If you are a typical organization, you likely struggle immensely with the whole concept of employee engagement. Discouraging, yes, but true. Please allow me to explain, and keep in mind that I care about you and want to help you and your business to succeed. First, I must admit that my research is based only on a “small” sample size: a few thousand managers, a few hundred clients, dozens of business leaders, and multiple industry sectors. Yet despite these logistical limitations, patterns have emerged in overwhelming regularity. Yes my lean friends, I have come to the conclusion that most organizations don't really measure engagement well or even understand what it is. I have seen companies and government agencies equating and measuring engagement through employee surveys, job satisfaction scores, retention rates, and other symptoms that represent a complex set of employee relations issues muddled together in a satisfaction score. Frankly, these measures fail to get to the root of why people stay or go.
Read full article