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July 2020

Hitting Major Milestones With Our Customers

We’ve come a long way in our company’s short history. This month, we reached an important milestone: our customers saved over $100,000 in monthly cable bills. This means, our customers were able to invest in their internet speeds instead. On average, we increased internet speeds by 30% through negotiating a better deal with their existing provider or switching to a new provider altogether. Our mission was "best speed at the best price.” 

Marshmallow customers to date

Next, part of that savings went toward improving home Wi-Fi systems. With more people working from home and participating in virtual learning, fast and reliable internet speed and coverage is now more important than ever. 

And of course, cable boxes and pricey cable TV packages were replaced with streaming devices and streaming services. This way, our customers could watch exactly what they wanted at a fraction of the cost.

We are not just passionate about helping customers set up the most cost-efficient cable and internet package — we also want the return on their investment to be timely. That is why we closely monitor two metrics: monthly bill reduction and the average payback period for the upfront costs for switching to streaming. We are pleased to announce that, on average, our customer’s monthly bill drops by 53.8%, and the average payback period for all upfront costs, including our service fee, is 4.7 months. 

Marshmallow Streaming was started with a passion for putting money back into the customer’s pocket. Since then, it has driven all of the decisions we’ve made and will continue to drive our strategy moving forward. The savings metrics we’ve achieved are a direct result of having great customers to work with. So we’d like to say thank you to our customers, advocates and community partnerships. These achievements are yours as much as they are ours.

George Kontos, Co-Founder & CEO

Continuing Our Work in the Community — Online

On June 24, we hosted our second virtual cutting-the-cord class as part of the Mount Prospect Library technology curriculum. We were joined by a robust group of nearly 70 people in the Zoom session. Class attendees learned about streaming services, streaming devices, the basics of internet speeds, home Wi-Fi systems and how to lower their monthly bills. 

The class also gives us insight into how large the learning curve is for the types of technology we work with every day. It not only allows us to continuously improve the class for each session, but it makes us better at what we do as a company. Thank you to the Mount Prospect Library for partnering with us on this endeavor, and we look forward to hosting more classes.

YouTube TV Review

By Don Corwin, friend of Marshmallow Streaming
It’s no surprise that once Google got involved in streaming, they were going to put out a premier product. And that’s just what they’ve done with YouTube TV. Out of all of the services we’ve reviewed, YouTube TV stands alone. It has an incredibly easy-to-use interface, an unlimited amount of cloud-based DVR Storage (yes, we said unlimited), and is available to you on most of your streaming devices/smart TV’s.
Pricing: 3.75/5
Perhaps the only dark mark against YouTube TV is going to be the price. At $64.99 per month, YouTube TV isn’t going to rival its low-price competitors like a Sling TV. However, at this price point, it’s still very competitive with the big cable companies, and offers a ton more flexibility and options. Being cloud-based, you can watch your DVR from any device at any time, including on Apple and Android devices. One of the nice things about YouTube TV is their willingness to create family groups for no extra cost.

“If you've purchased a YouTube TV membership, you can create a family group to share your membership with up to 5 people at no additional cost. When you create a family group, you become the family manager.”  
  — YouTube TV’s website


What does this mean for you? Savings! Have a cheap brother who doesn’t have cable but might have $25 a month to his name? Throw him on the plan and send a Venmo request. How about a partner that you don’t live with yet? Split it a third way! Drive down the cost per person for free with YouTube TV and suddenly you are looking at not only the best streaming service out there, but the cheapest one as well.
Product Compatibility: 5/5
YouTube TV is available from almost any streaming device and a few smart TVs as well, including:
  • Smart TVs:
    • Android TV
    • Samsung
    • Vizio
    • LG
    • Hisense 
    • Sharp
  • Devices:
    • Apple TV
    • Roku
    • Amazon Fire Series 
    • Google Chromecast
  • Web Browsers (Chrome, Safari etc.)
  • Apple and Android Mobile Devices 
  • Xbox One and the PlayStation 4
Interface: 5/5
I often judge convenience in technology with clicks, and YouTube TV passes that test with ease. The homepage is simple and informative, with three tabs: “Library, Home and Live.” The “Library” will be your go-to for DVR. “Home” is your homepage where you might see your favorite NBA or MLB team available as a game to watch. And “Live” is going to be your channel guide, which mirrors that of a large cable company, with local channels first before getting into your broader networks. Like most of its competitors, YouTube TV allows you to customize your channel guide for maximum convenience.

The DVR is incredible and allows you to start, stop, pause, rewind and fast forward with ease. If you have a streaming device with voice assistant like an Apple TV, you can use Siri or voice control to help search easily and effectively.
Channel Lineup: 5/5
YouTube TV may demand a premium price, but they also have a premium channel lineup, especially for you sports fans out there. With 80+ channels in its base package, you get access to all local TV networks like ABC, CBS, FOX and NBC. YouTube TV is also the only streaming channel that gives you access to PBS!

Included in the $64 package is an incredible amount of sports channels, including CBS Sports, Fox Sports 1 and 2, the entire ESPN suite of channels, Big Ten Network, MLB TV, NBA TV, Golf Channel and NBC Sports. Most notably absent is NFL Network and RedZone (nobody's perfect).
Flexibility: 4/5
In terms of contracts, YouTube TV is very easy to work with. No contracts, and you can cancel anytime. YouTube TV has a decent list of add-ons on top of their already robust channel list. No HBO here, but HBO has done a great job of allowing customers who want HBO to get it. You can purchase HBO through HBO GO or HBO Max on most of your streaming devices. The additional add-on list for YouTube TV includes:
  • SHOWTIME ($7/mo.)
  • STARZ ($9/mo.)
  • AMC Premiere ($5/mo.)
  • Sundance Now ($7/mo.)
  • Shudder ($5/mo.)
  • EPIX ($6/mo.)
  • Curiosity Stream ($5/mo.)
  • FOX Soccer Plus ($15/mo.)
  • NBA League Pass ($40/mo.)
Final Review: 4.55/5
YouTube TV, while certainly not the cheapest streaming service available, is ready to be the backbone of your TV experience. With all the local channels available, endless sports options, a good amount of family and kid friendly programming, and everything in between, YouTube TV can be used as a full-time replacement for that dusty cable box in your living room.

Couple this with a Disney Plus package or an HBO add-on and you're looking at between $70-80 on a monthly basis for an entertainment package available on all of your devices wherever you are in the world. It’s easy enough to get set up right away today, so go give it a shot!
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