COVID-19 has taken its toll on businesses big and small, and job losses are sadly hitting the headlines on a daily basis.
Redundancy places a huge emotional burden on impacted employees - including the people who must implement the process. But there are ways to get it right by making the experience more human.
And if you get it wrong?
You could cause unwarranted harm and frustration to those affected and you may destroy your reputation and your employer brand overnight.