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Welcome to the March 2019 TSA eLink newsletter
Sent exclusively to TSA members every month, eLink keeps everyone informed about the latest TSA and TEC industry developments and news.
In this issue:
  • Support gained from National Trading Standards to fight scams
  • CEN/TS431 – Standardization of the TEC service chain processes
  • Emergency Services Group update
  • Training and workforce development
  • TSA and Member news
  • Industry news
  • Tenders and Funding
TSA Secures national support on fight against Telecare scams

After a series of reports over the last 12 months on cold calling by organisations offering telecare equipment and services that are either not required or miss-sold, the TSA has secured national support from the trading standards scams team.

In a number of cases reported to us by members, vulnerable people are pressurised or otherwise persuaded to part with bank account and credit card details over the phone. In some cases the scammers are claiming to have taken over the local telecare provision.

Fortunately a few members of the public have reported this behaviour to their existing providers.

The story has also gained coverage in some regional newspapers in Wales after a series of reports across the country. 

We will keep TSA members updated as our work with Trading Standards progresses. In the meantime please continue to report issues to us or directly to the Scams Team via the Friends Against Scams website.
ITEC 2019 Delegate Bookings Open

We are delighted to announce that delegate bookings are now being taken for the 2019 International Technology Enabled Care Conference. Delegate fees have been frozen for the fourth consecutive year and early bird booking rates are now available.


The theme for this year’s conference is Citizen Powered Communities and we are delighted that the conference will be chaired by TSA President, and former Minister of State for Care Services the Rt Hon Paul Burstow.
We are anticipating over 1000 attendees at the conference and are looking forward to bringing together a wide range of stakeholders including policymakers, sector leaders, service providers, entrepreneurs, front line workers and commissioners all with the common goal of working together to help people to maintain their wellbeing and remain as independent as possible.

Limited Exhibition Stands Now Available 
Platinum Stands – Sold Out
Gold Stands – Limited availability
Silver stands – Limited availability

For further details on Exhibiting at ITEC 2019, please visit the website here
TSA Summer Forum 2019 at the Digital Health Care Show

TSA is delighted to once again be hosting its Summer Forum at the Digital Healthcare Show on 26th & 27th June 2019 at London ExCeL.

Since the launch event two years ago, the TSA and the Digital Healthcare Show have been working together to bring you a compelling programme packed with unmissable presentations to support you with your digital transformation plans.

As a TSA member, your will have access to the entire programme where you can:
  • Find proven tools to help you implement transformation efficiently at scale.
  • Hear from those who have used new digital strategies to maximise impact and empower their workforces.
  • Discover the regulations and standards for TECs.
  • Learn how to position technology at the heart of the care you provide.
Free tickets are available to Non-commercial members of TSA and discounted tickets are available to Commercial members of TSA.

For further details and to secure your place visit the TSA website.
TSA Surgeries

We have been delighted with the attendance at the recent TSA Surgeries, we have found them a really useful platform to engage with our service provider members and commissioners, and we would like to thank all those members that have attended so far.

There are still two more Surgeries to take place in the next week, and following that we will be circulating a summary document to all members, to keep you informed of the topics that have been discussed and actions agreed.

For more information on the upcoming Surgeries, please visit the TSA website.
TSA collaboration with Scotland's Care Inspectorate

The TSA and TEC Quality have signed a comprehensive Memorandum of Understanding to underpin collaboration with the Care Inspectorate in Scotland.

The MoU covers how the TSA will work with the Care Inspectorate in knowledge transfer, skills training and best practice. TEC Quality will work alongside both parties in the course of auditing activities.

This collaboration underpins both TSA, TEC Quality and Care Inspectorate aims to enhance the quality of care services across Scotland.

Amongst the first steps from this MoU will be the development of a multi-level action plan, putting clear emphasis on outcome based standards to improve quality in care.

Pictured below: Alyson Scurfield, TSA CEO, and Peter Macleod, CEO of the Care Inspectorate, pictured at the signing of the MoU
CEN/TC431 - supply chain processes for technology enabled care

TSA and TEC Quality continues involvement in CEN/TC431, the scope of which is to be responsible for the standardisation of the service chain processes for technology enabled care.

