relationships
  37. The best formula for successful relationships are not to try and change others, but understand and accept others. 
  38. Men are from Mars, Women are from Venus, Children are from Heaven – Dr John Gray. We are so different. 

My live twitter feed can now be viewed on

Mastery of Self [MS] through Neuro Linguistic Programming [NLP] – Day 3 and 4 will be held on the 14th and 15th of June. 
Visit!mind-power/cpqz for details Mastery of Self event.


The gallery was updated with the following albums:
  • Mastery of Self through Neuro Linguistic Programming [MS-NLP] - Fashion Garments - Vietnam - May 2013
  • Mashreq Bank - Negotiating Skills - Dubai - April 2013
  • Asia Retail Congress - Mumbai - February 2013
  • IFIC Bank Continuous Improvement - Bangladesh - September 2012
Photos of these events and more can be viewed at:!gallery/cirw

Other Pages

The following pages have more information of interest and value:

Online Videos

New videos of testimonies of the Mastery of Self programme has been added to the testimonials page:!testimonials/c1qb1 
  • Testimonial by Anika 

  • Testimonial by Anya Cooke
  • Testimonial by Ejazur Rahman 

The other online videos have had over 3000 views. We have got positive comments and we would like to hear from you too. The details of three videos you can learn from are given below.

What’s in store for June 2013


  • Day 3 & 4 of Mastery of Self will take place in Dhaka
  • Corporate leadership development processes for Ranbaxy and Pearson's in Sri Lankan and GPIT, GSK, Energypac in Bangladesh.
  • In addition the leadership role at Apollo Hospital in Dhaka where I will spend most of my time.


Ranjan’s website has had 165 hits in May 2013, with 70% being new visitors and 30% being returning visitors.  The highest number of visitors last month are from Bangladesh, with Sri Lanka 2nd and United Kingdom 3rd. 
The blog has seen visitors from over 105 countries taking the total number of hits to 20,939.  The lists of countries are given below;  
Sri Lanka, Bangladesh, United States, United Kingdom , India , United Arab Emirates , Canada , Australia , Switzerland , Saudi Arabia , Portugal , Singapore , Netherlands , Qatar , Pakistan , Norway, New Zealand  , Italy , France , Malaysia , Sweden , Uganda , Algeria , Japan  , Indonesia  , Maldives, Russian Federation , Georgia , Bulgaria , Brunei Darussalam  , Thailand  , Fiji , Iceland , Germany , Spain , Egypt , Israel , Poland , Republic of Korea , Czech Republic, South Africa , Turkey , Mongolia, Ghana, Philippines , Croatia , Greece  , Hong Kong , Malta, Nepal , Kenya , Ecuador , Viet Nam , Bermuda , Ireland, Bahrain, Brazil, Jamaica , Bahamas, Ukraine , Cayman Islands , Morocco, Senegal  , Grenada , Nigeria, Gambia, Finland , Austria , Afghanistan , Azerbaijan, Colombia , Argentina , Panama, Oman, Jordan, Romania, Benin, Slovenia, Belgium , Trinidad and Tobago , Denmark, Swaziland , Zambia, Mauritius, Costa Rica, Palestinian Territory , Mexico, Slovakia, Puerto Rico and Myanmar. 


Klout measure your influence on the web by assigning a klout score to you. The score changes daily based on your level of influence. The Klout Score measures influence based on your ability to drive action. Every time you create content or engage you influence others. The Klout Score uses data from social networks in order to measure:
  • True Reach: How many people you influence
  • Amplification: How much you influence them
  • Network Impact: The influence of your network
I have a Klout score of 61 out of 100. My highest score during the month was 66. Visit my Klout page at and join Klout and link with me.
Copyright © 2013 Ranjan De Silva, All rights reserved.
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