If you are having trouble reading this message please click here.
Welcome to the November TSA eLink newsletter
Sent exclusively to TSA members every month, eLink keeps everyone informed about the latest TSA and TEC industry developments and news.
In this issue:
  • TEC Stories - A vivid picture of how technology enabled care is transforming people’s lives
  • Nine social care digital projects awarded share of £700k funding
  • Virgin Media message on IP migration
  • Update from Ofcom October all IP Group
  • Care Technology Dynamic Purchasing System now live
  • The Guardian Social Care #careworkers Christmas campaign
  • TSA and member news
    • Welcome new TSA members
    • Member news
  • Industry news
  • Tenders, funding and jobs
TEC Stories

A vivid picture of how technology enabled care is transforming people’s lives
TSA have been working with ADASS and Think Local Act Personal (TLAP) and have created a powerful collection of ‘TEC Stories’ capturing ten very different, very personal stories, painting a vivid picture of how technology enabled care is transforming people’s lives.

The stories are told from the individual’s perspective, using their experiences and their own unique circumstances to communicate what TEC means to them. 

The message from these stories is that technology is just a means to an end. The end, in the words of the Care Act, is promoting the wellbeing of the individual. Just buying bright, shiny devices is not the answer. But by focusing on the outcomes that matter to people, technology can be life-enabling.
  • Hear Colin’s story: he has complex disabilities and technology is levelling the playing field for him
  • In Alice’s story we find out how a one-button solution is reducing her loneliness
  • Sam’s story describes how a mobile tool is helping to manage her anxiety
  • Rachel describes how technology supports her sons who have learning disabilities and autism
  • In Madleen’s story we find out how technology gives her, and other blind people, independence
  • Paul has an acquired brain injury and tells us how he uses assistive technology to stay in control
  • Albert lives with dementia and we hear how TEC has kept residential care and hospital at bay
  • Danuta’s story shows how an app helped her get support from health and social care services
  • In Debs’ story we hear how she is road-testing TEC, using her experience of mental health issues
  • Loren tells us how a digital tool helped her, and other children in care, to have their voices heard
Read TEC Stories and watch the first of the videos from the campaign here
Nine social care digital projects awarded share of £700k funding

NHS Digital and the Local Government Association (LGA) have announced the nine projects, led by local authorities, to receive a share of £700k in funding from the Social Care Digital Innovation Programme.

The nine projects, all of which are led by TSA members are:
  • Bracknell Forest Council will use interactive digital kiosks to provide information on community support and activities to combat loneliness
  • The Isle of Wight will run a pilot on the use of exoskeleton devices which can help in manual handling of people who need assistance
  • Lincolnshire Country Council is developing an online financial self-assessment and benefits checker tools for self-funding or direct social care payment users
  • London Borough of Havering’s app development for social care workers to share information such as training and DBS checks is designed to speed up care home staff recruitment
  • Nottingham City Council are working on a portal for social workers and care providers to capture outcomes of their care users to be matched with care packages
  • Shropshire County Council will use the funding to develop a data visualisation tool to improve local commissioning
  • Stockport MBC is installing tailored assistive devices to reduce the number of telecare false alarms
  • Sunderland City Council is funding devices to support medication management, monitor people’s moods, nutrition and hydration, and their movements around the home and visualise the associated data
  • Wirral MBC will provide biometric wearable devices to people with autism and complex learning disabilities, data will be analysed to identify triggers and anxiety
Kate Allsop, Executive Mayor of Mansfield and Digital Lead on the LGA’s Community and Wellbeing Board, said: “These important projects will improve people’s experience of care and support as part of efforts to support people’s wellbeing. All of this year’s cohort have shown true innovation which made it extremely difficult to decide who to fund for implementation.
“The discovery phase has enabled a detailed study of user needs to determine the scope of some really interesting projects. These projects will add real value to the sector and will push the boundaries of digital innovation for social care across the country.”
Information courtesy of NHS Digital

Read more about this on the NHS Digital website
Virgin Media message on IP migration

Virgin Media, in common with other communication providers, is updating the way they deliver telephone services. These services will no longer be delivered over the technology of the past, but instead will be delivered over IP Voice technology that is designed for the future.

These changes may affect you and your customers if the products or services you supply rely on the legacy public switched telephone network (PSTN), which is the case for many telecare providers.

Virgin Media need your assistance to identify customers that are on Virgin Media lines and using Telecare services to ensure that the appropriate support can be provided during this transition.

Specifically Virgin Media need to know the telephone numbers that Telecare solutions use to connect to Alarm Receiving Centres (ARCs).

Further to this, Virgin would like to understand if ARCs have different telephone numbers depending on the purpose of the device or solution. For example, if Telecare devices call a different number to security alarms.