The firm focus is on the users; ensuring them an improved level of quality of life by enabling the users to stay longer in their own homes, remain independent and be able to participate actively in society.

CEN431 development is being led by the Swedish Institution for Standards (SIS) with representation from other EU countries.

The latest development meeting took place in Brussels in February. Over the two days comments and feedback from a number of countries including in the UK, France and Holland were discussed and incorporated in to the next planned draft of the standard.
Level 2 course in technology-based solutions
Thank you to everyone who responded to our request for feedback on this course. There seems to be a strong case to take this further and develop a business case alongside Learning Curve Group.

For the benefit of anyone who missed our previous emails, below is an overview of what we’re aiming to develop.

Technology-enabled care is playing an increasing role in health and social care. Over 1.7 million vulnerable people in the UK rely on technology-enabled care to support independence in their own homes - avoiding care homes, hospitals or home care. This qualification is aligned to all health and social care roles and is designed to give learners the skills and knowledge to effectively assess needs and recommend appropriate technology solutions to help maintain dignity and reduce dependence on external provision.

What you will learn:
  • An introduction to technology-enabled care
  • An understanding of a person-centred approach to technology-based solutions
  • Clarity on roles and responsibilities in relation to technology-based solutions
  • Appropriate assessment to achieve individuals’ personal outcomes
To register interest or provide comments on this opportunity please email
TSA News

Welcoming new TSA members
Thank you to everyone who has sent us their profile and social links, we’re happy to greet the latest new members to the TSA fold in March:

JFN Integrated Solutions
Chiptech UK
Wigan Council

Please send profiles and social channel links to
We also like to socialise with all TSA members so please follow our social media channels and we’ll return the favour. We use Twitter and LinkedIn to push out member news.
TSA Member News

How smart tech is giving ageing prisoners a lifeline
The prison where sensors and wristbands are saving lives, cutting hospital visits and reducing costs.

A third of HMP Wymott’s 1,176 inmates are over 50. Across the prison population in England and Wales, the proportion of prisoners aged over 50 stands at 17%, according to the prisons and probation service. This age group is projected to grow from 13,376 prisoners in June 2017 to 14,800 by the end of June 2021. With an increasingly older population behind bars comes a greater need for social care. Up to 90% of prisoners over 50 have at least one moderate or severe health condition, with more than half having three or more.

Several TSA members were involved in this program, including Tunstall Healthcare, Progress Lifeline and Lancashire County Council.

Tunstall digital roadshows
Join Tunstall at an exclusive series of events to find out more about the expert resources available to help manage the transition and maximise the digital opportunity.

Place are limited to register now

NRS Healthcare takeover
It has been revealed that wheelchair and community equipment services provider, NRS Healthcare, has been bought out by a private equity firm.

The investor behind the acquisition, Graphite Capital, confirmed it has completed a secondary buy-out but declined to disclose how much it bought the £165m turnover company for.

Smart Living Solutions webinar
This Appello webinar will provide a full demonstration of their Smart Living system and supplementary services that compliment digital telecare, including smart home and wifi connectivity, telecare peripherals and app-based solutions. The demonstration will be followed by a Q&A session with Tim Barclay, Appello CEO and Carl Atkey, Appello CTO.

Vital WiFi launch SeniorConnect
Wireless Internet specialist Vital Wifi has launched SeniorConnect, a dedicated Wi-Fi system and service for care homes which is accredited by government-initiated Friendly WiFi ( and provides 100% coverage with 24/7 remote monitoring suitable for running sophisticated wireless care and leisure services.

Major new contract will see 20,000 new people benefit from care technology in Hampshire
Hampshire County Council is set to invest up to £67 million in care technology over the next ten years to support the growing number of elderly people and younger adults with disabilities in Hampshire.
Industry News

Elder to raise cash as app looks to crack care at home market
Elder, an app that connects vulnerable elderly people with healthcare professionals, is seeking its next round of funding as the firm looks to scale up and reach £1 billion of sales. Yahoo

UK health innovations get £23m funding
The UK government’s Biomedical Catalyst (BMC) programme has announced £23 million of funding for cutting edge health projects. Pharmaphorum

The Technology Enabled Care Revolution – White Paper
Advances in technology are delivering the potential to transform the way in which we lead our lives through good health and during periods of sickness. CGI Group

FUTURE OF CARE: Conference debates the role of robotics in care
The role of robotics in care was debated at the Future of Care conference in London yesterday. Care Home Professional

Brexit blamed for social care policy delay
Most over-45s believe social care policy is being neglected due to Britain's departure from the EU, Just Group research has found. FT Adviser.

