If you are having trouble reading this message please click here.
Welcome to the August TSA eLink newsletter
Sent exclusively to TSA members every month, eLink keeps everyone informed about the latest TSA and TEC industry developments and news.
In this issue:
  • Digital Shift update – Steve Sadler video interview
  • ITEC 2018 Conference – the latest details on the conference programme
  • TEC Quality - Quality Standards Framework gets its own website
    • Feedback from the July and August QSF workshops
  • Round-up of TSA activity
    • New member welcomes – a big hello to new TSA members
    • Flexible Learning Courses
    • TEC Barometer – is your social care technology provision up to the mark?
  • TSA and Industry news
  • Tenders, funding and jobs
Digital Shift update – BT, Ofcom and the TSA Technology Advisory Group
We covered digital shift in an article last month but we’ve now got a video interview with our technology guru Steve Sadler to accompany his latest update.

Topics covered in Steve’s interview are
  • OpenReach will move to the supply of ‘data pipes’ only
  • Ofcom is consulting on the protection of access to emergency organisations
  • BT launched their promised test facility in Ipswich
  • Cellular connectivity
  • Standards - CENELEC (BS EN 50134 part 9) and CEN TC/431
  • Fall detectors
For those who would rather read Steve’s update it’s now on our website here

The TSA International Technology Enabled Care Conference is now only 6 weeks away. The two-day Conference will focus on the theme ‘Connecting People Improving Lives – a digital future for Technology Enabled Care’ and will feature an exciting line up of plenary speakers and breakout sessions that will focus on:

  • Commissioning care and support in the digital world
  • Prevention and reassurance
  • Digital transformation for technology enabled care

Last years conference attracted over 750 attendees from leaders and audiences from across government, health, social care, housing, home care, TEC suppliers and service providers and with delegate bookings currently in advance of 2017 levels we are anticipating the 2018 conference to be the biggest yet.

2018 ITEC Awards
Submissions closed for the 2018 Awards on the 10th August and we are delighted with the response received to the new format of the ITEC Awards. The quantity of applications received has exceeded expectations, with 45 submissions received across the 5 award categories.

We will keep you updated in the coming weeks with the details on the shortlisted entrants in each award category. Winners of the ITEC Awards will be announced during the gala dinner, held at the ICC on the evening of the 16th October.

Only 3 Exhibition stand spaces remaining
Do you want to be part of the UK’s largest dedicated Technology Enabled Care event?
Do you want to position yourself as one of Technology Enabled Care's leading suppliers?
Do you want your products and solutions in the hands of hundreds of senior decision makers?

If you answer yes to the above questions please contact Alan Williamson on
01625 520 320 to discuss exhibition stand and sponsorship opportunities.

For further information on all aspects of the upcoming ITEC Conference please visit We look forward to seeing you in Birmingham in October.

Quality Standards Framework gets its own website
TEC Quality has a new website! We’ve updated the information that sat on the main TSA website, created new guidance based on feedback from organisations who have undertaken the QSF audit process and from delegates at the recent QSF workshops.

Take a look at the new micro-site at

The new site features:
  • An interactive map of QSF, CoP and applied-for organisations
  • List of certified organisations in alphabetical order
  • The QSF audit process in detail
  • Downloads of QSF support documents, logos and brand guidelines
  • FAQs and a form for people to submit new questions
  • Application form downloads
  • The QSF module documents download
  • Client case studies and testimonials
  • Preparation for an audit – an auditor and client perspective
  • Details of the QSF team
QSF workshops
Thank you to everyone who attended our QSF workshops in July and August. We have over 50 delegates in total with a mix of member and non-member organisations in attendance.
Many questions were fielded during the sessions, many of which we’ve used to inform our FAQs on the new TEC Quality website
Round-up of TSA activity
Welcoming new TSA members
Thank you to everyone who has sent us their profile and social links, we’re happy to greet the latest new members to the TSA fold in August:
Trigiants Technology Co
Home Instead Senior Care
Please send profiles and social channel links to

