Consumer Action Law Centre is a Melbourne-based consumer advocacy and campaigning organisation that provides free and independent legal assistance and financial counselling.
Consumer Action Law Centre

Consumer InterAction

Issue 2 of 2013

After six years of strong, stable and, above all, passionate leadership, Carolyn Bond and Catriona Lowe are stepping down as co-CEOs of Consumer Action. But while their experience cannot easily be replaced, we're pleased to announce that Gerard Brody has been appointed to the role.

Gerard’s promotion from his current position as Director of Policy and Campaigns will ensure continuity in the organisation’s strategic goals, and means the role will be held by someone who shares Carolyn and Catriona’s passion for consumer law.

In policy related news, two of Australia’s biggest energy retailers, EnergyAustralia and AGL, have announced that they’ll stop door-to-door marketing. These announcements represent a major victory for the Centre which recently wrote to energy retailers urging them to listen to community sentiment, which is heavily opposed to this form of selling, and voluntarily give up door-to-door sales.

Between the distribution over 200,000 Do Not Knock stickers and successfully lobbying two major retailers to stop knocking, Consumer Action has been able to bring respite to households across Australia.
Gerard Brody

New CEO announced

The Board of Consumer Action has announced that Gerard Brody will succeed departing CEOs Carolyn Bond and Catriona Lowe commencing Tuesday 2 April.
Do Not Knock

Energy retailers hear the call

Householders should soon notice a meaningful decrease in visits from unwanted energy hawkers after two major retailer, EnergyAustralia and AGL, announced that they'd cease all door-to-door selling.

In June last year, Consumer Action challenged major energy retailers to cease door-to-door selling. We're pleased that EnergyAustralia and AGL have shown leadership and we now look to the other retailers to follow suit.
retail image

Taxi reform needed

Consumer Action believes the recommendations of Victoria’ s Taxi Industry Inquiry will improve the industry, but only if implemented correctly. But first the Government will need to act in the interests of the public, in the face of strong industry lobbying.
Money image

Review of Centrepay

Consumer Action has made a submission to the independent review of the Centrepay system, which contends that there are a number of problems with the current setup.
scales of justice image

New report helps drive debate

Consumer Action welcomes the Fair Work Ombudsman’s report into unpaid work experience and internships, which comes hot on the heels of some successful casework by our lawyers.
New Ombudsman report drives debate

Zaam loses credit licence

Consumer Action is pleased to see Australian Securities and Investment Commission take strong action against credit licence holder Zaam Rentals – the cancellation of Zaam Rentals’ credit licence should act as a warning to other credit providers that responsible lending laws aren’t to be taken lightly.
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Make 1800 numbers free

Consumer Action has supported the Australian Communications and Media Authority’s proposal to amend the numbering plan to make 1800 numbers free and 13 and 1300 numbers a fixed local call cost.
new report on community legal centres

Report looks at community legal centres

A new report by Dr Liz Curran of the ANU College of Law explores issues in community centre legal practice. The report was commissioned by the Consumer Action Law Centre and the Footscray Legal Centre.
New e-waste standard

New e-waste standards

Electronic and electrical waste, including televisions and computers, is growing three times faster than any other type of waste in Australia. But you can now drop-off e-waste at free at designated access points and be confident that hazardous materials will not enter the environment due to a new e-waste standard.
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