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Welcome to St Wulfstan Surgery Winter 2019 Newsletter

We still have flu jabs left!

Are you working in a hospital or care home? Or do you provide health and social care in people's homes? Then you are eligible for your free flu immunisation. We have lots of appointments free. Ring the surgery on 01926 810939
Or are you overweight with a Body Mass Index of more than 40? The silver lining is that you are also eligible for a free flu jab. Please ring the surgery. Not sure if it means you? Check here.

New Phone System and Telephone Recording.

By the time you read this we will have introduced a new phone system which will bring a few changes to the surgery. We have all been used to receptionists always answering all the incoming calls. But as we get bigger, busier and more complex, we have realised how many of the calls are being forwarded to other members of the administrative staff. So, to allow people wanting to make appointments to get straight through to the receptionists, and people with queries about prescriptions, or letters or hospital appointments (or the multitude of other things we do) to go straight to the right person who can answer their questions, we have thought long and hard. The patient group has been closely involved and helped design the flow of calls. Importantly, the "picking list" is kept to a minimum and top of the list is directly through to reception.
It is important to us that the first person you speak to is the right person at the right time. We realise this is a big change for us and you - so please let us know how you think it is going. e want this to work.
The other big change is that all incoming phone calls will be recorded. You will hear a message informing you of this when you ring the surgery - and we promise to keep the message as short as possible!
Why are we recording? On average we are taking on 2 new staff every year. We are the fastest growing practice in the area and training is a big part of their induction. We want to get it right. We can also use it to improve what we currently do. We always try to do our best, be polite and do what we say we will do. However, things don't always go as we would like. We are pleased to say we have very few complaints, but when we do get one, we are very thorough in investigating what happened. We are aware that phone conversations can often be a big part of that investigation. Until now we haven't been able to look at those in detail - but now we will be able to.
Who owns the recordings? The recordings are kept by the telephone company (called X-On) so they will not form part of your medical record. As part of our Privacy Policy, we have confirmed that their use of data conforms with GDPR and you are entitled to have copies of the recordings if you so wish by contacting the telephone company. Please contact X-On if you want more details.

New Patient Participation Chairman.

We are pleased to confirm that the Patient Participation Group continues to thrive. We all want to thank Nigel Rock who has chaired the group since it formed 18 years ago.With his election as District Councillor, he has been very pressed for time and now has many additional responsibilities. We are pleased he continues to sit on the group.
Alan Boyland (pictured with a St Wulfstan cake that he won!) has taken up the post of chair, having sat as vice chair for 3 years. We are delighted to see him fighting St Wulfstan patients' corner in discussions with the South Warwickshire Clinical Commissioning Group and in bringing the patient voice to the way we provide services at the surgery.

Are you an Antibiotic Guardian?

Antibiotic Reseach UK is fighting antibiotic resistance. Resistance is a growing problem. Only 2 new classes of antibiotics have been developed in the last 40 years. There are now some bacteria that are resistant to all known antibiotics.
Even Sir Alexander Fleming (discoverer of penicillin) warned of the dangers of drug-resistant bacteria back in 1936. We are seeing more sepsis, longer stays in hospital and an increase in antibiotic-related side-effects as stronger and stronger antibiotics are being needed.
The outlook is gloomy for our children's generation unless we all work together.
By becoming an antibiotic guardian, we can all work towards a safer future.
When was the last time you had an infection?

Do you want to get involved in research?

We are often being asked whether there is research going on
that people can get involved in. The surgery does take part in local research projects - but we don't know about everything that is going on. BePartofResearch is a national database run by the National Institute for Health Research for the NHS.
Click here to find out more and see if anything catches your eye.

30 Toddlers and Babies attend A&E Each Day with a Hot Drink Burn.

SafeTea is a national campaign to raise awareness of the risk of hot drink burns to young children, giving practical tips on how to prevent them, and improve first aid for burns.Most accidents occur with children pulling the drink over on to themselves. So think about where you place your drink.

SafeTea key messages

  • Keep hot drinks away from young children
  • Don’t pass hot drinks over children
  • Never hold a baby and a hot drink at the same time
  • Make a SafeTea zone: a safe place for hot drinks at home, out of reach of small children
  • First aid for burns is: COOL, CALL, COVER

Support the Environment.

No More Butts.
Cigarette butts consist mainly of non-biodegradeable plastic! Did you know that?
The cigarette butt is the single most commonly collected item of litter globally.So, with the EU banning plastic straws, plastic plates and plastic cutlery from 2021, why not cigarette butts too? Another reason to stop smoking.
You can
read more about it here.

Formula Milk Contributes to Climate Change.
The UK has one of the lowest breast feeding rates in the world despite 85% of pregnant women wanting to breast feed. Most formula milks are based on powdered cow's milk, which is inadequate for a developing baby - so palm oil, coconut, rapeseed, sunflower oils, fish and fungal oils, minerals and vitamins are all added. The powdered milk must be made safely with water that has been heated. In the UK alone, by supporting mothers to breast feed, the carbon emission saving would be the same as taking more than 50,000 cars off the road. You can
read more here.

Do you care for someone with a disability or health problem? Do you feel you could do with help yourself?

South Warwickshire has a new service called Care Companion. It has been developed by Warwickshire County Council, Warwick Medical School and South Warwickshire CCG.
It is free! It is a computer-based service that is personalised for you, with details of events that are in your area, resources to help you look after yourself and information specific for your needs. You can use it to talk confidentially to others with similar needs or just use it to watch videos for support. You can visit the website here.

Galanos House is looking for Readers

Would you like to support a local care home that supports the community and  cares for our military veterans?
Then please get in touch with them if you can help. Many of the residents have have had strokes, or have poor vision or dementia which means they can't read books as they used to, despite still enjoying a story.
Galanos House is looking for people who would be willing to read to the residents on a regular basis. 01926 812185

Do you need help with your heating bills?

Heat4Health is here to help.
Supplied by Act On Energy and The Stratford Town Trust,  it provides a free advice line on 0800 988 2881  and can provide home visits and funding for heating , insulation and draughtproofing.

Dr Coker reducing managerial responsibilites

In 2001, Dr Coker and his wife, Dr O'Mahony, started St Wulfstan Surgery. The practice has grown from 1200 patients to over 6,500 (and still growing).
Dr Coker has decided it is time to step down from his management role, leaving Dr O'Mahony, Dr Viswanathan, and Dr Al-Ramadani in charge. He is not retiring,and will continue to hold the same number of surgeries at St Wulfstan and be the visiting doctor for Galanos House Nursing Home.
Dr Coker says he would miss you all too much to stop working.
Copyright © 2019 St Wulfstan Surgery, All rights reserved.

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