We also like to socialise with all TSA members so please follow our social media channels and we’ll return the favour. We use Twitter and LinkedIn to push out member news.
Flexible Learning courses
If you haven’t already done so we strongly recommend you take a look at our Flexible Learning micro-site, set up in partnership with Learning Curve Group. TSA members and their employees can access these courses that compliment Technology Enabled Care and Social Care roles.
These qualifications can support ongoing individual and organisational development by building on the TEC specific CPD certified training available from the TSA.
The courses are listed below and can be accessed via the new TSA Learning Curve micro-site.
Relevant courses to TEC roles Other related courses Courses for everyone
  • Dignity and Safeguarding
  • Behaviour that Challenges
  • Dementia Care
  • Equality and Diversity
  • Information, Advice or Guidance
  • Customer Service for Health and Social Care Settings
  • Team Leading
  • Business Administration
  • Lean Organisation Management
  • Falls Prevention Awareness
  • Care and Management of Diabetes
  • Care Planning
  • Common Health Conditions
  • End of Life Care
  • Extended Health and Social Care Professions
  • Infection Control
  • Mental Health Problems
  • Safe Handling of Medication
  • Caring for Children and Young People
  • Children and Young People’s Mental Health
  • Learning Disabilities
  • Specific Learning Difficulties
  • Understanding Autism
  • Cleaning Principles
  • Nutrition and Health
  • Improving Personal Exercise, Health & Nutrition
  • Customer Service
Learn more about our full range of training services including Flexible Learning, bespoke group courses and our Core Competancy assessment tool on the TSA website
TEC Barometer – is your social care technology provision up to the mark?
Jointly developed with PA consulting, the Social Care Technology Barometer is a free resource to help you understand how well your care technology service compares against industry best practice and support your adult social care objectives.
It takes less than 10 minutes to complete and you will receive high level analysis on your current service (based on your responses) and advice on how you can drive greater benefits from your service for your clients and your organisation.
This tool is primarily aimed at senior officers responsible for commissioning adult social care services but can be completed by others involved in the delivery of care technology services.
TSA and Industry News
The benefits of technology-enabled care – Rt Hon Paul Burstow interview with Health Europa
The Rt Hon Professor Paul Burstow, president of the TEC Services Association, reflects on the potential of technology-enabled care to transform health and care.
Ageing in Place: What is Technology Enabled Care? – Alyson Scurfield interview with Elder Magazine
Elder spoke to our CEO Alyson Scurfield about the importance of modernising health and social services through technology to enable people to take control of their own health and wellbeing.
Kids With Autism Learn, Grow With the 'Social Robot'
Robots may hold the keys to social success for kids with autism. USNews Health
Hundreds of staff at NHS Digital will be forced to re-train or face the axe as the organisation moves to upskill its workforce via a major restructure
Redundancies loom over major restructure at NHS Digital. Digital Health
Social care merger lacks funds and nurses, audit reveals
Audits of the Scottish Government’s flagship plan to merge health and social care have flagged up red alerts including budget overspends, overpriced care, and a lack of district nurses putting safety at risk. The Scotsman
Over-55s ‘not saving for future care needs’
Just over one in 10 adults over 55 have set aside money to cover the costs of any future care needs, the consumer rights group Which? has warned. ITV News
Reduction in bed-blocking rates saves NHS £60m
Improvements made in returning hospital patients to adult social care has saved the NHS £60m, leaders in the sector have said. NHE
Strategies for improving healthcare IoT
The Internet of Things is impacting on many industries, including healthcare. A new survey offers advice for those working in the healthcare sector seeking to brig connected technologies on-line. Digital Journal

VIDEO: New app development to help people suffering with dementia
Two musicians from Bristol have developed an app to help people living with dementia after experiencing the effects of the illness first-hand. Care Home Professional
CQC signs new agreement to encourage sharing in the health and social care sector
Eight health and social care regulators and other bodies have signed a new agreement to help them share concerns with each other more effectively. Care Home Professional
UK among worst for life expectancy rises
Increases in life expectancy in the UK have stalled and the slowdown is one of the biggest among 20 of the world's leading economies, ONS data shows. BBC
NHS trusts sign up to Darktrace threat-hunting software
Four NHS trusts have signed up with cyber security firm Darktrace with a view to automatically identifying possible cyber threats. Digital Health
LGA launches own green paper as adult social care hits ‘breaking point’
A move towards 'more preventative, community-based personalised care' is desired by LGA members in the face of a funding crisis. CommunityCare
Interoperability now the top priority for NHS IT Leaders
Interoperability has become the highest single priority issue for NHS IT Leaders, according to the findings of the 2018 NHS IT Leadership Survey. Digital Health
UK govt pumps £37.5m into new health and biomedical data hubs
New research centres connecting regional healthcare data with genetic and biomedical information will be set up in the UK following a £37.5m government investment. Digital Health
NHS: New health secretary Matt Hancock says use more apps
There needs to be more use of apps in the National Health Service, the new health secretary says. BBC
Algorithms may outperform doctors, but they’re no healthcare panacea
The potential for AI and other developments in health is huge, but the voices of doctors and patients must first be heard. The Guardian
Tender Opportunities

Derbyshire Home from Hospital Support Service
Derbyshire County Council Adult Care are inviting tenders from suitably qualified providers to deliver the Derbyshire Home from Hospital Support Service. This service will provide practical support for vulnerable people at the point of hospital discharge, or those in the community at risk of hospital admissions.
The service will support people who may not be eligible for social care / NHS support but whose needs are likely to escalate without any intervention. It will ensure vulnerable people are supported with initial practical support for up to 6 weeks to promote confidence and independence

Social Care Research and Information Tool - Market Consultation
Following approval through Regional Governance Structures, Newcastle City Council acting as the Lead Authority on behalf of the North East Procurement Organisation (NEPO) and its Member Authorities, are seeking to procure a multiple Lot Framework Agreement (Contract) for the delivery of an on-line Research and Information Tool used predominately by Adults and Childrens Social Care Professionals. Newcastle City Council, as Lead Authority for this commissioning and procurement exercise, would like to invite all potential Providers of Services under this Framework Agreement (Contract) to attend a Provider Consultation event on Wednesday, 19 September 2019 from 10am – 1pm at Newcastle Civic Centre, NE1 8QH.

