Dear <<First Name>>

This is a special edition primarily to deal with the Corona Virus, COVID-19.

Our practice currently REMAINS OPEN FOR BUSINESS and as you would expect we are putting in place a number of steps to ensure that we reduce the risk of virus transmission. The health and wellbeing of our patients, staff and the wider community is paramount.

For advice and how to contact us during COVID-19 see our home page  which we will be updating regularly as the situation changes.

If your pet needs to come into the surgery but you are self-isolating, discuss it with the receptionist and we may be able to arrange transport. In the Leigh / Bransford / Leigh Sinton area Pauline Whittaker - dog trainer - has offered to help - contact her here

Also in this edition:

  • Online Booking? - Good question!
  • Repeat Prescriptions - how to renew contactlessly
  • Pet Plan Nominee Practice of the Year
  • Pet Photos - send us yours
  • Christmas Survey Feedback - Was it 100% satisfaction?
Please let us know by the quick (60 seconds) YES/NO survey, at the end of the newsletter, if this edition is of relevance in the circustances, with any suggestions most welcome; thanking you in advance,

White House Vets

Online Booking

After a recent glitch when we changed computer systems, our new Online booking system is now up and again. Just go onto the web and click on the "Book an Appointment" icon (see screenshot above). This means you can make appointments out of normal working hours as well as freeing up our receptionists.  

Repeat Prescriptions - Please Phone up beforehand

Again to help our receptionists, please phone up beforehand so that they can get your repeat prescriptions, flea and worm treatments all ready for you to collect. This is particularly relevant with the current situation because it means that you will not have to hang around at the reception desk. You can pay in advance over the phone.

Total Satisfaction - thank you all!
Christmas Newsletter Satisfaction Survey


Well the bar has been raised to the very top. 63 of you kindly responded to our 60 second survey giving 100% thumbs up to the question "Did you enjoy this newsletter?".

27 went on to give further feedback: many Christmas greetings, thank you; a couple of errors in addresses which we hope have now been resolved and some very constructive suggestions for future newsletter topics, which we have taken on board. Whether this has contributed to our Nomination for PetPlan's Veterinary Awards 2020 - well?
Photographic pet records on our new computer system

Send us mugshots of your animal friends to info@whitehousevets.com and we will upload them onto their personal records on our new computer system.
And finally please complete our 60 second YES/NO survey
Copyright © 2020 White House Vets, All rights reserved.


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