ARCH Bulletin. Issue 183 - March 2022.

In this issue

Housing Ombudsman revises the Complaint Handling Code
Government launches a Homes for Ukraine scheme
66% of investigations into complaint handling upheld by Housing Ombudsman
DLUHC announces preferred candidate for RSH Chair
RSH 2022 data collection for local authorities

Housing Ombudsman revises the Complaint Handling Code

The Housing Ombudsman has published a revised and updated Complaint Handling Code. Local authorities will have until 1 October 2022 to review their own complaints procedures and ensure compliance with the new code. Read more

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Government launches a Homes for Ukraine scheme

Individuals, charities, community groups and businesses in the UK can record their interest in supporting Ukrainians fleeing the war through the government’s new Homes for Ukraine scheme. Read more

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66% of investigations into complaint handling upheld by Housing Ombudsman

The Housing Ombudsman has published the first annual review of complaints, which found that 66% of investigations into complaint handling were upheld. The report also found that 70% of residents on the Housing Ombudsman’s Resident Panel felt more could be done by landlords to improve their complaint handling. Read more

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DLUHC announces preferred candidate for RSH Chair

Bernadette Conroy has been selected as preferred candidate for the post of Chair of the Regulator of Social Housing. Read more

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RSH 2022 data collection for local authorities

The Regulator for Social Housing (RSH) has written to local authorities to confirm arrangements for the collection of the Local Authority Data Return (LADR) in 2022. Read more

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Association of Retained Council Housing · 4 Riley Court · Millburn Hill Road · Coventry, West Midlands CV4 7HP · United Kingdom