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Surrender President
Matthew Mabel
August 3, 2015

Staying Ahead of the Technology Curve

I used to think it would have been great to be alive at the dawn of electricity — to experience the difference between living in candlelight and living with light bulbs. Now I know that, in the 21st century, I have seen a wide range of technological transformations that are even more significant than those seen by the people who went out and bought their first light fixture.

This progress has not only changed your life, but can improve results in your restaurant. If you steadily add and use new technology, you will avoid being left behind like the people who read by candlelight.

There are a multitude of opportunities, but knowing where to start can be overwhelming. What do you want to add? Automated scheduling software that reduces labor costs because it tells you whether your staffing matches your sales?  A credit card processor that analyzes your customer behavior and their ordering patterns so you can increase sales by giving people what they want?  A cloud-based log book that prevents opportunities from falling through the cracks?  Software that slices and dices server data to make it easy to raise your sales by coaching underperforming servers on what to suggest at the table? Accounting software that gives you a dashboard on the key metrics in your operation so you can act in real time to make more money? There are many others, and new ones are coming out every day.

In the future, there will be a convergence of all these pieces — most likely from a tablet-based POS company. Today, though, many of the pieces are separate, so it can be hard to decide what to do first in your quest to make your managers more educated and powerful. 

I recently participated in a national webinar on credit card processing which turned into a discussion on technology and how to integrate it into a restaurant.  It was sponsored by Swipley. You can watch it here, on our Video Archive page or read about it here.

If you want to be at the forefront of the industry; increase profits and revenue; and manage costs, commit to steadily adding technology to your business. Do it at a pace where it can be managed and absorbed.

What you can do:

  1. Make a list of all the pieces of technology currently being used in your operation.
  2. Make a second list of all the pieces you would like to integrate into operations that will help you increase profits and revenue and manage cost.
  3. Prioritize and schedule a timeline for adding these pieces — and assign responsibilities for doing so.
  4. Make sure you add only technology that provides information management can use.
Email me and let me know how this information is helping your organization. If you are having trouble getting started, email me and I will assist.


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