The future is now when it comes to digital communication with patients
Text messaging transformed the way many of us communicate, and the next generation of such communication promises to do the same again. Digital Health

INTEROpen at Alder Hey event sparks discussion on sharing patient data
More than 130 people attended the Share2Care event, including 20 NHS suppliers and representatives of 15 trusts from all over the country. Digital Health

Schoolboy invents home security system for people with dementia
A young inventor has created a facial recognition system for front doors to help protect vulnerable and elderly people. ITV News

Fiona Caldicott appointed first statutory National Data Guardian for health
This means public bodies, such as hospitals, GPs, care homes, planners and commissioners of services, will have to take note of guidance that is relevant to them. Digital Health

Digital Health Special Report: Remote monitoring and self-care
Telehealth was once touted as the key to providing better care closer to home, allowing for remote monitoring of patients and better support for self-care. Digital Health

NICE publishes updated standards for digital health technology
The National Institute for Health and Care Excellence (NICE) has published an updated version of its evidence standards framework for digital health technologies. Digital Health

Over 80% of people against using robots in care
Research by UK recruitment specialist Randstad found that 2,224 (83%) of 2,694 people did not think there was any role for robots in care. Care Home Pro

Councils facing £1bn social care funding gap, LGA warns
Local authorities are facing a £1bn social care funding gap in 2019/20 as council tax rises fail to cover the cost of running services, the Local Government Association (LGA) has warned. Care Home Professional. Care Home Pro

NHS lab opens in Liverpool to test how digital technology can support home care users
The first digital testing space of its kind in the NHS has opened in Liverpool to test how the latest healthcare technologies can support patients in their own homes and prevent hospital admissions. Homecare Insight. Homecare Insight

Tips and strategies for healthcare partnerships with tech companies
As healthcare startups boom, providers must embrace disruption and forge new relationships with tech companies, says a new report from the Chartis Group. Healthcare IT News

Innovate UK and Asthma UK to fund joint projects
Innovate UK and Asthma UK are joining forces to improve diagnosis and support better, more personalised asthma treatments. Pharma Times. Pharma Times

Does our immune system hold the key to beating Alzheimer’s disease?
Incurable and increasingly prevalent, Alzheimer’s has long puzzled the research community. Now scientists believe the human body may be the best line of defence. The Guardian

Cross-party group launched to tackle social care crisis
A new All Party Parliamentary Group on Social Care (AGGP Social Care) has launched in Westminster to examine the care system, funding and the state of staffing in the sector. Care Home Professional

Social care means test could exclude savings
The Institute and Faculty of Actuaries is proposing the government should allow some financial products to be exempt from social care means testing. FT Advisor

Connecting Manchester Local Health and Care
Manchester Local Care Organisation is taking a technology-enabled approach to delivering person-centred health and social care. UK Authority. UK Authority News

Cyber security news round-up
Latest cyber news round-up features a report which suggests legacy applications could be posing a serious cyber security risk to hospitals. Digital Health

Derby City Council

Telecare System
Tenders are invited for the supply of a telecare system comprising a call handling platform and the central equipment to operate the platform. The system is required to maintain compatibility with existing telecare equipment, and with additional compatible peripheral equipment to be purchased in the future.
Expression of interest

From 19/03/2019 13:00 to 17/04/2019 10:00

Skills for Care invites grant applications for Workforce Development Fund.
Skills for Care is inviting grant applications for the Workforce Development Fund (WDF) 2019-20.
The WDF is funding from the Department of Health and Social Care (DHSC), disseminated by Skills for Care, to help adult social care employers in England towards the cost of developing their workforce.
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