Technology Enabled Care – Hampshire County Council
Hampshire County Council is seeking a partner to work with the Council to transform the way we work and to help us deliver services more efficiently, effectively and differently. Building on the highly successful Technology Enabled Care (TEC) partnership the Council has had for the last four years, this new opportunity is intended to embed this approach further, delivering TEC solutions to Hampshire’s most vulnerable citizens, providing broader strategic input and helping the Council develop its transformation programme over the next 5 to 10 years.
Care and Support in the Home Service Engagement Event
A number of services that the Council presently commissions to support adults with assessed support needs in their own homes, undertake similar tasks. There is, therefore, an opportunity to improve consistency of delivery and potentially bring services together under one contractual arrangement, with the aim to reduce silos, avoid duplication and improve outcomes.

DPS Home Care and Supportive Lifestyles 2018
Cornwall Council and NHS Kernow have re-designed the way people are supported at home and in supported living services. We have created a new model where people's needs can be met flexibly and innovatively, making the most of limited resources, whilst giving the person the maximum levels of choice and control over their lives.

Funding Opportunities

Government announces new £20m funding to tackle loneliness
Prime Minister Theresa May has announced that charities and community groups are to get £20 million of new funding to help isolated people and those suffering from loneliness.

Future Assisted Living Technology
HACT alongside Anchor, Curo Group, Hanover and Riverside Group call on the technology sector to submit proposals for the Future of Assisted Living Technology.

The retirement living sector is looking to invest significantly in new technology that better services the needs of its residents, utilising the best of consumer technology while maintaining the level of reliability and safety existing technology offers. Currently no one product or service fits this bill and an opportunity exists for technology or solution provider to help the sector realise this goal.  

HACT is inviting technology providers to submit their proposals for solutions to meet the outcomes and challenges set out in this sector briefing paper.

The best solutions will have the opportunity to pitch their ideas at Housing 2018, the largest conference in Europe for professionals working in social housing.

Self Management Fund: Working Together to Strengthen Integration
The Health and Social Care Alliance Scotland is now seeking applications to the Self Management Fund: Working Together to Strengthen Integration.

The Fund will distribute £500,000 to projects that can demonstrate how they will help build the capacity for people to be the leading partner in their health and wellbeing.

Successful applicants will be expected to begin the funded projects in October 2018, and that projects should run for between 12 and 18 months.

Job Opportunities

Firstcall Sales Executive
The role will involve drawing up and implementing targeted plans, analysing and identifying features required by customers from an emergency alarm service.
The successful candidate will be a team player, have a persuasive nature and be able to build relationships with a range of customers and colleagues as well as being able to identify potential opportunities for growing the customer base. You will have previous proven ability in a competitive market with a proven record of targets being achieved.
Closing Date: 28 October 2018

Operations Manager
We are looking for an Operations Manager to join our Contact Centre Team. You will be passionate about empowering people to stay safe and independent in their homes and have a real zeal for motivating teams to achieve the very best they can.
You will be responsible for the day to day running of our Dereham based Contact Centre providing support, guidance, mentoring and management to the team alongside our Team Leaders. Experience of managing teams preferably across a 24-hour period is essential and you must also understand the demands that a front-line operational role brings.

Assistive Response Manager
This role will oversee the control centre function in a busy alarm receiving centre as well as mobile response service.   We are looking for a strong and resilient manager who enjoys a challenge.  The unit is experiencing a great deal of change and we are looking for an individual who can champion positive cultural change and lead by example.  You will need to be an excellent communicator and be able to win hearts and minds as well as having the resilience to deal with challenging behaviours.
The successful candidate will have experience of managing a diverse team of people, some of which will be working at locality settings. Having an excellent knowledge of the technical and operational requirements to deliver a ground-breaking service, the successful candidate will also influence and shape the future developments.

Chief Clinical Information Officer
This CCIO would have a key leadership role for the work of the CCIO as well as being the key clinical link for the NDS with the Chief Medical Officer, the Chief Nursing Officer and the Chief Social Worker at the Scottish Government. The CCIO would also attend and advise the Digital Health and Social Care Strategic Portfolio Board. NES is the accountable body for all data, information and clinical governance within NDS and the Medical Director is the Caldicott Guardian. Individuals who are interested in this role should write to by 13 September with a CV and a covering letter.
Please contact 
for further information.

Find us online
Find us online
Follow TSA on twitter
Follow TSA on twitter
TSA on LinkedIn
TSA on LinkedIn
Subscribe to TSA's YouTube Channel
Subscribe to TSA's YouTube Channel
Copyright © 2018 TSA - The voice of technology enabled care, All rights reserved.

Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list.
Click here to see a copy of the TSA Group Privacy and data protection policy