Please contact Virgin Media on

If you are experiencing any issues around migration to IP Networks now then please contact TSA.
Update from October Technical Advisory Group

TSA is progressing guidance material for members (service providers and technology providers), that aims to assist with migration to ALL IP, as follows:
An ‘IP Readiness’ guidance note is in preparation, aiming for publication end March 2019, and which will cover a range of topics, from basic connectivity issues, to cybersecurity.
An ‘IP Test Specification’. Here, the various suppliers, most of whom contribute to TSA’s Technical Advisory Group, have agreed to create a common industry test specification. The intention is that care service providers will then easily be able to understand and compare any system testing that ensues, rather than being presented with a range of differing test outcomes. This document has been created as a first draft and shared with NICC. It has also been copied to colleagues at BT. Work is planned with NICC in the coming weeks, where we hope to create an agreed TSA/NICC test spec.
TSA also have a ‘Mobile and Cellular’ guide in preparation. It is evident from IP programmes in Sweden and elsewhere that providers are often using cellular connections as primary or backup for telecare services, and needed to understand some of the issues.
Managing Risks of IP Migration for vulnerable users: We talked at previous meetings of using alarm centre numbers to trace incoming calls and thereby ‘flag’ end users who may be using alarm services. TSA will continue to engage with service provider organisations to seek their inbound numbers. We have confirmed that no GDPR issues arise if managed correctly, and with service provider consent. TSA is preparing further messaging to service providers on next steps.
Care Technology Dynamic Purchasing System now live

TEC suppliers and buyers can now sign up to the Care Technology DPS from procurement group YPO.
YPO’s Care Technology Dynamic Purchasing System has been established to give the ability to procure care-related technology easily and compliantly. Using the DPS, customers have greater choice, flexibility and access to innovation in Care Technology products and services, as well as improved access to the market.

New suppliers can be added to the DPS at any time. There is no pre-defined specification; each customer has the ability to specify their own requirements and can invite suppliers to bid from relevant service categories; this helps to ensure that the customers have access to the latest innovation to meet their needs.

The DPS has been developed in association with the TSA and TEC Quality, and is hosted by adam HTT Limited on their innovative DPS system called SProc.Net. This provides customers with an easy-to-use online portal to undertake their own procurements using the DPS; ensuring that the customer retains control over their own call-offs. Both technical and procurement support is also available to customers if needed.

The DPS is live now and open until October 2022.

YPO have created a micro-site to support the Care Technology DPS which contains an overview, documentation, category lists and links to sign-up and request a call back.
The Guardian Social Care #careworkers Christmas stories campaign

The Guardian have put a call out to careworkers who have a story to tell about how they make Christmas special for residents and service users. Please contact for further information and please help spread word of this great initiative.
Welcoming new TSA members

Thank you to everyone who has sent us their profile and social links, we’re happy to greet the latest new members to the TSA fold in November:
Wacot Ltd
Disabled Living Foundation
Please send profiles and social channel links to
We also like to socialise with all TSA members so please follow our social media channels and we’ll return the favour. We use Twitter and LinkedIn to push out member news.
TSA and Member News

Astraline acquires Peaks and Plains private telecare business
Johnnie Johnson Housing has announced that its telecare business Astraline is expanding following the successful acquisition of Peaks & Plains Housing Trust’s private telecare business. Astraline is now extending its range of services to support customers to maintain their independence.

Canary care is acquired by Lifecycle Software (UK)
Abingdon-based Canary Care, a developer and marketer of wireless sensor-based smart home monitoring systems, has been acquired by Lifecycle Software Ltd, a specialist software company with more than 20 years’ experience in delivering industry leading subscriber billing, provisioning and Customer Relationship Management solutions and reporting tools to telecommunications, high street retailers and utility companies.

London-based Birdie closes €7m Series A funding
Birdie, a London-based AgeTech startup, has closed a €7m Series A funding round. The round was led by AXA and brings the startup’s total money raised since launching in 2017 to €9.5m.
Industry news

NHS Digital opens doors to next generation of women in tech
The NHS hopes to inspire the next generation of female tech experts with a one-day hackathon for girls and young women interested in pursuing a career in tech and data. Digital Health

UK teenagers turn to mobile apps to help with mental ill health
Usage of apps that help cope with anxiety, self-harm and depression has soared recently. The Guardian

Future of care: Transforming care and support
Report demonstrates, there is already enough good evidence to make the change to a more proactive, preventative way of working which delivers more of what people want: a life. SCIE

IoT and the NHS: Why the Internet of Things will create a healthcare revolution
The Internet of Things must be one of the most high-profile technology trends of the last five years. Could IoT be the backbone of the NHS of the future? ZD Net

Digital glucose monitor rollout to end diabetes 'postcode lottery'
Thousands more people with type 1 diabetes in England will be offered life-changing glucose monitors on the NHS as part of plans to revolutionise health care with clever technologies, it is revealed today. Nursing Times

New sector-led service to support digital transformation in social care
A new sector-led service offering digital support for social care providers has been launched following a £793,000 investment from NHS Digital. Digital Health

Government urged to consider multiple social care funding solutions
The government should consider multiple funding solutions to address the social care crisis, an insurance body has urged. Care Home Professional

Special Report: Interoperability
The new secretary of state for health and social care has placed interoperability at the heart of his vision for the NHS. So is the long-standing nut of information sharing between systems about to be cracked? Jennifer Trueland investigates. Digital Health

VR has already taken people with dementia to the seaside - and now video games are exploring neurological disease itself
Frustration and depression are all too common in those living with dementia. The ImmersiCare system does a wonderful thing in helping to alleviate that.

£80m NHS technology boost ‘will help staff care for more patients’
The Scottish Government has pledged £80million to upgrade every health service computer in Scotland. Over the next five years. Press and Journal

How Is AI Revolutionizing Elderly Care
This rapid aging demographic will directly affect social, economic and health outcomes for these growing economies. Particularly healthcare delivery pathways need to be readjusted. Forbes

How virtual reality could help treat stroke patients
Virtual reality could be used to rehabilitate stroke patients if trials are successful thanks to work undertaken by experts at the University of Chester. Med-Tech News

New Greater Manchester partnership to deliver latest healthcare technology to the region
A new partnership aiming to ensure Greater Manchester benefits from the accelerated introduction of the latest healthcare technologies has been announced. NHE

Government announces £20m boost for social care research
The investment by the Department of Health and Social Care will fund the next five years of the National Institute for Health Research (NIHR) School for Social Care Research (SSCR). Care Home Professional

Health Innovation Manchester footprint £300k funding pot
The Momentum Fund has been established to support the introduction and adoption of needs-led, evidence-based innovations into our healthcare system within the Health Innovation Manchester footprint. 

This will improve the health of our citizens and also promote economic development and wealth creation through the growth of local businesses and jobs.
The Momentum Fund is specifically designed to provide funding support to help SMEs with innovative products or services accelerate progress to significant milestones.

Campaign to Deliver Digital Capabilities in Social Work
Research and development services and related consultancy services
The NHS Five Year Forward View made a commitment that, by 2020, there would be “fully interoperable electronic health records so that patients’ records are paperless”. This was supported by a Government commitment in the ‘Personalised Health and Care 2020 Framework’ (PHC2020)4 that “all patient and care records will be digital, interoperable and real-time by 2020”
This requires information to flow more effectively across health and social care to support the delivery of direct care. In order to support the health and social care system to meet these challenges of today, and to ensure its sustainability in the future, those involved in leading, delivering and receiving care therefore need to be equipped to ‘exploit the power of digital’. This programme, ‘Building a Digital Ready Workforce’, helps enable these needs to be met.

Assistive technology software and our monitoring and response equipment and maintenance
Thirteen deliver an assistive technology and extensive supported housing service for older people. We are about to embark on a significant procurement exercise to appoint a provider or providers, for our assistive technology software and our monitoring and response equipment and maintenance. We are keen to engage with potential providers to understand the breadth of solutions available in the market place and any innovative features that could enhance how we deliver our services. This intelligence will help shape our specifications. If you are interested in this opportunity and would like to pitch your offer to the project team on either the 10th or 11th December, please contact
We are offering 1 hour time slots to allow for a presentation and questions. The venue being used for these engagement session is our River House Office, 63 North Ormesby Road, Middlesbrough TS4 2AF

If you have a position in the TEC sector that needs advertising please get in touch with us. We can list your vacancy on our web site and push it out on social media. This is a free service for TSA members only. Please send details to
Advanced Clinical Practitioner
You will be the front face of Ebisu providing healthcare for a range of urgent care minor health problems; diagnosing and treating patients presenting with minor ailments and advising people in respect of their continuing medical needs.
You will work on a digital platform, from your own computer, forming part of a team of online ACPs, GPs and a clinical administration team.
You will work from a single appointment list, along with other healthcare professionals and will be supported and supervised by the online GP who will be available for advice and referral of patients with complex problems.
Closing Date: 15th December 2018
Salaried General Practitioner
Ebisu Health are seeking enthusiastic, motivated General Practitioners to join our private online healthcare service, delivering quality consultations via a secure video link to the UK population. Ebisu focuses on the delivery of online care for a range of minor illnesses and ailments. Ebisu’s purpose is to improve access to same-day healthcare advice and treatment of a range of acute minor medical problems.
Closing Date: 15th December 2018
Find us online
Find us online
Follow TSA on twitter
Follow TSA on twitter
TSA on LinkedIn
TSA on LinkedIn
Subscribe to TSA's YouTube Channel
Subscribe to TSA's YouTube Channel
Copyright © 2018 TSA - The voice of technology enabled care, All rights reserved.

Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list.
Click here to see a copy of the TSA Group Privacy and data protection policy